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The original item was published from 9/21/2021 8:02:00 PM to 9/30/2021 5:00:05 PM.

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Posted on: September 20, 2021

[ARCHIVED] Personal Information and Kroll Security Monitoring Letter

Updated Information: 

The Town of Concord remains dedicated to safeguarding your information and wants to assure people who have received this letter that it is legitimate. The Town wants to make you aware of the incident and provide you with guidance on steps you can take to help protect your information, should you feel it necessary to do so.

The Town of Concord underwent a routine replacement of a large amount of office equipment two years ago in 2019. Part of this process included disposing of hard drives used to store data related to Town business. These hard drives were delivered to Concord Public Works for disposal and were discovered missing just before the scheduled disposal.

Upon discovering the missing hard drives, the Concord Police Department immediately launched a criminal investigation.  The Town of Concord also engaged outside forensic experts and commenced an extensive review of existing systems to determine whose information could potentially be stored on the missing hard drives. Although this investigation was a time-consuming process, the Town believed it was necessary to ensure appropriate precautions and next steps were taken. Information collected during this process was used to create the list of notice recipients, which includes people from 16 states as well as Concord. 

At this time, the Town of Concord is not aware of any actual or attempted misuse of personal information as a result of this incident.  Nevertheless, we are providing free identity monitoring services including single bureau credit monitoring, fraud consultation and identity theft restoration services for those impacted.  These services can be accessed by calling 855-651-2701 or visiting with the "membership ID" provided on the second page of the letters.

Previous message:

A letter from the Town of Concord sent from Town Manager Stephen Crane, has been sent to many homes throughout Concord, Massachusetts and other states regarding the security of your personal information. This letter is legitimate and the numbers noted in the letter can be called for additional information on what personal information may have been impacted and how to best protect yourself. The Town is providing complimentary identify fraud protection through Kroll for those affected, the number noted in the letter is available to enroll in this protection, 855-651-2701.

This letter is being sent as the firm working with the Town to go through records possibility impacted by the 2019 data security breach have just finished going over all of the records in a comprehensive search. Anyone who may have been affected is now receiving notice.

Please note that if you have never lived in the Town of Concord your information may have been included in data or information that was provided to the Town of Concord Police Department.

A copy of the letter can be viewed here.

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