FAQs • Concord, MA • CivicEngage

1. If I am unable to vote in person on Election Day, how do I vote by absentee ballot?: Absentee ballots are available at the Town Clerk’s Office generally about 3 weeks prior to all elections. Voters are eligible to vote by absentee ballot who are unable to vote in person at the polls due to:
- Absence from Concord during polling hours
- Physical disability preventing you from going to the polling place
- Religious belief.

This may be done in person at the Town House by the voter, or by mail. Registered voters (or a member of your immediate family) may complete an absentee ballot application or submit a written request, including the address at which the voter is registered to vote and the address where the ballot should be mailed. The deadline for receipt of applications is Noon on the day before an election. Completed absentee ballots must be received at the Town Clerk’s Office by 8 pm on Election Day. For further information or to download a form, visit the Secretary of the Massachusetts Commonwealth page.

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Animals

1. Does The Town of Concord have a leash bylaw? Is licensing required?: The Town of Concord’s Dog Bylaw requires that a dog be under an owner’s control at all times. Dogs are not allowed in the Town’s Cemeteries except on a leash. All dogs over the age of 6 months must be licensed annually. Proof of rabies vaccination is required. The cost of a license is $15, with an additional $25 late fee if not licensed by March 31.

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Assessing - Aspects of Property Valuation

1. Where can I find the detail on my property?: There is a spreadsheet listing many of the relevant facts on this website and available at the Town House:
22 Monument Square
Concord, MA 01742

Also at the main library:
129 Main Street
Concord, MA 01742

At the Fowler Branch library:
1322 Main Street
Concord, MA 01742

As well as at the Harvey Wheeler Community Center:
1276 Main Street
Concord, MA 01742

Also, property record cards, which contain ownership information, visit history, land and building details, and other notes, and which display a property’s valuation, are available in our office at 24 Court Lane and at the Property Record Cards Online page.

2. What do the assessors look at when determining an assessment?: The assessor collects many data elements about a property in order to develop the total valuation. The most significant factors in determining the value are:
- Age of the Building(s)
- Condition
- Land Area
- Location
- Size
- Style
- Quality

Other factors include amenities or detriments on the land as well as features in the building such as:
- Fireplaces
- Interior/Exterior Finishes
- Jacuzzis
- Number of Bathrooms
- Saunas
- Type of Heating/Cooling
- Other Special Features

Also considered are detached structures.

3. How do I know if my valuation is fair and equitable?: The best comparisons are to properties that have sold that are the most similar in the most aspects to your property. You can also compare your property’s assessment to the assessments of the most similar properties. Although properties will most likely never be a perfect match, assessments for similar properties should fall in a close range of valuations.

4. How can my assessed value increase (or decrease) when I did not do anything to the property in 5 years and I am not selling the property?: The assessed value represents the estimate of market value of the property. The real estate market changes constantly. The assessment for fiscal year 2016 represents the estimate of market value as of January 1, 2015. This estimate of market value is determined by examining sales of properties from calendar year 2014. Although there may not have been any physical changes to the property, buyers may be paying more or less for properties than they were in previous years.

The assessment changes reflect the changes in the purchase prices of similar homes in the neighborhood. The assessments do not predict market value. The assessments reflect (or report) market value. The real estate market can change dramatically from year to year. Buyers and sellers determine the market value of properties. The assessments reflect what the buyers and sellers are doing as of the assessment date.

5. What will happen if I put an addition on my property? Are the actual construction costs of a new home used to determine the new assessment?: Historical sales have indicated that larger properties sell for more than smaller properties with all other factors being equal. If an addition is put on a home, the house becomes larger. The assessors would then have to see what similarly sized properties were selling for in the neighborhood. It is highly likely that the assessed value of your property will increase once the addition is put on the property. Generally speaking, improvements that increase the market value of a property will increase the assessment.

6. Why did my valuation change from the prior year’s valuation more (or less) than my neighbor’s?: Market value changes occur in many forms. From year to year economic conditions and local factors change and influence the values of different classes of property in different ways. Buyers have different requirements and these requirements sometimes change from year to year. Renovations may have been performed on a property that would cause a change in assessed value different from a similar property that did not undergo renovations.

A recent inspection by the Assessor’s office also may have contributed to a change in assessed value, perhaps adding something that had been missed or reducing something that was overstated. Your style or size or land area or other factor(s) may differ from your neighbor’s and that caused the valuation changes to differ.

