Create a Website Account - Manage notification subscriptions, save form progress and more.
Show All Answers
This may be done in person at the Town House by the voter, or by mail. Registered voters (or a member of your immediate family) may complete an absentee ballot application or submit a written request, including the address at which the voter is registered to vote and the address where the ballot should be mailed. The deadline for receipt of applications is Noon on the day before an election. Completed absentee ballots must be received at the Town Clerk’s Office by 8 pm on Election Day. For further information or to download a form, visit the Secretary of the Massachusetts Commonwealth page.
Additional information is available on the Assessor's Page.
Yes, it is possible to upgrade at any time, and changes in service (with the exception of physical relocation of the fiber optic cable itself) will be done without charge.
If you choose to move up or down in the service level offerings, all it will take is a phone call to Customer Service and we can take care of it within 24 hours.
To get started with the fastest Internet in Concord, residents and businesses can check availability and schedule a free, no-obligation consultation by completing this form: Online Broadband Application
No, we require that a Concord Broadband installer configure and install each modem for safety and performance reasons.
No. The modem is connected to the Fiber Optic network and should never be disconnected by anyone else except trained Concord Broadband employees.
Not necessarily. Each installation will present a unique set of challenges.
We need to determine the route of the fiber from the pole or conduit and determine the location of the electronics. We will then have the fiber pulled from the street by CMLP line crews or contractors, and then install at the location.
All this needs to be coordinated to make the best use of time for those involved.
Concord Broadband will extend its fiber optic system into the premises to provide service. Typically this will mean bringing a small fiber optic cable into the home or business near where the electrical service is today.
For underground customers, a conduit is needed. In overhead areas, the fiber will also be overhead. Concord Broadband will install an optical network terminal which function much like a cable modem. This device will connect to customer equipment using Ethernet cables used for computers.
Concord Broadband will also offer optical network terminal that are capable of providing Wi-Fi to reduce the need for inside wiring.
Under Article 48, Concord Broadband intends to offer only data services in the form of High Speed Internet. Concord Broadband offers broadband data access only on its fiber optic system. A variety of speeds and prices are available. High Speed Internet is the most commonly requested service from businesses.
At this time, the fiber is not in place to support existing multi-unit dwellings with more than 3 residences. Also, there are frequently contracts with other providers that grant exclusive right of conduit inside these buildings that we are not allowed to use. We will be addressing multi-unit dwellings after the initial roll out is complete.
If you would like the option of Concord Broadband, please let the property owner know and encourage them to contact CMLP at 978-318-3101.
In the interest of protecting privacy by not collecting any unnecessary information when we started the e-mail system, we decided to keep the information in the email sign-up as minimal as possible.
There are many methods for receiving telephone and television today. We have provided a few examples below for your benefit.
Please contact the Cemetery Division first by calling 978-318-3233 or click here to search our database.
Yes, burial lots are available in the newest section of Sleepy Hollow for current Concord residents or former residents who had lived in Concord for at least one year.
Concord Utilities Customer Service who can be reached at 978-318-3101.
As described in the CMLP Strategic Plan, CMLP is purchasing Renewable Energy Certificates (RECs) to help green our power supply. Renewable Energy Credits (RECs) are tradable, non-tangible energy commodities that provide proof that 1 megawatt-hour (MWh) of electricity was generated from a renewable energy resource and was fed into the shared system of power lines which transport energy. Solar renewable energy certificates (SRECs) are RECs that are specifically generated by solar energy.
This YouTube video from the U.S. Environmental Protection Agency RECs: Making Green Power Possible explains why RECs make power green.
There are changes to all electric rate classes effective January 1, 2023. The changes are based on the results of CMLP’s 2020 Cost of Service Study which is conducted approximately every three years. To view the individual rate schedules, read more.
Any questions regarding these adjustments should be directed to Laura Scott, Power Supply and Rates Administrator, 978-318-3102.
The meter charge covers administrative costs such as - Calculating and printing the bill - Part of the cost of the meter and the service wires connected to your home - Postage - Reading the meter
You have several options for paying your bill:
- Paying at CMLP, which is located at 1175 Elm Street.
- For payments after business hours, there is a slot to the right of the front door of the Concord Town House.
Only if you are paying online. CMLP does not accept credit or debit card payments at this time; however, we will be offering these payment methods with the implementation of our new billing system in the spring 2019. Customers will be able to access SmartHub, the new customer portal, to pay online, review their bills, usage history, and meter data.
Yes, CMLP offers several rebate programs:
To learn more about our rebate programs, please visit our Energy Management Page
Note that CMLP has chosen to make some eligibility criteria broader than the criteria used by the MassEVIP program, in order to serve more properties.
 CMLP typically pays for transformer upgrades. However, if a new transformer or new primary or secondary service cable were needed, this is typically the customer’s responsibility. Factors that influence whether or not a new transformer is needed include whether the existing transformer pad can accommodate more conduit or a larger transformer.
What does it cost to install a typical commercial-grade, Network Enabled dual port Level 2 charging station?The cost to install a charging station can vary considerably depending on a customer’s site layout and existing electrical infrastructure. Here is a sample cost, for demonstration purposes only, of installing a pedestal mounted, dual port Level 2 charging station (~7 kW x 2) with typically preferred site work, software and support:
*Estimate for demonstration purposes only; project costs vary from site to site
Do I apply for the MassEVIP or CMLP rebate first? CMLP recommends that customers apply for CMLP’s rebate first, so that they can report the most accurate CMLP rebate amount to MassEVIP. Customers may apply for CMLP’s rebate and the MassEVIP grant simultaneously. All applicants risk a possible reduction of CMLP’s rebate amount upon reconciliation to ensure that the awarded sum, combined with the MassEVIP grant, does not exceed the total eligible project cost.
I’m a small commercial customer who doesn’t need and can’t afford a commercial grade charging station. Can I get a rebate for installing a residential grade charging station on my commercial property?Contact the Commercial EV Program Specialist Service here or by calling 833-443-8363 to discuss your project to see what incentives it may qualify for.
Why is the rebate lower for private charging stations versus public charging stations? The rebate offered is lower for private stations because the owner can exclude the public from using the station, thereby offering less overall benefit. MassEVIP provides a 60% rebate for private stations instead of 80%, which is a 25% reduction. CMLP follows suit by reducing its public charging rebate amount by 25% (i.e. the private station rebate is 75% of the public station rate.)
If the charging station owner determines what to charge users of the charging stations, why must CMLP approve the owner’s pricing policy, usage accessibility and compliance enforcement plan? The purpose of agreed-upon pricing and usage policies is to minimize peak demand, thus keeping costs down for charging station owners and users. The purpose of collecting data is to conduct research on collective EV charging patterns and their effect on the CMLP distribution system. By studying this information and incentivizing certain pricing policies for charging, CMLP seeks to refine the G-4 General Service - Electric Vehicle Charging demand fee and volumetric rates, avoid adverse economic impacts during New England peak period events, prevent overloading and damage to CMLP’s distribution equipment during local peaks while capturing the benefits that increasing EV charging and usage offers.
If my rebate is more than $750 and I prefer to receive a check from the Town rather than a credit on my electric bill, how do I request a check?The Commercial EV Charging Rebate Payment Request Form provides an option to request a check. Note that commercial customers requesting a check must upload a copy of their company’s IRS W-9 form with their rebate payment request, and will get a 1099 from Town for the relevant tax year if required by tax code. If a customer’s account is not in good standing, CMLP reserves the right to provide a rebate fully or partially as a bill credit rather than as a check.
How does the G-4 General Service Electric Charging Tariff compare to what I’m paying for electricity for other uses?
The rate you pay for electricity for non-charging uses depends on whether you are a Small, Medium or Large General Service customer. The table below displays the rates for each of those categories, as well as for the General Service Electric Vehicle Charging Rate. Look for the meter charge on your electric bill if you are unsure which rate category applies to you for uses other than vehicle charging.
We are not sure what EV charging station equipment options are available that would meet our needs. Can CMLP advise us?Yes, CMLP’s EV Specialist Team can help you evaluate your EV charging station equipment needs, installation and administrative challenges, understand product options, and understand the steps to procure equipment and installation services. The EV Specialist Team is funded by CMLP, is offered at no cost to you, and provides objective advice that is technology agnostic and brand neutral. You can reach our EV Specialists by requesting a consultation here or by calling 833-443-8363.
Whom can I contact if I have questions about the Commercial EV Charging Station Rebate Program?Contact Jan Aceti, CMLP’s Energy Efficiency & Electrification Coordinator, at email@example.com or 978-318-3151.
