Utility Bill Payment Options & Customer Service

New options for paying your utility bill 

We are pleased to offer our customers several options for bill payment of all their utilities: Electric, Water, Sewer and Broadband. Bill payment options include paying by credit card using MasterCard, Visa, or Discover. Both options below are separate from and in addition to making a payment through SmartHub®the new customer account portal.

Credit Card

To make a one-time credit card payment (if you don’t need to see your billing or payment history), use our new PayNow web portal, https://concord.smarthub.coop/PayNow.html via your smart phone, tablet, or computer. You don’t need to register for a SmartHub account to use PayNow; you simply need your current account number. To see your billing and payment history; however, you will need to register for a SmartHub account.

Other important information to know:

  • A $3.95 convenience fee will be applied to your credit card
  • Max charge of $500.00, including the $3.95 fee
  • Residential Accounts only
  • We take great care to comply with all payment card industry compliance laws which protect your credit card information.

Automated Phone System — 888-255-5147

Or call our SecurePay Automated Phone System 24- hours a day, 7 days a week 888-255-5147 to pay your bill over the phone. You can inquire about your account balance, update your phone number or make payments. You will be required to enter your account number and know your amount due as well as set up a Personal Identification Number (PIN) for your safety against fraud.

  • A $3.95 convenience fee will be applied to your credit card
  • Max charge of $500.00, including the $3.95 fee
  • Residential Accounts only

These options do not allow reoccurring payments; please enroll in SmartHub and setup Automatic Bank Draft utilizing your bank or savings account – there is no fee using SmartHub.

Automatic Bank Draft

If you are currently set up for automatic bank draft, your information will automatically carry over to the new billing system so there is no further action that you need to take. You can manage and make changes to your account using SmartHub, the new customer portal.

  • No fee associated with bank drafts whether through SmartHub or your bank account

If you are not currently enrolled and wish to make payments from your bank account, please register an account with SmartHub.

Drop off Payments

You can continue to mail your cash, check, or money order payment, or pay your bill in person at the Town House, or 1175 Elm Street or utilize our Night Drop Box located right outside our front door.

Utility Customer Service

Contact Customer Service at 978-318-3101 or concordutilities@concordma.gov regarding Water & Sewer, Electric, and Broadband for both residential and commercial services such as: 

  • To set up new service
  • To cancel existing service
  • Bill requests
  • Budget payment arrangements
  • Usage concerns
  • Broken/damaged meter
  • Special service requests
  • Rebates
  • To change or update account information such as contact name, phone numbers, mailing address, etc., you must send a written request via email to concordutilities@concordma.gov