7. I think my assessment is out of line with my neighbor’s property, whose property is assessed lower. What do I do if I want my assessment to be as low as theirs?: The first step in comparing properties is to examine the factual components of each property. Many times properties that appear larger are in fact much smaller than people think. Quality characteristics should also be examined when making comparisons. Ultimately, the assessors have to determine if the assessment represents market value on the subject property and also if the assessed value on the neighbor’s property represents market value.

If a neighboring property is too low in relation to surrounding properties, the assessors cannot compound their low assessment by also lowering surrounding properties. The resolution may be that the assessors have to raise the neighboring property’s assessed value to make it more in line with the surrounding properties. The most important criterion the assessors examine in an abatement request is the market value of the property of the person filing the abatement and the market value of any property that the person filing the abatement mentions on the application.

8. I recently purchased my home for a price which is different than the valuation for this year. How is this possible?: The real estate market is not a “perfect market” and price is not always equal to value. Similar properties usually do not sell for exactly the same price because the motivations of buyers and sellers are not always similar. Similar properties usually tend to sell within a “value range” rather than for one specific price. According to the definition of fair market value, your value represents “the most probable selling price” and tends to be the middle of the range of what similar properties have recently sold for. Therefore, your appraised value could be higher or lower than what you actually paid for your property.

In addition, state laws (statutes) require that real estate be assessed at 100% of market value as of January 1st immediately preceding the current fiscal year. This is the assessment date. The sales considered in order to determine the market value are those that took place during the calendar year prior to the assessment date. If your sale took place subsequent to the assessment date, it will be in the group of sales analyzed in the preparation of the following year’s valuations, and is not relevant to the current year’s valuation.

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Assessing - Assessment Process

1. What is mass appraisal?: Assessors must value all real and personal property in the community to their full and fair cash value. Mass appraisal is the process used by every Massachusetts city and town to create the property assessments. Assessments are based on an analysis of Concord’s entire real estate market for a specified period of time. This study guides the setting of valuation parameters that are used to calculate the property values town-wide. It differs from the more well-known “bank” or fee appraisal. Although the appraisal concepts are the same and the results similar, the process is different. No particular sale or group of sales is used to determine the value of your property, but all of a certain calendar year’s sales are included in the analysis that set the parameters for the next fiscal year.

2. What is market value?: Market value, or full and fair cash value, is the most probable price for which a property will sell in an open, competitive market that a willing buyer will pay for a property to a willing seller, both acting knowledgeably and prudently and neither being under any obligation to buy or sell. Sales such as foreclosures and family sales are not considered to be “arms length” or fair market transactions.

3. How often does the valuation of properties change?: Every year the Assessors subject the arms-length sales that occurred in the prior calendar year to a statistical examination based on market area, style of house, age of house, effective area, size of lot and sale price to see what changes the market has shown. The tables used in the Computer-Assisted Mass Appraisal (CAMA) system are adjusted so that the median assessment of the sales sample is within 10% of 100% of market value, and the dispersion of the assessments to sales ratios in the sample are within state guidelines. These new factors are then applied to all properties for the new Fiscal Year.

Every third year the Department of Revenue (DOR) requires each city or town to conduct a revaluation. This is a year-long process during which the DOR examines every phase of the assessing operation before certifying the values. During the two years in between revaluations the Assessors may change the values if sales activity so indicates. These yearly updates are called Interim Year Adjustments.

4. When my neighbor’s house sells, will their price determine my assessment?: Not necessarily. As explained in the previous question, sales are analyzed town-wide. An example of what could be relevant is if there were several sales in an area indicating that the assessments were too low compared to the sales prices.

5. How is the calendar year different from the fiscal year?: Massachusetts cities and towns operate on a “Fiscal Year” basis. The calendar year runs from January 1st through December 31st. The fiscal year runs from July 1st through June 30th. The assessment date is January 1st preceding the fiscal year. That is, for Fiscal Year 2017 the assessment date is January 1, 2016.

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Assessing - Assessor Details

1. Where can I get more information on the assessment process?: You can visit the Assessor's Office at 24 Court Lane (Gray building next to Sleepy Hollow Cemetery). In addition visit the Vision Government Solutions webpage.

2. Where can I get a copy of the deed to my property?: The South Middlesex Registry of Deeds in Cambridge is the guardian of all deeds for the Town of Concord. You may obtain a copy of your deed through the Mass Land Records website.

