At this time, we believe service to be restored for all customers. There may be a small handful of customers whose service was altered as a temporary workaround during this network event; we are going to be addressing those individually now and will not stop until we hear that every customer is back online. Please send an email to broadband@concordma.gov should you have any issues at all.

Thank you for the many people who were so cordial and supportive during a time when our employees were doing everything they could to help our customers. That is what makes Concord a unique community and Concord Broadband a community resource and not just a utility.

We will be working on a comprehensive after-action report that will be published on the website in the next week. It will have more details of what happened, how it was resolved, and what we can do in the future to shorten response times and improve customer service.

A sincere apology for the impact on your service, and thank you for being a customer.

Jason Bulger