In order to be eligible to receive a rebate, you must have requested rebate pre-approval and received an award letter from CMLP prior to installation.
Step 1: Once the installation is complete, your electrician must schedule an inspection by the Concord Building Department’s electrical inspector. Contact information and hours for the Building Department are here. Once the installation passes inspection, CMLP will be notified by the Building Department, and will install a meter to measure the electricity used by the charging station.
Step 2: Provide CMLP with the ability to verify that the charging station is operational by granting charging station data viewer account access to CMLP staff. Email an invitation to set up account access to CMLP's Energy Efficiency & Electrification Coordinator, Jan Aceti, at firstname.lastname@example.org. Operational status is confirmed if CMLP is able to generate a report showing that at least one charging session has occurred. Alternatively, CMLP reserves the right to verify operational status by initiating a charging session onsite at the station. CMLP will notify you by email of the date on which it verified that the station is operational.
Step 3: Assemble the following information and documentation to be ready to complete the rebate payment request:
Step 4: Click the button below to complete the rebate payment request and upload supporting documentation. Rebate payment requests must be received by CMLP within 90 days of the date on which CMLP has been able to verify that the station is operational.
In order to be eligible for a rebate, you must request rebate pre-approval and receive an award letter from CMLP prior to installation.
Step 1: We strongly suggest that you work with our Commercial EV Program Specialists to develop site-specific, best practice plans for charging station usage policies and fees. They can also help you develop electrical service and charging station hardware and software options that can be used in soliciting quotes from electricians.* The EV Specialist will provide you with a 1-page recommendations report. Request a consultation with a Commercial EV Program Specialist here or by calling 833-443-8363. The EV Specialist Service is funded by CMLP, is offered at no cost to you, and provides objective advice that is technology agnostic and brand neutral.
*Electricians wishing to consult with CMLP regarding the point of utility connection and/or meter location for the charging station should contact CMLP’s Engineering Division at email@example.com or 978-318-3116. The electrician should provide the charging station specifications to CMLP Engineering at that time.
Step 2: Assemble the following information and materials to be ready to complete the rebate pre-approval request.
Step 3: Click the button below to request rebate pre-approval.
Step 4: Upon review of the pre-approval request, CMLP will either:
Step 5: Proceed with the charging station installation once you have received a rebate award letter from CMLP.
There are two incentive categories that make up CMLP’s rebate. The Charging Equipment Incentive helps pay for the hardware. The Installation Incentive helps pay for the labor needed to install the hardware. Each incentive type has a dollar limit. The sum of payments under the two incentives make up the total rebate amount.
The rebate amount differs based on who will be allowed to use the charging station(s.) Public charging stations are for use by the general public. Examples include commercial parking areas that may be used by restaurant or retail store customers. To be eligible for the public charging station rebate, stations must be accessible to the general public 24 hours a day, 7 days a week.
Private charging stations are for use by employees, residents, customers, students, or for charging fleet vehicles. Examples include charging stations at commercially owned employee parking spaces, at parking spaces for residents of multi-dwelling unit properties, or charging stations for hotel guests or commercial fleet vehicles. These stations may or may not be publicly accessible, according to the owner’s discretion. For example, a commercial property owner may install charging primarily for use by its commercial tenants, and also may decide that on certain days or during certain hours, the station is also accessible to the public. This can help ensure the station gets increased usage while still allowing the station owner to retain control over the accessibility of the station in a way that best serves their needs.
**Network Enabled means the charging station has the capability to connect to the Internet and/or private network and be able to transmit and receive information.
The CMLP awarded sum, combined with the MassEVIP grant, must not exceed the total eligible project costs. The CMLP award will equal the lesser of the following two amounts:
Employers, businesses and other commercial entities that choose to install on-site EV charging stations can benefit by:
For more specific information about how your business can benefit from installing an on-site EV charging station, contact our EV Specialists at 833-443-8363, firstname.lastname@example.org or via the support request form.
To effectively invest in EV charging for your business, it’s important to:
CMLP’s EV Specialists can help you complete these key tasks. Contact them at 833-443-8363, email@example.com or via the support request form. Charging station rebate programs have certain equipment standards. Contact the EV Specialists when you begin planning your charging station project in order to ensure rebate eligibility. The EV Specialist Team is funded by CMLP, is offered at no cost to you, and provides objective advice that is brand neutral and steers clear of one-size-fits-all solutions.
There are a variety of types and sizes of electric vehicles that businesses can now incorporate into their fleets. In many cases, existing vehicles can be replaced by a plug-in electric model and utilized to meet the same daily function as vehicle it replaced, with little to no behavior change by the driver and the fleet manager. Key benefits to the business include savings on fuel and maintenance, a better experience for the fleet drivers, time saved by using onsite refueling, reduced maintenance time, reduced carbon emissions and improvement of local air quality.
Learn more about the types of electric vehicles available and their features.
CMLP’s EV Specialists can help you find EVs that meet your needs, and point you towards rebates that will lower your cost to purchase them. Contact the EV Specialists at 833-443-8363, firstname.lastname@example.org or via the support request form.
Energy Audits and Weatherization
CMLP encourages you to to identify and implement measures that will prepare your building for a heating system upgrade, such as sealing and insulating your ductwork and/or building. A tight, well-insulated building optimizes heat pump performance, and may allow for a smaller heat pump to be installed, saving you money upfront and on your monthly utility bills. CMLP-sponsored energy audits can help you identify appropriate, cost-effective improvements.
Equipment must be installed by a licensed contractor, unless completed by in-house licensed tradespeople.
Heat pump installations completed by in-house licensed tradespeople are eligible for rebates under the following conditions:
Town Building Department Permit and Inspection Requirements
Electrical Permits and Inspections
The project electrician must apply for a Town electrical permit before work begins and schedule an electrical inspection after the work is done. CMLP will not award rebates until projects have passed an electrical inspection by Concord's Building Department.
Concord has online permitting, so the electrician does not have to go into the Building Department office in person to obtain a permit. The electrician can upload their liability insurance certificate and license and can pay online.
Electrical inspections are done on weekdays and can usually be completed within 5 to 7 days of the request. The building owner cannot schedule the inspection. The electrician schedules it by calling the Electrical Inspector at 978-318-3235 between 7am and 9am Monday through Friday with the permit number and the desired inspection date and time. Messages left for the Electrical Inspector after 9am will be returned the next morning.
Sheet Metal Permits and Inspections
If the project requires sheet metal ducting work that goes beyond minor repairs, a sheet metal permit must be obtained for the project. Examples of projects that require a sheet metal permit include installation of new ducting or replacement, significant repairs or changes to existing ducting. The Town of Concord's inspector must have inspected and approved the sheet metal work.
The process for getting sheet metal permits follows the same process as getting an electrical permit. The permit holder, typically the sheet metal contractor, must call the Building Dept. to schedule sheet metal inspections at (978) 318-3280. The Building Department's hours are here.
Electrical and sheet metal inspection approval dates must be entered in the heat pump rebate application. CMLP will verify the inspection approval dates using the Town's online permitting database.
Earliest Eligible Installation Date
The heat pump equipment must have been installed on or after January 1, 2023 to be eligible for a rebate. The installation date is the latter of the Concord Building Department's:
Heat Load Calculation Requirement for Heat Pumps Serving a Newly Constructed Addition + Some or All of an Existing Building
If the heat pump system installed will serve some or all of an existing building plus a newly constructed addition, a heat load calculation (i.e. energy model, Manual N or Manual J report) for the entire space to be conditioned by the heat pump must be provided with the rebate application. The heating capacity of the heat pump system installed must be at least 90% of the heat load at the design temperature. Since CMLP does not provide rebates for heat pumps solely serving new construction, the heat load calculation will help CMLP verify that the heat pump system installed is sized to serve part or all of the existing building as well as the new addition.
CMLP does not require a heat load calculation for heat pumps installed solely to serve an existing building. However, to help ensure proper heat pump sizing, a heat load calculation is strongly encouraged for all whole-building applications.
Shared Savings Arrangements
At this time, CMLP does not provide rebates for heat pumps installed by a contractor under a shared savings arrangement, in which the contractor’s compensation is based on the savings achieved.
Contact Jan Aceti, CMLP's Energy Efficiency & Electrification Coordinator, at email@example.com or 978-318-3151.
Heat pump equipment installed must be used for some or all heating needs.
*Buildings primarily heated with natural gas are not eligible for CMLP’s heat pump rebates, but may apply for similar rebates through Mass Save.
