Public Works

Winter Operations Contacts

If this is an afterhours emergency or during a town closure, please call 911 or Concord Police, 978-318-3400.
All emergency information will be dispatched to the appropriate Public Works operations staff.

For all snow-related calls please call Highway & Grounds,
Snow Operations 978-318-3220.
For additional snow operations information regarding street and sidewalk plowing and snow operational procedures, please click the Winter Operations image below.

For water & sewer emergencies please call 911, or Concord Police, 978-318-3400.
During business hours please call 978-318-3250

For electric outages or emergencies please call Concord Municipal Light,  
978-318-3101, or 844-723-1287

Picture of a street on a blue background Concord Public Works Projects
snow 2025

Guide to understanding Stormwater and a Stormwater Utility Enterprise Fund
To view map of Stormwater fee by parcel   Click Here 

Stormwater where it goesQuick Links:
What is Stormwater? What is Stormwater?
What is a Stormwater Utility Fund? Stormwater Utility Fund
Stormwater Management Plan. Stormwater Management Plan
Nonpoint Pollution Source & Stormwater Runoff. Nonpoint Pollution Source & Stormwater Runoff 
Public Outreach Information. Public Outreach Information
Water Resource Planning. Water Resource Planning 

2024 Annual Town Meeting Warrant.  
Article 16. Create Stormwater Enterprise Fund.
Concord 2024 Annual Town Meeting Warrant

AMI Project

Mission Statement

It is the mission of Concord Public Works to enhance Concord's quality of life, and through sound management, innovation, teamwork and vision, provide dependable, high quality, responsive public works and utility services, consistent with community values and at reasonable costs to Concord's citizens, businesses, institutions and visitors.