Water Service Update – September 28th
Baker Ave at Macintosh Lane
At approximately 4:00 pm on Tuesday, September 28, 2021, Concord Public Works’ completed the water main repair in the vicinity of Baker Ave at Macintosh Lane. Temporary roadway repair is underway and will continue to impact traffic along Baker Avenue this evening and into tomorrow.
Due to the nature of the break many customers experienced a drop in water pressure during the event with some customers experiencing water discoloration. While water is clearing up for many, some customers may experience a slight water discoloration into the evening and early morning hours. If your water is discolored, we do not recommend its use for drinking, preparing food or washing white laundry. Washing dishes, bathing and use for flushing toilets are safe activities. If you have any health concerns please contact your healthcare provider.
Some customers may also experience a temporary reduction in water pressure, air in their pipes, brown water or white water. If you do please note the following:
Air - If you turn on your tap and no water comes out or it comes out in spurts, close your water tap and then open the cold water tap a small amount until the water flows in a steady stream. You may need to repeat this process at each tap in your home.
Brown Water - If you are seeing brown water, we recommend running the cold water for 5 minutes to clear the line into your home. If the water doesn’t become clear after 5 minutes, shut it off and wait one hour for the disturbance to settle or pass, and then try again.
White Water - If you are seeing white water, it is just air that is within the water as the water main was re-pressurized. This condition will clear up as the water is used normally, this may take 1-5 days (or longer in the winter when the water is cold). The water is safe to use as you would normally use your water, you can fill up a cup and watch the tiny bubbles slowly dissipate.
If you have questions or concerns, please call CPW’s Water and Sewer Division at 978-318-3250. We are currently experiencing high call volume. We will do our best to respond to any messages received. Please see the news flash section on the Concordma.gov homepage for updates.
If this is an emergency situation, please call the Police Department at 978-318-3400 and they will get in touch with us directly.
Concord Public Works Appreciates your patience.