**Tons are calculated based on AHRI cooling capacity divided by 12,000 BTU/hr.
***Heat pumps that use a hydronic or water loop internal to the building (i.e. not a ground loop) as a heat source/sink are not eligible for CMLP rebates at this time.
Rebate cannot be combined with a National Grid/Mass Save rebate for the same equipment.
Rebate Eligibility for Multi-Unit Properties
In addition to being available for businesses of all types, CMLP's commercial heat pump rebates are available for the following types of multi-unit properties:
The way in which CMLP applies its heat pump rebate policies to different types of multi-unit properties is based upon:
Click here to see how CMLP’s heat pump rebate policies apply to each of the multi-unit property types listed above.
Please call 844-723-1287 to report a power outage or other utility emergency after hours, weekends, and holidays. The on-call crew will be dispatched.
For Broadband support, call Broadband Help Desk 978-318-3199 24 hours a day.
You can contact Concord Utility Customer Service at 978-318-3101 or firstname.lastname@example.org for customer service and billing questions on any of your Concord utilities — whether it’s Water & Sewer, Electric or Broadband.
The CMLP Operations Center lobby is open to the public Monday - Friday, from 8:00 AM - 4:00 PM.
The Customer Service Administrator,
Rhonda Buscemi, Project and Procurement Coordinator at 978-318-3196 or email@example.com
If you currently use ETS (Electric Thermal Storage) heating, and plan to switch partially or fully to heat pump heating, you will want to choose among the following electric panel configuration/electric rate options:
You are not required to choose one of these options in order to be eligible for a rebate. The information above is provided so that you may make an informed choice among your electric panel configuration and electric rate options.
CMLP offers the R-7 “Electric Resistance & Heat Pump Heating Systems/DHW” rate for heat pump users. This special winter rate is designed to prevent an unintended spike in electricity charges for electric heating customers as a result of CMLP’s tiered rate structure. This rate may benefit you if you already use more than 657 kilowatt-hours in some winter months, or if you expect to do so once your heat pump is installed.
However, in order to take advantage of this rate, you must request that a separate meter be installed by CMLP. This meter will record the electric usage of your heat pump. Electricity use recorded on this meter from October 1st through April 30th will be billed exclusively at the lowest (tier 1) rate of at $0.19120 per kWh. From May 1st through September 30th, the use through this meter will be billed under the regular R-1 Rate, which ranges from the tier 1 rate of $0.19120 to the tier 3 rate of $0.22719 per kWh, depending on how much electricity your household has used that month.
CMLP will supply and install the separate meter at no cost to you. However, you will need to pay an electrician to install a meter socket for the new meter. An additional electrical panel is typically needed as well. Costs for a meter socket/electrical panel can range from $1,000 to $4,000. The time it will take you to recoup the cost of the new meter socket/panel through electricity cost savings depends on several factors:
- the socket/panel installation cost;
- the extent to which your electric usage exceeds 657 kWh per month once your heat pump is installed and
- how long the tiered rate structure and the Electric Resistance & Heat Pump Heating Systems/DHW rate remain in effect. CMLP plans to upgrade all meters beginning in 2023. The CMLP Light Board intends to replace tiered rates with a time of use rate structure once these meters are installed. At that point, the Electric Resistance & Heat Pump Heating Systems / DHW rate may be discontinued. In that case, it is unlikely that you would recoup your investment in a new meter socket and electrical panel through electricity cost savings.
Please note also that customers who have a solar array usually expect that solar electricity will lower the portion of their electric bill attributable to the electricity needed to power their heat pump during the winter. However, if a heat pump is separately metered so that a customer can receive the Electric Resistance & Heat Pump Heating Systems/DHW rate for winter usage, CMLP is unable to offset the winter usage measured by the separate meter with solar electricity generated by the array. Therefore, having a solar array will not lower a customer’s winter bill for heat pump electricity usage if the Resistance & Heat Pump Heating Systems/DHW rate is in effect. However, during the summer, when the Resistance & Heat Pump Heating Systems/DHW rate does not apply, solar electricity will offset the portion of an electricity bill due to a heat pump being used for air conditioning, even if the heat pump is separately metered.
In addition, heat pump customers with solar would need to locate the second meter on the line (street) side of the existing house meter in order for the solar electricity powering the heat pump to be accounted for properly. This can require longer wire runs that increase the cost of the meter socket installation.
Please consider these factors when deciding whether to invest in a separate meter/electric panel. If you have further questions about the Electric Resistance & Heat Pump Heating Systems/DHW rate, please contact Laura Scott, Power Supply and Rates Administrator, at (978) 318-3102 or LScott@concordma.gov.
Applicable Building Stock
CMLP’s heat pump rebates are available for heat pumps installed in existing buildings, and/or newly constructed additions to existing buildings. They are not available for heat pumps installed before the date a Permanent Certificate of Occupancy was issued for a newly constructed home or before the date a building inspection approval was issued for a newly constructed outbuilding.
Equipment must be used to supplement or replace oil, propane, electric baseboard (resistance) or pre-existing heat pumps as the primary heating system. Households whose primary heating fuel is natural gas are not eligible for CMLP’s heat pump rebates, but may apply for similar rebates through Mass Save.
Home Energy Assessment Requirement
If a home was built before 2008, a no-cost home energy assessment within the last three years or scheduled within six months after project completion is required. Outbuildings listed in the “Outbuildings” section of the property record in the Town of Concord’s online assessment database are exempt from the home energy assessment requirement.
Completed Home Energy Assessment: If you believe you had an assessment in the last three years through CMLP, but do not know the date, contact Energy New England, CMLP’s assessment provider, at 1-888-772-4242 or firstname.lastname@example.org for assistance.
Scheduling a No-Cost Home Energy Assessment: Visit our Home Energy Assessments webpage for instructions on scheduling an assessment.
CMLP strongly recommends that priority weatherization recommendations from the home energy assessment be implemented before, or in coordination with, the installation of the heat pump. A tight, well-insulated home optimizes heat pump performance, and may allow for a smaller heat pump to be installed, saving you money upfront and on your monthly utility bills. CMLP’s weatherization rebates help you increase your home’s efficiency and prepare for a new heating system.
Optional Project Pre-Approval
Homeowners and contractors who wish to verify rebate eligibility prior to system installation may opt into submitting an optional rebate pre-approval form. CMLP strongly suggests taking advantage of this opportunity to verify a project's rebate eligibility, preferably before a contract is signed, and especially if the customer is expecting a whole home heat pump rebate. Contractors can submit the optional pre-approval form online with details on the proposed equipment at the links below for air-source or for ground-source heat pump projects. Abode Energy Management will review the project to verify whether it qualifies for CMLP's rebates, and whether a whole home or a partial home heat pump rebate applies. Both the customer and contractor will receive an email confirmation once pre-approved. If equipment changes from pre-approval to installation, Abode and CMLP cannot guarantee rebate eligibility. The optional pre-approval does not exempt the project from the required post-installation quality assurance review described in the following paragraph.
Quality Assurance Review Requirement
Once installation is complete, contractors must submit an online post-installation quality assurance form to Abode Energy Management at the links below for air-source or for ground-source heat pump projects. The form requires photos of all exterior and interior units, outlines installation best practices and requests that the installer confirm that best practices were followed. Abode Energy Management will review the completed form, follow up with the contractor regarding any deficiencies, conduct an on-site inspection if necessary, and notify CMLP when the quality assurance process is complete. The contractor and customer will also receive an email confirmation once the installed heat pump project is reviewed and approved.
CMLP will verify that the project has passed the necessary inspections. Find out more details about permits and inspections in the Quality Assurance section on this page. The Building Department's contact information and hours are here.
Do-It-Yourself Heat Pump Installations
Do-it-yourself (DIY) heat pump installations are eligible for rebates under the following conditions:
-- A licensed electrician obtains an electrical permit and does the wiring. The installation must pass a Concord Building Department electrical inspection.
-- If the project involves sheet metal work beyond minor repairs, a tradesperson qualified to obtain a sheet metal permit must do so. The sheet metal work must pass a Concord Building Department inspection.
-- When applicable, refrigerant lines must be charged, sealed, and tested by a licensed professional to adhere to EPA regulations (some self-install systems are pre-charged and pre-sealed). If an existing HVAC system is being decommissioned, existing refrigerant must be properly recaptured.
-- The rebate cannot exceed the cost of the project, which is documented by invoices and/or receipts. Therefore DIY labor does not count towards the cost of the project.