3. Where can I get information and maps of Concord?: Look at Concord’s GIS system, available through the town’s website.

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Assessing - Exemptions & Abatements

1. What’s the difference between an abatement and an exemption?: An exemption is a discharge from the obligation to pay all or part of a real estate tax based on certain age, income, military, or disability status as set forth by the Commonwealth of Massachusetts. An abatement happens as a result of an adjustment that lowers a property’s valuation after the actual (not preliminary) tax bill has been issued. Exemptions are available for:
- Blind Persons
- Low Income Seniors
- Seniors
- Surviving Spouse or Surviving Minor Child
- Veterans With Disabilities

2. Are there other ways to reduce my taxes?: There is also a tax deferral program available for older citizens. A personal exemption from the Community Preservation Surcharge is offered for low/moderate income households. Senior citizens can participate in the “senior tax work off” program. In addition, there are some funds in Concord that can provide relief to qualified property owners, and the state Circuit Breaker Tax Credit for seniors.

3. Does the property record card reflect any exemptions to which I may be entitled?: Property tax exemptions are available to qualifying taxpayers according to the eligibility requirements determined by state law. Exemption information is not displayed on the property record card. Information on exemptions is available through the Assessors’ office by either calling 978-318-3070 or visiting our page.

4. What if I feel the value of my property value is overstated?: This is when an owner would file for an abatement. There are 3 basic reasons for granting an abatement: data error(s), overvaluation, or inequitable assessment. An abatement application is not a complaint about taxes or how much your assessment has increased. It is an attempt to prove that your property’s estimated market value is inaccurate or unfair based on recent sales of comparable properties. For detailed instructions on the application process, see Guidelines - Preparing Abatement Application (PDF)

5. Do I have to apply for an abatement every year if I received one in the past?: Not necessarily. If a data correction or adjustment has been made that should be permanent, it will carry forward to the next and following years until such time as there is a change in the property and/or a change in the valuation methodology that affects that property. Therefore, it would not be necessary to reapply the following year(s). If, however, a 1-time adjustment were granted just for the current year, the assumption is that the adjustment does not carry forward into the next year. If the property owner then feels that the valuation is overstated in the following year, he/she must submit a new application. Real Estate Abatement Application (PDF)

6. What if I am not satisfied with the result of the abatement hearing?: A property owner may submit an appeal to the Massachusetts Appellate Tax Board (ATB) at:
100 Cambridge Street
Number 200
Boston, MA 02114

For more information, visit their tax board page.

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Assessing - Property Valuation Home Entry

1. Why does the Assessor need to enter my house?: A total inspection of all factors that influence the value results in the most accurate assessment of a property. We request the inspection in order to be as fair and accurate as possible. Items such as condition of the rooms, quality of the finish, areas of finished versus unfinished, can only be confirmed with an interior inspection. Without actual information, estimates of the interior information have to be made.

2. Will an inspection change the value of my house?: Depending on the accuracy of the current data about the property, it may or may not. However, the valuation for the current fiscal year will not be changed mid-year unless your property meets the strict qualifications for a supplemental tax bill (usually only major new construction).

3. What happens if I refuse to allow the property lister to enter my home?: You do not have to allow the assessors into your home. However, if an assessor is denied entrance, property owners give up their ability to challenge the assessed value.

4. Will I be penalized if I allow the assessors in and my neighbor does not?: In instances where the assessors do not get into a property, estimates are made about the condition of the interior of the property. Accurate assessments are based on accurate information. By allowing the assessors to view the interior and exterior of your property, your assessed value is based on accurate information. If a person does not allow the assessors to view the interior and exterior of a property, estimates are made about the condition of the interior of the property, the kitchen and bath qualities, and where there is finished attic space and finished basement space. If the estimates are overstated, property owners may contact the assessor’s office to arrange an interior and exterior inspection of their property.

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Assessing - Tax Rate / Tax Bill

1. How is the tax rate calculated?: The tax rate, in its simplest form, is the tax levy divided by the town’s taxable valuation. This is called the Uniform Tax Rate. At the April Annual Town Meeting residents vote appropriations for the upcoming Fiscal Year. This is called the tax levy. The Assessor’s primary responsibility is to find the “full and fair cash value” of your property so that the taxpayer may pay only his/her fair share of taxes.

2. How will the new valuation affect my tax bill? If my assessment went down, how can my tax bill go up?: Individual assessments may rise or fall depending on the characteristics of the property. The purpose of mass appraisal is to value all property by the same standards at the same time to create an equitable distribution of the tax levy. If the same amount of money is to be raised for the current year after a valuation update from the previous year, and each assessment has doubled, the tax rate would be cut in half. And vice versa, if each assessment decreased by 20%, and the same amount of money was to be raised, the tax rate would increase by 20%. Increases or decreases in assessed values do not cause a tax increase or decrease.

