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First, you want to check for leaks. The “usual suspects” for leaks are toilets and in-ground irrigation systems. If no leaks are detected, then you can do some sleuthing by using your water meter. Most water meters are located in basements near the wall closest to the street. They can also be in a utility closet, mechanical room or outside in a pit in the ground. In Concord, the meters measure water use in cubic feet (CF). One cubic foot equals 7.48 gallons. You can use your meter to track water usage throughout the day or week to determine when a lot of water is being used. Are evening baths the culprit? Daily loads of laundry? Or morning lawn watering? Still baffled? CPW offers free water use audits to residential customers. Call 978-318-3250 to schedule an audit.
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Payments can be mailed to: Town House P.O. Box 535 Concord, MA 01742-0535.
Payments can also be made in person at the Town House, located in Monument Square. Any questions regarding your water and sewer bill should be directed to Utility Customer Service at 978-318-3101.
We cannot accept payment at the Water and Sewer Division office.
Over time a layer of sediment will buildup in the tank and when high demand is placed on your hot water the sediment becomes stirred up. This situation can typically be remedied by turning down your hot water tank temperature if it is high and flushing out your tank twice a year. Manufacturers suggest doing this once year for general maintenance but twice a year (when you switch your clocks) will keep it nice and clean.
Call Utility Customer Service 978-318-3101 to schedule your final water meter reading. At that time, we will also set up the billing information for the new owner.