In addition to the requirements for all heat pump projects:
- new heat pumps sized to meet less than 90% of the total home heating load at the outdoor design temperature, per ASHRAE 2017 Design Conditions, are eligible for partial home heat pump rebates if they are supplementing or replacing oil, propane, electric resistance, ETS or existing heat pumps, or if they are replacing natural gas as a secondary source of heating.
- integrated controls must be installed in homes with oil or propane backup to qualify for rebates on partial-home air-source or air-to-water heat pumps.
- Integrated controls are not required if the backup heating system is heat pumps, electric resistance or ETS.
- Integrated controls are not required if the heat pump meets 100% of the heating needs for a distinct zone in a home, meaning that there is no other heating equipment serving that zone with which to integrate the heat pump.
- Integrated controls are not required for partial-home ground-source heat pumps.
- Integrated controls are not required in condo units in residential 5+ unit complexes, including 1-4 unit buildings that are part of larger complexes, which are not eligible for whole-home rebates but are eligible for the partial-home rebate amounts, as long as the heat pumps are sized to meet 90% - 120% of the total home heating load at the outdoor design temperature, per ASHRAE 2017 Design Conditions throughout 100% of the conditioned space.
- integrated controls must be set at or below these maximum switchover temperatures:
- A heat pump sized for whole home AC, but inadequate for whole home heating is eligible for a partial-home heat pump rebate. Integrated controls are required for air-source or air-to-water heat pumps, and installers must design the system to be able to meet the home's heating needs at the defined maximum switch-over temperature above, so that the new heat pump system is heating-ready.
CMLP highly recommends submission of the Optional Pre-Approval Form to confirm whole home rebate eligibility before an installation contract is signed. See the "Eligibility Criteria for All Heat Pump Projects" section above for links to pre-approval forms for air-source heat pump projects and for ground-source heat pumps projects.
In addition to the requirements for all heat pump projects, the following are requirements for CMLP's whole home heat pump rebate:
- Heat pumps must be new and sized to be capable of being the sole source of heating in the home (i.e. sized to meet 90 - 120% of the total heating load at an 8°F outdoor design temperature, per ASHRAE 2017 Design Conditions, throughout 100% of the conditioned space. Each condenser must be able to heat its zone down to 8°F. Conditioned space is defined as the space designated as living area in the Assessor’s database.).
- Homes may maintain emergency heating capacity from a wood or pellet stove, an existing fossil fuel system or an electrical resistance heating strip installed in the heat pump. Homes may use supplemental heat from electric baseboard (resistance) units, electric thermal storage (ETS) or existing heat pumps, as long as the new heat pump is sized to meet 90% - 120% of the home's heat load.
- CMLP reserves the right to issue rebates for heat pumps sized to meet more than 120% of the total heating load, at its discretion.
- Project must either include the removal or disconnection of the pre-existing heating system, or the homeowner must not use the pre-existing heating system unless there is an emergency or unless the pre-existing heating system is the source of hot water for domestic uses. An emergency is defined as heat pump maintenance down-time or if the heat pump is not able to heat the home during an extreme weather event.
- A customer and their installer must sign the whole home heat pump verification form and submit it with the heat pump rebate application.
- The installer must submit a Manual J heat load calculation with the online post-installation quality assurance (QA) form to Abode Energy Management for heat pump projects. Click for the air-source heat pump QA form or for the ground-source heat pump QA form.
- Because the heat pump system for which the rebate is being sought must be sized to be capable of being the sole source of heat in the home:
- a customer installing more heat pumps to supplement existing heat pumps is eligible for a partial home heat pump rebate, not a whole home heat pump rebate, if the new heat pumps are sized to meet less than 90% of the heating load.
- a heat pump sized for whole home AC but inadequate for whole home heating is eligible for a partial home heat pump rebate but not for a whole home heat pump rebate.
- A customer installing a new heat pump system to replace existing heat pumps is eligible for a whole home heat pump rebate if the new heat pump system is sized to be capable of being the sole source of heating in the home, as defined above.
Whole Home Rebate Eligibility for Multi-Unit Properties
Multi-unit properties include:
The way in which CMLP applies its whole home heat pump rebate policy to different types of multi-unit properties is based upon:
Click here to see how CMLP’s whole home heat pump rebate policies apply to each of the multi-unit property types listed above.
No, we don’t sell LED bulbs at CMLP. You can purchase them at hardware, home outlet stores, and other retailers.
CMLP customers are eligible to get free LEDs installed during a home energy audit. Read more information about our free home energy audit program,
For residential customers, we will credit your account up to $3 (or price of bulb if less than $3) for each LED bulb you purchase, up to 50 bulbs per home per year ($150 maximum per year), when you forward us a completed rebate form, sales receipt, and a proof of purchase for each bulb.
For business customers, we will credit up to $3 (or price of bulb if less than $3), up to 60 bulbs per business per year ($180 maximum per year).
* Tons are calculated based on AHRI cooling capacity divided by 12,000 BTUs.
**Heat pumps must be capable of being the sole source of heating for the residence. Whole-home heat pump verification form must be signed and submitted with rebate application.
Rebate not to exceed project cost.
A customer is eligible for the following maximum rebate per service address per calendar year for equipment installed in that calendar year. A service address is the physical address at which electricity is provided.
- $10,000 in air source heat pump or air-to-water heat pump rebates or
- $15,000 in ground source heat pump rebates or
- $15,000 in rebates if a combination of air source and ground source heat pumps are installed
If a property is sold, the new account holder’s cap resets at $10,000 (ASHP or AWHP) or $15,000 (GSHP) per service address per calendar year, regardless of rebates awarded to previous account holders.
The way in which CMLP applies its heat pump rebate policy to different types of multi-unit properties is based upon:
Rebate Eligibility for New Construction
See the next section: "Eligibility Criteria for All Heat Pump Projects," for information on rebate eligibility for new construction.
Rebate Eligibility for Ground Source Heat Pumps that Share a Geothermal Well
A ground source heat pump sharing a geothermal well with another ground source heat pump serving a different building is not eligible for a rebate from CMLP.
Home improvements can be financed by leveraging the equity in your home. There are different ways of doing this. The Federal Trade Commission describes the pros and cons of loans and lines of credit in this article. It also explains how to watch for disreputable service.
Preliminary Step 1: To be eligible for a rebate, heat pump projects require a quality assurance (QA) check by Abode Energy Management. After the installation is complete, your contractor must submit the online Installation Quality Assurance (QA) Form to Abode, found at the following links for air-source or ground-source heat pumps. The quality assurance check may include an on-site inspection, if necessary. Once the project has received its quality assurance approval, Abode will submit the QA documentation to CMLP on your behalf, and will send an email confirmation to you and your contractor.
Preliminary Step 2: CMLP’s rebate application requires you to provide the date that the heat pump installation has passed a Town of Concord Building Department electrical inspection and, if applicable, a sheet meal inspection. Ensure that the following steps have been taken before you apply for a heat pump rebate.
- The project electrician must apply for a Town electrical permit before work begins, and schedule an electrical inspection after the work is done. The Town of Concord electrical inspector must have inspected and approved the heat pump installation.
- If the project requires sheet metal ducting work that goes beyond minor repairs, a sheet metal permit must be obtained for the project. Examples of projects that require a sheet metal permit include installation of new ducting or replacement, significant repairs or changes to existing ducting. The Town of Concord's inspector must have inspected and approved the sheet metal work.
Payment of rebates is contingent upon verification by CMLP that Town records show the appropriate inspection approvals for the project. Find out more about permits and inspections in the Quality Assurance section on this page. The Building Department's contact information and hours are here.
Rebate Application Step: Access the rebate application at the button below, and complete it with assistance from your installer or CMLP Energy Specialist Pamela Cady (email@example.com or 978-318-3149). If you are working with a heating/cooling coach, they may be able to help you as well. Upload the following documents with the rebate application.
- invoice from a heat pump installer showing:
- installation address
- installer company name
- outdoor and indoor equipment model numbers
- integrated control model numbers, if applicable.
- Whole-home heat pump verification form signed by you and your installer, if the heat pump system is sized to be the sole source of heating in the residence and there are fewer than 5 living units on the property. Note that individual living units in residential 5+ unit complexes on common property, including 1-4 unit buildings that are part of larger complexes on common property, are not eligible for whole home rebates, but are eligible for partial home rebates. The whole-home heat pump verification form is not required for partial home rebate applications.
CMLP's 90-day rebate application window begins on the latest of the Concord Building Department's:
Projects for which CMLP does not receive a rebate application within the 90-day window are not eligible for a rebate.
