Water & Sewer

COVID-19 Water and Sewer Program Update

Due to the COVID-19 virus, all Town buildings are closed to the public until further notice.  Non-essential services have been suspended with some staff working remotely.  During this time all Concord Public Works W/S Division applications and forms will be accepted by email (preferred) or via the mail drop box outside of the Water/Sewer Division Office at 135 Keyes Road.

Essential operations related to drinking water supply and wastewater collection/treatment will continue with no anticipated service interruptions. Customers can be assured that their drinking water is safe and can be consumed and used as normal.

Information for New Water/Sewer Customers

If you are seeking to setup a water and/or sewer service account in your name and you will not be completing any construction or remodeling activities at your property, please contact Concord Municipal Utilities at 978-318-3101 or visit the Concord Municipal Utilities Website

Information Regarding Water/Sewer Service Applications 

All water sewer service application fees will be assessed as part of the final invoice process once your application is approved, no payment is required to be submitted with the application.  Please note that this does not apply to any application form that requires a deposit i.e., Request for Temporary Water Service.  Upon receipt of your application, a representative from the Division will contact you directly with directions on how to submit the required deposit.

Please be advised that the processing of your request, and the issuance of an Approval Letter which is required in order to commence any service construction activities, may be delayed as result of response to COVID-19.

Application forms can be obtained at concordma.gov/325/Applications-Forms

Application Submission Guidelines:

  1. Electronic Submittals (Highly encouraged):
    Submittals of all application forms, and all supporting documentation (required plans, impact reports, data sheets, documents, etc.) should be via email whenever possible (files smaller than 10MB can be emailed). Complete applications with all required signatures should be sent to the following address:  watersewerapplications@concordma.gov
  2.  Drop Box Submittals at 135 Keyes Road:
    If a complete application cannot be submitted electronically, a mail drop box is setup in front of 135 Keyes Road where you can submit your applications. Your complete application and all supporting documentation should all be contained within a sealed envelope so that the contents do not get separated or lost and the envelope should clearly state the project address.  Please note that plan rolls cannot be submit in the drop box and should be submitted via a flash drive or USB drive included in the envelope with your submission package.

Upon receipt of your application, a representative from the Division will contact you directly with any questions they may have upon reviewing your submission.

Updated 5/14/20 4:00 PM
From - Milwaukee Metropolitan Sewerage District
Please only flush toilet paper down the toilet!! 

With reports of toilet paper shortages amid the COVID-19 pandemic, we would like to reminds customers that wipes, napkins, paper towels, facial tissue, and other materials – even those that claim to be “flushable” – are not designed to break down in the wastewater treatment process.

Flushing anything but toilet paper down the toilet can cause unsanitary sewer back-ups in a home or neighborhood.
Image courtesy of Milwaukee Metropolitan Sewerage District


Concord's water system was established in 1872. The system consists of 6 groundwater supply wells and 1 surface water supply, pumping stations, 2 storage reservoirs with 7.5 million gallons of capacity, and approximately 121 miles of water main serving approximately 95% of Concord residents, as well as a small population in Carlisle and Acton. Depending on the season, all available production facilities may be called upon to satisfy system demands that fluctuate from 1.5 million gallons per day in the winter to over 4 million gallons per day in the summer.

Concord's sewer system was originally established in 1900. The system includes a 1.2 million gallon-per-day centralized wastewater treatment facility, 2 sewer pumping stations, 6 sewer lift stations, and approximately 33 miles of sewer collection system. The system currently serves 1,692 customers or approximately 35% of the Town.

In 1974 and 1976, Annual Town Meeting established separate Water and Sewer funds to insure that the operation, maintenance and capital improvement of the water and sewer systems would be financially viable enterprises. As such, all expenses incurred by each system are covered entirely by user fees.


Important Documents

July is Smart Irrigation Month! If you’re watering your lawn using a clock-timed systems, you could be a lot smarter by installing a WaterSense labeled irrigation controller, which can do the thinking for you in terms of when and how much to water. Click on the image below to get smart about watering!

smart-irrigation