3. How can my tax bill go up more than 2.5%? Doesn’t Proposition 2 ½ limit the tax increase?: Proposition 2 ½ limits the amount of taxes Massachusetts communities can raise for the current year from the previous year’s levy limit. To this a town may add new growth (increased valuations caused by new construction, renovations or land use changes) and overrides voted by the town.

4. I cannot afford this tax bill (on fixed income, lost my job, have financial issues). Can’t the Assessors lower this assessment to accommodate this situation?: By law, the Assessors must value all property at 100% of full and fair cash value, using methodologies approved by the Department of Revenue (DOR) applied consistently to every property. Properties need to be valued without regard to the owner’s ability to pay the taxes.

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Assessors

1. How are real estate values calculated?: Real property values represent the market value of the property on January 1st. The assessed value for the fiscal year should be the market value of the property on January 1st. Additional information is available on the Assessor's page.

2. How do I know if I am eligible for a personal exemption?: There are many different exemptions available. Personal exemptions are designed to aid disabled Veterans, elderly and senior taxpayers, blind individuals, and surviving spouses and minor children.
Additional information is available on the Assessor's Page.

3. How do I obtain an execise tax abatement?: Excise abatement procedures and forms are available online by clicking here.

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Broadband - Billing

1. If we subscribe to "Entry" level service will it be possible to upgrade to "High Speed" without incurring additional fees?

Yes, it is possible to upgrade at any time, and changes in service (with the exception of physical relocation of the fiber optic cable itself) will be done without charge.

If you choose to move up or down in the service level offerings, all it will take is a phone call to Customer Service and we can take care of it within 24 hours.

2. If I signed up for the email, am I automatically signed up for this service?: No. The email service is our way to communicate project milestones and when the service will be available. When the service does become available, more information is required on the sign up form than was requested in the email sign up.
To get started with the fastest Internet in Concord, residents and businesses can check availability and schedule a free, no-obligation consultation by completing this form: Online Broadband Application

3. Who do I contact if my internet service is interrupted?: Our technical support is available 24 hours a day, 7 days a week, and 365 days a year. Call 978-318-3199 and our service experts will help troubleshoot the issue until it gets resolved.

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Broadband - Installations

3. Why are you scheduling a site visit and then an installation at another time, wouldn’t it be faster to install on the first visit?

1. Can I install a modem myself?: No, we require that a Concord Broadband installer configure and install each modem for safety and performance reasons.

2. Can I relocate the modem myself?: No. The modem is connected to the Fiber Optic network and should never be disconnected by anyone else except trained Concord Broadband employees.

Not necessarily. Each installation will present a unique set of challenges.

We need to determine the route of the fiber from the pole or conduit and determine the location of the electronics. We will then have the fiber pulled from the street by CMLP line crews or contractors, and then install at the location.

All this needs to be coordinated to make the best use of time for those involved.

4. When will you begin installations, how are you determining the order of the installations, and is there anything I can do to get installed sooner?: We will begin installations before April 1st.

Weather is and will continue to be a major factor in our ability to splice the fiber optic cabling. Our goal is to be fair, but efficient.

We plan on installing as close as possible in the order to which the forms were submitted.

5. What kind of wiring will be needed in my home or business to use Concord Broadband?

Concord Broadband will extend its fiber optic system into the premises to provide service. Typically this will mean bringing a small fiber optic cable into the home or business near where the electrical service is today.

For underground customers, a conduit is needed. In overhead areas, the fiber will also be overhead. Concord Broadband will install an optical network terminal which function much like a cable modem. This device will connect to customer equipment using Ethernet cables used for computers.

Concord Broadband will also offer optical network terminal that are capable of providing Wi-Fi to reduce the need for inside wiring.

6. What is the optional Wi-Fi gateway?: We have two different devices (fiber modems) that can be installed.

The first model will have a single active Ethernet port. This unit would be best suited for installations with an existing wired or wireless router, or a single computer.

The second is a WiFi model that has four active Ethernet ports and wireless Ethernet and acts as a router. This would be best suited for installations that do not have a wireless option available today but would like one.

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Broadband - Services

1. What services will be offered?

Under Article 48, Concord Broadband intends to offer only data services in the form of High Speed Internet. Concord Broadband offers broadband data access only on its fiber optic system. A variety of speeds and prices are available. High Speed Internet is the most commonly requested service from businesses.