If an application received by CMLP is incomplete or has not met all of the rebate requirements (e.g. scheduled home energy assessment, approved quality assurance form, approved electrical inspection and (if needed) approved sheet metal inspection), CMLP will reach out once to the installer and to the customer by both phone and email. If outstanding issues are not resolved within 30 days of the communication, the project will no longer be eligible for a rebate. If a quality assurance form needs to be completed, it must be submitted to Abode Energy Management within 25 days of the communication, to ensure that Abode has time to review it and to notify CMLP before the 30 day deadline as to whether it is approved.
The Town of Concord assumes no liability for any equipment, installation or damages.
The Town may inspect equipment to verify the above information up to 1 year after receiving the rebate application.
Heat naturally moves from warmer places to cooler places. Heat pumps use electricity to move heat from cooler places to warmer places, making the cool space cooler and the warm space warmer. Your refrigerator is a heat pump, moving heat from inside the refrigerated cabinet into your kitchen. An air conditioner is a heat pump, moving heat from inside your home to the hot outside summer air.
Heat pumps are also used to heat homes and businesses. While air-source heat pumps extract heat from the outdoor air, a ground-source heat pump (GSHP) takes advantage of the fact that a few feet below the earth's surface the ground remains at a relatively constant temperature. Depending on latitude, ground temperatures range from 45°F to 75°F. Like a cave, this ground temperature is warmer than the air above it during the winter and cooler than the air in the summer. This leads to the exceptionally high efficiency of GSHPs.
GSHP systems consist of three parts: the ground-loop heat exchanger, the heat pump unit, and the air or water (hydronic) delivery system (ductwork or piping throughout a home or building). The ground-loop heat exchanger is a system of tubes called a loop, which is buried in the ground near the building. A fluid (usually a mixture of water and environmentally friendly antifreeze) circulates through the tubing to absorb or relinquish heat within the ground.
In the winter, the heat pump unit extracts heat from the heat exchanger and pumps it into the indoor air or hot water delivery system, moving heat from the ground to the building's interior. In the summer, the process is reversed, and the heat pump moves heat from the indoor air into the heat exchanger, effectively moving the heat from indoors into the ground.
There are different types of GSHPs, based on variations in the ground loop and indoor unit configuration.
Ground-loop heat exchanger. The ground loop is the heat exchange surface for your heat pump. A home will typically need several hundred to thousand feet of piping in the ground loop to provide enough heat in the coldest part of the year. Ground loops are divided into “closed” and “open” loops:
Some closed-loop systems are installed in horizontal configurations, in which the ground loop is run through multiple trenches approximately 5 ft. deep and around 300-400 feet long (see below).
2. Open-loop systems can be used where there is a source of groundwater available on the property from a well. Instead of circulating an antifreeze mixture, an open-loop system pumps groundwater into the indoor unit for heat extraction before returning the water to the ground. Open-loop systems are typically cheaper to install and more efficient (due to the more consistent year-round temperature of groundwater), though they require a readily-available source of clean groundwater and may require additional permitting or environmental review.
The configuration of the indoor unit will also vary depending on whether you use ductwork (forced air) or a water (hydronic) distribution system:
There are numerous benefits to using GSHPs:
While GSHPs can be a great fit for many homes and businesses, there are some potential drawbacks:
GSHP retrofits can work in most homes. If you answer “Yes” to any of the questions below, a ground-source heat pump may be a good fit for you:
Ground-source heat pumps are considered to be clean heating and cooling systems because they do not create heat, but rather they move existing heat from the ground into your building. This process is powered by electricity, which one can purchase or generate from carbon-free sources like solar, wind, or hydro. Electricity supplied by the Concord Municipal Light Plant was 54% carbon-free in 2018. That percentage will be even higher in 2019!
Yes. Ground-source systems can be installed with desuperheaters that can provide you with about half of a typical home’s annual hot-water needs. A ground-source heat pump operating in cooling mode will typically store unwanted heat in the ground. A desuperheater will use that waste heat to pre-heat your hot water before it enters your hot water tank. A desuperheater add-on will cost around $1,800 but will cost virtually nothing extra to operate.
Ground-source systems require relatively little maintenance. The ground loop is designed to last for up to 50 years or more, and no other components are exposed to the elements. Periodic checkups and filter changes are the most common maintenance requirements. Some adjustments to the system’s performance can be done remotely if a monitoring system is installed, without your GSHP contractor needing to come out to your home or business.
The ground loop piping is designed to last for up to 50 years or more. The indoor heat-pump unit has a life expectancy of around 20 years, similar to conventional heating and cooling systems. Some pumps, controls, or other components may require replacement sooner than the indoor unit.
A ground-source installation will typically take 2-3 months to complete from when you sign a contract. This includes:
While horizontal ground-loop installations require more space, a vertical ground-loop system may require as little space as your driveway. A qualified installer will generally offer to assess your lot at no charge.
The cost of a GSHP system will range due to the customization needed for your home. For Concord homes, most ground-source systems installed have ranged from $31,000 to $36,000 after all rebates, state incentives and federal tax credits.
See our Guide to Heat Pump Incentives for a complete list of state and federal incentives available for GSHP installations.
The Concord Municipal Light Plant (CMLP) offers rebates of $625 per heating ton, up to $3,125, to its residential and small business customers in Concord when they install a GSHP that meets the program criteria. Residential GSHP installations in Concord are averaging 4 tons of heating capacity. Learn more here.
Note: CMLP customers are not eligible for Massachusetts Clean Energy Center or Mass Save rebates.
The Massachusetts Clean Energy Center maintains a list of ground-source heat pump installers that participated in their former ground-source heat pump rebate program, which was available to electricity customers in communities served by Eversource and National Grid. CMLP customers are free to use installers that have participated in the MassCEC program.
The International Ground-Source Heat Pump Association and the New England Geothermal Professional Association maintain directories of GSHP professionals, including installers.
We suggest soliciting proposals from at least three ground-source heat-pump installers.
Keep in mind that for any type of home heating or cooling system to work well, it must be selected, sized, and installed properly. The low-cost installer may not be your best option.
Consider asking the following questions:
Will you determine my building’s heating and cooling design loads using ACCA Manual J for residential or Manual N for commercial, and size the equipment accordingly?
Qualifications and Experience
Can you provide documentation that you hold one of the following credentials?
Can you provide references from previous customers with similar systems in my area?
Are you familiar with the application process for CMLP’s ground-source heat pump rebate and are you willing to complete the process for me?
Contact Jan Aceti, the Concord Municipal Light Plant’s Energy Conservation Coordinator, at firstname.lastname@example.org or 978-318-3151.
All projects must go through a post-installation quality assurance process overseen by Abode Energy Management to qualify for a rebate. Once the installation is complete, your installer must submit Abode's Quality Assurance (QA) Form, found at the following links for air-source or ground-source heat pumps. The form requires photos of all exterior and interior units, outlines installation best practices and requests that the installer confirm that best practices were followed. Abode Energy Management will review the completed form, follow up with the installer regarding any deficiencies, conduct an on-site inspection if necessary, and notify CMLP when the quality assurance process is complete.
Town of Concord Building Department Permits and Inspections
In addition, the project's electrician must obtain a Town electrical permit and schedule an electrical inspection. CMLP will not award rebates until projects have passed electrical inspection by Concord's Building Department. If sheet metal duct work beyond minor repairs is also part of your installation, your installer must also obtain a sheet metal permit. Contact information and hours for the Building Department are here.
Getting an Electrical Permit
The permit should be obtained before work begins. Concord has online permitting, so the electrician does not have to go into the Building Department office in person to obtain a permit. The electrician can upload their liability insurance certificate and license and can pay online.
Getting an Electrical Inspection
Electrical inspections are done on weekdays and can usually be completed within 5 to 7 days of the request. The homeowner cannot schedule the inspection. The electrician schedules it by calling the Electrical Inspector at 978-318-3235 between 7am and 9am Monday through Friday with the permit number and the desired inspection date and time. Messages left for the Electrical Inspector after 9am will be returned the next morning. An adult (who does not need to be the electrician – a homeowner, family member, or builder is fine) needs to be there to let the inspector into the house. The inspector knows what to look for once he is in the house and can phone the electrician if there is a question about the project while he’s on site.
The electrical inspector notifies CMLP of all approved electrical inspections on the next business day.
Sheet metal permits and inspections are required whenever duct work beyond minor repairs are part of an ASHP installation, such as installing new ducts or re-routing existing ducts. The process for getting permits follows the same process outlined above. The sheet metal contractor or the homeowner may call the Building Dept. to schedule sheet metal inspections at (978) 318-3280.
