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Preliminary Step: To be eligible for a rebate, heat pump projects require a quality assurance (QA) check by CMLP. After the installation is complete, your contractor must submit the online Installation Quality Assurance (QA) Form to CMLP, found at the following links for air-source or ground-source heat pumps. The quality assurance check may include an on-site inspection, if necessary. Once the project has received its quality assurance approval, CMLP will send an email confirmation to you and your contractor.
Note that the QA form requires you to provide the date that the heat pump installation has passed a Town of Concord Building Department electrical inspection and, if applicable, a sheet meal inspection. For ground-source heat pump projects, the QA form also requires you to provide the Concord Board of Health drilling permit issue date.
Ensure that the following steps have been taken before you fill out the QA form:
- The project electrician must apply for a Town electrical permit before work begins, and schedule an electrical inspection after the work is done. The Town of Concord electrical inspector must have inspected and approved the heat pump installation.
- If the project requires sheet metal ducting work that goes beyond minor repairs, a sheet metal permit must be obtained for the project. Examples of projects that require a sheet metal permit include installation of new ducting or replacement, significant repairs or changes to existing ducting. The Town of Concord's inspector must have inspected and approved the sheet metal work.
- For ground-source heat pump projects, the Concord Board of Health must have issued a drilling permit.
Payment of rebates is contingent upon verification by CMLP that Town records show the appropriate inspection approvals and drilling permits for the project. Find out more about permits and inspections in the Quality Assurance section on this page. The Building Department's contact information and hours are here. The Board of Health's contact information and hours are here.
Rebate Application Step: Access the rebate application at the button below, and complete it with assistance from your installer or CMLP Energy Specialist Pamela Cady (email@example.com or 978-318-3149). If you are working with a heating/cooling coach, they may be able to help you as well. Upload the following documents with the rebate application.
- invoice from a heat pump installer showing:
- installation address
- installer company name
- outdoor and indoor equipment model numbers
- integrated control model numbers, if applicable.
- Whole-home heat pump verification form signed by you and your installer, if the heat pump system is sized to be the sole source of heating in the residence and there are fewer than 5 living units on the property. Note that individual living units in residential 5+ unit complexes on common property, including 1-4 unit buildings that are part of larger complexes on common property, are not eligible for whole home rebates, but are eligible for partial home rebates. The whole-home heat pump verification form is not required for partial home rebate applications.
CMLP's 90-day rebate application window begins on the date of the Quality Assurance (QA) approval by CMLP. Projects for which CMLP does not receive a rebate application within the 90-day window are not eligible for a rebate.
If an application received by CMLP is incomplete or has not met all of the rebate requirements (e.g. scheduled home energy assessment, approved quality assurance form), CMLP may reach out once to the installer and to the customer by both phone and email. If outstanding issues are not resolved within 30 days of the communication, the project will no longer be eligible for a rebate. If a quality assurance form needs to be completed, it must be submitted to CMLP within 25 days of the communication, to ensure that CMLP has time to review it before the 30 day deadline.
The Town of Concord assumes no liability for any equipment, installation or damages.
The Town may inspect equipment to verify the above information up to 1 year after receiving the rebate application.