Scam Alert

What you need to know

Electric customers in Massachusetts are getting calls from scammers posing as utility employees. The scammers sometimes say that there is a problem with the customer’s electric account and then they give the customer an incident number. 

Other times, the scammers say the customer owes money and their power will be shut off if they don’t pay immediately. In both these scenarios, the scammer directs the customer to an 800 phone number or “Green Dot” website that requires personal information, often credit card numbers.

CMLP would never require you to purchase a debit card. Do not go to the Green Dot website, call the 1-800 phone number, or provide any personal information. Email CMLP Customer Service or call 978-318-3101 to report the incident. Scammers are able to “spoof” a Caller ID number so that it appears as though the utility really is calling. Don’t be fooled. 

Bottom line -- If you receive a phone call that seems suspect, DO NOT give out any personal or debit/credit card information.