Contact Pamela Cady, CMLP’s Energy Specialist, at email@example.com or 978-318-3149.
The heat pump project electrician must apply for a Town electrical permit and schedule an inspection. CMLP will not award rebates until projects have passed electrical inspection by Concord's Building Department. If sheet metal duct work beyond minor repairs is also part of your installation, your installer must also obtain a sheet metal permit and the sheet metal work must pass a Building Department inspection. Contact information and hours for the Building Department are here.
Rebates will not be issued until projects have passed the Concord Building Department's electrical inspection. If sheet metal duct work beyond minor repairs was also part of the project, it must also have passed a sheet metal inspection. Find out more details about permits and inspections in the Quality Assurance section on this page. Contact information and hours for the Building Department are here.
All rebates of $750 or less are issued as a credit on your electric bill.
Any customer in good standing may choose to receive a rebate over $750 as either a bill credit or a check from the Town. Indicate your preference on your rebate application. If a customer requesting a check has been in arrears frequently in the past two years, CMLP may apply all or part of the rebate as a bill credit rather than as a check.
A rebate check will arrive 4 to 6 weeks after rebate approval.
Preliminary Step: Ensure that the heat pump installation has passed a Town of Concord Building Department electrical inspection and, if applicable, a sheet meal inspection in the rebate application. You will need to enter the inspection approval date(s) in the rebate application. Find out more about permits and inspections in the "Eligibility Criteria for Heat Pump Projects" section on this page. The Building Department's contact information and hours are here.
Rebate Application Step: Click the "Apply" button below for the rebate application, and complete it with assistance from your installer or from Jan Aceti, CMLP's Energy Efficiency and Electrification Coordinator (firstname.lastname@example.org or 978-318-3151). Upload the following documents with the rebate application.
- if heat pump was installed by an outside contractor, invoice from the heat pump installer showing:
- installation company/contractor information
- equipment model numbers (including indoor model numbers, where appropriate)
- integrated control model numbers, if required.
- if installed by in-house tradespeople, receipt(s) for heat pump equipment and materials used in installation, showing;
- delivery address
- equipment model numbers (including indoor model numbers, where appropriate)
- integrated control model numbers, if required.
- energy model, Manual N or Manual J heat load report, if heat pump is designed to serve some or all of an existing building plus a newly constructed addition attached to the existing building.
- a copy of your W-9 form, if the rebate requested is $600 or more and in the form of a check.
CMLP's 90-day rebate application window begins on the latter of the Concord Building Department's:
If an application received by CMLP is incomplete or has not met all of the rebate requirements, CMLP will reach out once to the installer and to the customer by both phone and email. If outstanding issues are not resolved within 30 days of the communication, the project will no longer be eligible for a rebate.
The odd/even designation denotes left-side/right-side respectively from start of street. Further information can be obtained by contacting the Building Department at 978-318-3280.
Culinary Incubators are perfect during tougher economic times, as they allow businesses to cut back on hours of kitchen use, but still stay in businesses with reduced costs to meet reduced demand.
First, these facilities are not usually licensed, thereby they do not receive regular health department inspections, and may not meet the department’s specifications for commercial food production. Second, and equally important, is that these are non-profit organizations and therefore cannot legally rent out kitchen space for a for-profit business.
It is the Town's policy to replace mailboxes with standard aluminum boxes with wood posts. Please call the Engineering Division at 978-318-3210 if you have any questions about the type or placement of mailboxes.
The Town has many office locations depending on the Department and/or Division you are looking for. Assessor-
24 Court Lane (978)318-3070
Beede Swim & Fitness Center- 498 Walden St. (978) 287-1000
Building & Inspections- 141 Keyes Road (978)318-3280
Council On Aging- 1276 Main Street (978)318-3020
Community Services- 55 Church Street (978)318-3034
Finance- 22 Monument Sq (978)318-3090
Fire Department- 209 Walden Street (978)318-3488
Health Department- 141 Keyes Road (978)318-3275
Housing Development Corporation- 37 Knox Trail (978)318-3299
Human Resources- 22 Monument Sq (978)318-3025
Information Technology- 1175 Elm Street (978)318-3171
Library 129 Main Street- (978)318-3301
Light Plant 1175 Elm Street- (978)318-3101
Natural Resources- 141 Keyes Road (978)318-3285
Planning- 141 Keyes Road (978)318-3290
Police- 219 Walden Street (978) 318-3400
Public Works- 133 Keyes Road (978)318-3206
Recreation- 90 Stow Street (978)369-6460
Town Clerk- 22 Monument Sq (978)318-3080
Town Manager- 22 Monument Sq (978)318-3000
Treasurer/Collector- 22 Monument Sq (978)318-3050
Veteran Services- 55 Church Street (978)318-3038
You may register to vote online at your convenience or at the Town Clerk's office any time they are open. Please note that certain deadlines regarding voter eligibility may apply. You may also register to vote via mail by completing the attached form and mailing it to the Town Clerk's Office at PO Box 535 Concord, MA 01742 Mail-In Voter Registration Form
You may also contact the office directly at 978-318-3000.
Each of the Select Board meetings includes an agenda item entitled “Public Comments.” During this time, any resident of Town may come forward to discuss a concern or problem with the Board which they feel is important or may require their assistance.
Due to the COVID-19 Pandemic, an appointment is necessary at this time. Please call or email the Town Clerk’s Office to schedule an appointment. A couple must appear at the Town Clerk’s Office together, in person, to file a "Notice of Intention to Marry." Please allow approximately 15 minutes for completion of your application. This can be done any time during regular office hours, please note that Town Offices are currently closed to the Public and an appointment is necessary.
Open burning is strictly controlled according to state law. Open burning season starts on January 15 and ends on May 1. Burn permits are available beginning the first week in January on the Fire Departments website. On the day when you wish to burn, you must call the Concord Fire Department between 9 a.m. and noon to obtain permission to burn for the day. Permits are issued 7 days a week, when atmospheric and wind conditions allow. Burning is allowed only between the hours of 10 a.m. and 4 p.m. All material must be completely extinguished by 4 p.m.
Starting Monday May 13, 2019.
Our Mobile Apps are native Applications that can be downloaded and installed on your compatible mobile phone or tablet device. The Web version is internet accessible from any web-enabled device. Both the App and the Web version give you secure access to maintain your account information, view your bills, see payment history, make payments on one or more accounts, set up recurring payments and report outages. They also allow you to monitor and manage your usage by use of graphics and usage markers. The App allows you to find and get directions to office locations, payment drop boxes, and payment kiosks using the map feature on your device.
The Web version allows you to register your accounts to receive notifications for account milestones, such as an approaching or a missed due date. The Web has a Profile page available for you to maintain your personal information, password, security pass phrase and stored payment methods.
The information you see in the App and on the Web is shown in real-time, so it's always accurate. However, if you keep your App or the Web version open for an extended period of time, you should refresh the page by selecting a new option in order to ensure the information is still current.
Using your browser, enter the URL: SmartHub Web: https://concord.smarthub.coop
Click the First Time User? Sign up to access our Self Service site link. You will be able to log in using your existing account number to register for SmartHub. The system will then provide you with the new account number once you have created a SmartHub Account.
Simply look for our name in the Apple Store® or in the Android® Market.
Search: SmartHub (not case sensitive, but must be all one word). If duplicates appear, the correct App is provided by our partner, National Information Solutions Cooperative.
No. Our App is free to download and install.
Our Apps are supported on the following platforms:
Yes! All critical information is encrypted in every transaction run and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for Apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
Yes. The Web home page shows all of your accounts with the amounts due and hyperlinks to other detailed information. On the App, tap the Bill and Pay icon. The total due of all accounts shows and below it you can select different information by account, such as partial payment option, billing history and payment history.
You can set up one-time or recurring bank draft payments through the SmartHub account.
Credit card payments are not accepted at this time within SmartHub.
eCheck payments are not accepted at this time within Smart Hub.
Web: Yes. You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payments button. It will allow you to check the accounts to be paid and change the amount for each account by clicking on Other Amount. After entering the amounts to be paid, click the Pay Now button.
App: Tap the Bill & Pay gadget. If paying the total amount due, tap the Pay button. If paying a partial payment, tap the Pay Partial Amount, tap on the account and adjust the Pay Amount.
The colors represent a visual indication of your usage. Red indicates the highest usage for the range of days displayed, brown is the second highest, etc. Green indicates average usage.
Even though you may be running Internet Explorer 8 or later, some of your websites could be displayed in version 7 compatibility mode. To check this, open Internet Explorer, select Page and click Compatibility View Settings. Any websites that are listed will display in version 7 compatibility mode. Remove the SmartHub web site from this list.
You must log into the SmartHub Web and click on Notifications. Select preferred notification method (Text, Mobile Push, Email or Phone) and fill out the appropriate notification information based on your selection. Click Next to continue, verify the notification parameters and confirm. If you have multiple accounts, while you are setting the notification it will prompt you to indicate which account the notification is for.
Residents that do not subscribe to the curbside program can attend the event for a fee. 10-gallons or less typically cost about $35, 25-gallons or less will cost about $60. Bring identification and a check, as cash and credit cards are not accepted. If you have any questions please contact Concord Public Works at 978-318-3240. View more details on the Household Hazardous Waste Facility page.
All of the rivers and ponds in Concord are contaminated with mercury, and residents are warned not to eat the fish because of the high levels of mercury in the fish that live in the water. The source of this contamination is mercury in rainwater. The mercury in rainwater is thought to come from coal-burning power plants in the mid west (50%), local medical incinerators (25%), and local solid waste incinerators (25%). Mercury in local solid waste incinerators comes from fluorescent bulbs, mercury fever thermometers, thermostats, button batteries, and similar mercury-containing devices. The best way to prevent mercury from ending up in our lakes and streams is to keep it out of our incinerators. Residents can recycle many mercury-containing devices at locations in Concord.
Fluorescent bulbs: All fluorescent bulbs, straight, U, circular, and compact contain mercury may be recycled at Concord Public Works located at 133 Keyes Road, Monday-Thursday 9:00 AM to 3 PM. In addition items may be recycled at Vanderhoof Hardware.
Button Batteries: Small button batteries used in watches, hearing aids, laser pointers, and more still contain small amounts of mercury and other heavy metals. These batteries may be recycled at Concord Public Works, Monday-Thursday 9:00 AM to 3 PM.
Intact mercury-containing devices, such as thermostats and fever thermometers, may be recycled at Concord Public Works located at 133 Keyes Road, Monday-Thursday 9 AM to 3 PM.
Mercury that is not contained in a manufactured device, such as mercury from a broken fever thermometer, a jar of elemental mercury, and more should be taken to the Minuteman Regional Household Hazardous Waste Facility. Contact Concord Public Works at 978-318-3240 for more information on hazardous waste disposal.
Styrofoam block that comes with new products, such as computers and small household appliances, can be recycled at the Drop-off Days sponsored by ReUsIt and Concord Public Works each spring and fall if it is clean and dry. For information and Drop-off dates call Concord Public Works at 978-318-3240. Clean Styrofoam cups, trays, and takeout clam shells will also be accepted on DropOff Days.
Concord’s recyclables are processed at materials recovery facilities (a.k.a. MRFs) owned by Waste Management, located in Avon, Billerica, and Springfield. Mixed paper is sorted to specifications and baled. The same is true for commingled recyclables (i.e. plastic, glass and metal containers).
Cardboard (a.k.a. OCC) is converted into linerboard, medium for corrugated layer, boxboard, and cardboard cores. Mixed paper is converted into newsprint, medium, and duplex board. This material is primarily sent to regional mills: Rand Whitney, Caraustar, & Sunoco.
Glass goes almost exclusively to Patriot Recycling in Raynham, MA, where it is crushed and screened to remove contaminants like bottle caps and shredded paper; then mixed with ground asphalt and concrete for road base material. Less than one-quarter of the glass is shipped to New Hampshire and used for constructing roads in a landfill. Some recovered clear glass goes to Strategic materials in Connecticut.
Aluminum goes back into aluminum sheet used to manufacture cans. Companies like Constellium headquartered in the Netherlands and Schupan in Wixom, MI purchase this material. Tin is sent to domestic densifiers and then on to steel mills where steel is repurposed into low-grade (non-construction/automotive) products like appliances and rebar.
Plastic PET goes to Mohawk Industries in GA & PP and HDPE goes to KW Plastics in NC, and is utilized for the manufacturing of plastic bottles, plastic decking, carpeting, other plastic products, and even clothing.
Click here for additional information
Materials that go in the mixed paper compartment include any kind of clean paper item: - Newspaper - Magazines - Catalogs - Junk mail - Envelopes - White and colored paper - Fax paper - Phone books - Paperback books - Spiral notebooks - Clasp envelopes - Manila folders - Shoe boxes - Cereal boxes - Poster board - Corrugated cardboard, and more.
Plastic windows, self-stick labels, and staples are accepted. Cardboard must be flattened and smaller than 36 inches by 36 inches in order to fit in the compartment. Household product containers include 4 types of containers: glass, metal, plastic, and aseptic cartons. All these containers may be mixed together in a single bin.
Glass containers include clear and colored bottles and jars with lids removed (you do not need to remove metal collars). Metal containers include deposit and non-deposit beverage cans, metal food cans, and metal jar and can lids. Plastic containers include any plastic bottle or jar except those used for motor oil or other chemicals. It also includes other plastic containers, such as plastic take out food containers (except those made from styrofoam). Aseptic cartons include paper milk and juice cartons as well as empty juice boxes that have had the straws removed. Please remember that all containers must be rinsed clean.
Please do not recycle the following items: - Plastic bags - Styrofoam (cups, trays, block, or packaging peanuts, even if marked #6) - Plastic containers for motor oil or other hazardous chemicals, or soiled paper (such as paper plates, cups, towels, napkins, tissue, or paper with paint or glue).
Pizza boxes can only be recycled when they have absolutely no grease or other food waste and are turned inside out so they look like a regular piece of cardboard.
Better than recycling bags, of course, is reusing bags or using reusable shopping bags. It is notoriously difficult, even for those with the best of intentions, to remember to bring reusable bags on a shopping trip. Here are some tips to help you remember: - Write on your shopping list "remember to bring bags." - Hang cloth bags on your kitchen door. - Hang your purse on the same hook where you hang cloth bags. - Use a cloth bag to hold deposit bottles and cans, that way you will have at least 1 cloth bag with you when you get to the store. - Tape a reminder on your dashboard. - Don’t get discouraged when you keep forgetting your bags. Keep trying.
Cardboard may be recycled at the Composting Site on Walden Street (just across Route 2) on Saturdays between 9 a.m. to 3 p.m., April through November, and in the dumpsters at the public parking area at the Public Works facility, 133 Keyes Road, which is open 24 hours a day. Please flatten boxes and remove all non-cardboard materials, such as styrofoam, wood, plastic, and other packaging. Please do not recycle pizza boxes and other types of paperboard at this location.
Latex paint is not a hazardous product, so the only latex paint the shed will accept is latex paint in good enough condition that you can imagine using it in your own home. If there is very little paint in the can, or the paint is dried out, throw the can away with your regular rubbish. If there is more than ¼ can but it is not in good condition, or if the paint has been frozen, you must dry it out, then dispose of it with your regular trash. To dry it out, add kitty litter or a latex paint hardener typically available at Concord Lumber, Vanderhoof Hardware or other paint suppliers, then dispose of the can with your regular trash.
Oil and alkyd-based paints and stains are hazardous products. If the can is empty you may throw it away with your regular trash. If the can is more than ¼ full, no matter what condition, bring the can to the paint shed for reuse, recycling, or proper disposal. Other paint products, such as primer and sealer, polyurethane, shellac, wood and deck preservatives, paint remover, unused paint thinner, and unused mineral spirits, are also accepted for reuse, recycling, or proper disposal at the paint shed. These items are flammable and should never be disposed of with your regular trash unless the can is empty or the materials are dried out. Paint thinner or mineral spirits that have been used to clean brushes should be taken to the Minuteman Hazardous Waste Facility for proper disposal.
The Paint Shed does not accept any other hazardous material. Other hazardous products, such as epoxy, floor finish, and more must be taken to the Minuteman Regional Household Hazardous Waste Facility in Lexington, which is open to Concord residents 1 Saturday per month April through November. For more information on disposing of hazardous materials call Concord Public Works at 978-318-3240.
Many charitable organizations will pick up furniture, household items, and clothing at your home if you have sufficient quantities. Look in the yellow pages or contact Concord Public Works at 978-318-3240 for a list of charitable organizations that pick up at homes.
Household items and clothing may be dropped off at the Goodwill trailer at Crosby ’s Supermarket daily between 8 a.m. to 4 p.m. Clothing may also be dropped off at the Red Cross drop boxes located at Papa Razzi and the West Concord Train Depot and at the Salvation Army clothing drop box at the West Concord train depot. All items should be clean and in good, usable condition. Household Goods in Acton is the closest organization that accepts furniture. They also accept household goods. Call Household Goods in Action at 978-635-1710 or visit the Household Goods website.
If you cannot wait until 1 of the Drop-off Days, contact the manufacturer or retail outlet. Best Buy and Staples are the retailers that have electronics recycling programs. Many computer companies now have programs in place where computers can be shipped back for proper disposal. There are also electronics recycling companies that will accept electronics for a fee. Call Concord Public Works at 978-318-3240 for more information.
Subscribers to the program pay only for the trash that they discard. Residents save money and protect our environment by recycling and reducing their disposable trash. For further information about subscribing visit the Trash and Recycling page.
First, you want to check for leaks. The “usual suspects” for leaks are toilets and in-ground irrigation systems. If no leaks are detected, then you can do some sleuthing by using your water meter. Most water meters are located in basements near the wall closest to the street. They can also be in a utility closet, mechanical room or outside in a pit in the ground. In Concord, the meters measure water use in cubic feet (CF). One cubic foot equals 7.48 gallons. You can use your meter to track water usage throughout the day or week to determine when a lot of water is being used. Are evening baths the culprit? Daily loads of laundry? Or morning lawn watering? Still baffled? CPW offers free water use audits to residential customers. Call 978-318-3250 to schedule an audit.
Payments can be mailed to: Town House P.O. Box 535 Concord, MA 01742-0535.
Payments can also be made in person at the Town House, located in Monument Square. Any questions regarding your water and sewer bill should be directed to Utility Customer Service at 978-318-3101.
We cannot accept payment at the Water and Sewer Division office.
Over time a layer of sediment will buildup in the tank and when high demand is placed on your hot water the sediment becomes stirred up. This situation can typically be remedied by turning down your hot water tank temperature if it is high and flushing out your tank twice a year. Manufacturers suggest doing this once year for general maintenance but twice a year (when you switch your clocks) will keep it nice and clean.
Call Utility Customer Service 978-318-3101 to schedule your final water meter reading. At that time, we will also set up the billing information for the new owner.
Most residential water service lines are small diameter, underground pipes that carry water from a large diameter water main in the street to your private residence. Concord Public Works is generally responsible for maintaining the section of your service between the water main and your private property. The homeowner is generally responsible for maintaining the section of the service within the private property.
If you know lead is present in your drinking water (from a water test), if you have pipes or plumbing fixtures that contain lead, or if you don’t know the material type, you can take steps to minimize potential lead exposure until all sources of lead have been removed.
Most faucets purchased prior to 1997 were constructed of brass or chrome-plated brass, which contain up to 8 percent lead (the main metals in brass are copper and zinc). Water sitting for several hours or overnight in a brass faucet can leach lead from the brass faucet interior which may produce high lead levels in the first draw of drinking water. Later regulations mandated that most faucets purchased after 1997 contain less lead than previously used thereby reducing the possible leaching of lead. However, the most recent legislation, called “Get the Lead Out,” mandates that after January 4, 2014, all faucets purchased will contain no more than a weighted average of 0.25 percent lead in relation to wetted surface.
Some faucet manufactures produce plastic faucets that have virtually zero lead. Other manufactures are substituting other metals for the lead in the brass, inserting copper tubes inside the brass faucets, or applying special coatings on the inside of the faucets in order to minimize or eliminate lead leaching. With the recent legislation, more and more faucet manufacturers are advertising faucets that adhere to the new “lead-free” definition allowing a maximum of 0.25 percent lead.
In extreme cases, older faucets can contribute up to one-third of the lead in water that has been sitting in the pipes for several hours, with the remainder coming from other plumbing such as pre-1988 lead solder joints in copper pipes or a lead service line. Residents who let the water run at the tap in the morning for one minute and use cold water for cooking should have little concern with respect to lead in the drinking water. If residents are still concerned, they can have their water tested.
Federal and State lead regulations do not cover any pipes, pipe fittings, plumbing fittings, or fixtures, that are used exclusively for nonpotable services like manufacturing, industrial processing, irrigation, outdoor watering (hoses), or other uses where the water is not anticipated to be used for human consumption. This includes toilets, bidets, urinals, fill valves, flushometer valves, tub fillers, shower valves, service saddles, or water distribution main gate valves that are two inches in diameter or larger.
Be sure that only valves and filters intended for drinking water supply are used in any home plumbing project.
Service line material information is based upon historical permit or service installation records, water main installation/replacement records, meter records, and/or misc. maintenance, repair and replacement work. If existing records are incomplete or unclear, a visible inspection of the water service entering your home can provide valuable information. As the effort to investigate this information can take appreciable time, Concord staff have already begun While much effort Division staff have begun If this information is inconclusive, it may be necessary to expose the service using conventional excavation/digging equipment.
Concord water is willing to share any information we have regarding this service. Yes, just give us a call at 978-318-3250. If you are leaving a message please make sure to leave your name, number and the location of interest so we can respond (and log the inquiry) accordingly.
Yes, just give us a call at 978-318-3250 and we will walk you through all the details on sample collection, trusted labs and available programs.
You can use any Massachusetts Certified Drinking Water Laboratory http://www.mass.gov/eea/agencies/massdep/water/drinking/certified-laboratories.html
We recommend you use a certified lab that processes water samples from both private (homeowners/commercial) and municipal customers as we have found some that take only private customers provide misleading information and upsell testing.
The composition of water service lines are generally related to the age of the service. Prior to the mid 1930’s, typical residential water service lines were made of lead or galvanized iron pipe. In the mid 1930’s the industry began changing over to using copper service lines. Beginning in the 1990’s, the industry began to use plastic or high density polyethylene.
Read Concord’s Water's most recent annual water quality report at www.concordma.gov.wqreport.pdf, which provides an general overview of drinking water quality in Concord, from the source to your tap.
Lead is not present in measurable quantities at the Town’s source of supplies. Lead that is detected is introduced into your tap water through corrosion of a lead service lines or building plumbing materials. In Concord prior to the 1930’s, lead was used for exterior plumbing connections and can be found in older buildings. If the service line at your property is made of lead, you are encouraged to replace it or take steps to reduce the risk from lead in drinking water.
The National Sanitation Foundation (NSF) advises that filters certified as NSF-053 effectively reduce lead in water. The NSF certification logo should be visible on the packaging. These filters can remove up to 99 per cent of the lead.
In response to recent regulatory changes, faucet manufacturers have decreased or eliminated the use of lead in residential kitchen faucets, bathroom faucets, bar faucets, drinking fountains, and icemakers. Since January 4, 2014, all faucets must be produced with no more than a weighted average of 0.25 percent lead with respect to the wetted surface. The national standard for certifying plumbing fixtures "lead free" status is determined by the National Sanitary Foundation (NSF) - the standard is International Standard 61-Section 9. New faucets meeting the NSF 61 standard will have NSF 61/9 stamped on the new faucet’s cardboard box. For more information on lead-free fixtures including catalogs and website directories, contact NSF at 1-800-NSF-MARK or www.nsf.org.
For treated drinking water, the U.S. Public Health Service and the U.S. Centers for Disease Control and Prevention (CDC) recommend between 0.7 and 1.2 parts fluoride per million parts of water. Concord water strives to achieve and maintain a fluoride concentration of 1.0 parts per million (ppm) in its municipal drinking water supply. For more information on the content of Concord water, please
A number of factors impact which sources are being run at any given time, such as time of year, system demand, pump station maintenance/upgrades, and source quality. Water from each individual source is treated to the same overall standards, so regardless of which well(s) may be running at any given time, the water is clean and safe for consumption. View a map on the
During this time, we ask all customers to be mindful of their outdoor water use needs and activities by adopting best management practices. These efforts, if successful, will help preserve our natural water resources and will extend the period of time before more serious restrictions may need to be imposed. Concord’s Advisory level corresponds generally to ‘Normal’ or ‘Advisory’ levels as defined within the Massachusetts Drought Management Plan.
New lawns and plantings which require watering beyond what is allowed under the current State of Water Conservation require a Water Use Restriction Variance. Water Use Restriction Variances are issued at the discretion of the Concord Public Works Director and can be obtained online at www.concordma.gov/watervariance . Water Use Restriction Variances will not be issued during a Lawn Watering Ban in order to encourage residents to plant new lawns in the spring when water is more plentiful. Water Smart Landscape Templates
Please record the address and street that the violation has occurred at as well as the time and type of violation for staff to follow up. email: email@example.com
For an example, check out our article on Page 4 of the 2017 Annual Water Quality Report which details the 2016 Demand Management & Drought Response. Annual Water Quality Report