2. I live in an apartment/condo complex, can I sign up for Internet?

At this time, the fiber is not in place to support existing multi-unit dwellings with more than 3 residences. Also, there are frequently contracts with other providers that grant exclusive right of conduit inside these buildings that we are not allowed to use. We will be addressing multi-unit dwellings after the initial roll out is complete.

If you would like the option of Concord Broadband, please let the property owner know and encourage them to contact CMLP at 978-318-3101.

3. Why didn’t you ask for all of the information when I signed up for email updates?: In the interest of protecting privacy by not collecting any unnecessary information when we started the e-mail system, we decided to keep the information in the email sign-up as minimal as possible.

4. If Concord Broadband is not going to offer telephone or television services, what alternatives are there?: There are many methods for receiving telephone and television today. We have provided a few examples below for your benefit.

telephone and television alternative service page.

5. What speed of service should I choose?: We would recommend that if you have service today that you run a “speed test”. For more information on speed tests, and links to websites where a speed test service is provided for free, please visit our speed test links page.

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Bruce Freeman Rail Trail

1. What is the Bruce Freeman Rail Trail?: The Bruce Freeman Trail is a proposed rail trail through the communities of Lowell, Chelmsford, Westford, Carlisle, Acton, Concord, Sudbury, and Framingham in Massachusetts — following the 25-mile route of the old New Haven Railroad Framingham & Lowell line.

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Business Certificates

1. What is a business certificate?: Commonly referred to by the name "D.B.A." ("doing business as"), a business certificate creates a public record of the name and address of the owner(s) of a business. Consumers are entitled to this information and it may not otherwise be readily available.

2. Who must file a business certificate?: Any person conducting business in the Commonwealth under any title other than the real name of the person conducting the business, whether individually or as a partnership, shall file (a certificate) in the office of the clerk of every city or town where an office of any such person or partnership may be situated. This is according to Massachusetts General Laws Chapter 110, §5.

3. Who is not required or exempt from filing?: A business certificate is not required if a corporation is doing business in its true corporate name, or if a partnership is doing business under any title which includes the true surname of any partner. Certain other associations and partnerships may also be exempt (refer to above citation for details.) This is in accordance with Chapter 110, §6.

4. Are there any special requirements for a home-based business?: A "Home Occupation Permit" is required for any business based in your home. Apply in person at the Building Department at:
141 Keyes Road
Concord, MA

Or you may also call 978-318-3280. A copy of this permit must be presented when applying for your business certificate.

5. How do I file or renew a business certificate?: Forms are available in the Town Clerk’s Office or by calling 978-318-3080. Each person named on the certificate must either sign the form in person at the Town Clerk’s Office, or have their signatures on the form notarized by a Notary Public. Proper identification will be required. The filing fee is $40. Our address is:
22 Monument Square
Concord, MA 01742

6. What do I do if I discontinue or withdraw from the business, or move to another location?: A "Statement of Discontinuance, Change of Residence..." form must be completed and filed with the Town Clerk if one of the following occurs before the expiration:
- Business is discontinued
- One or more of the persons named on the certificate is withdrawn or retired from the business or partnership
- One or more of the persons named on the certificate dies
- Change of residence of one of the named persons on the certificate
- Change of location where the business is conducted

The Town Clerk manages the Business Certificate form (PDF).

7. What is the penalty for failing to file a business certificate?: The requirement to file a business certificate is a State Law (Massachusetts Government Law Chapter 110, §5). Failure to do so is punishable by a fine of up to $300 per month of violation.

8. Are business certificates public documents?: Yes. The business certificates are on file with the Town Clerk’s Office until 1 year after expiration, and may be viewed by anyone making a request. Copies are currently available for 20 cents a page.

9. Does the filing of a business certificate protect me from others using the same name?: No. The protection of a trademark (word, name, symbol or device) in Massachusetts is accomplished through the Secretary of State’s Office.

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Cemetery Operations

1. What are the cemetery hours?: Hours are 7 a.m. to dusk daily, weather permitting.

2. Are tour groups allowed?: Yes, but it is advised to contact the cemetery department prior to arrival.

3. What's allowed for plantings at the cemetery?: You should contact the cemetery department before planting anything.

4. How do I find information about family plots or genealogy?: Please contact the Cemetery Division first by calling 978-318-3233 or click here to search our database.

5. Can I get a burial plot in Sleepy Hollow Cemetery?: Yes, burial lots are available in the newest section of Sleepy Hollow for current Concord residents or former residents who had lived in Concord for at least one year.

6. Is grave rubbing allowed in any of Concord's cemeteries?: No, grave rubbing is not allowed as the wax or marker material can get on the grave markers and accelerate their deterioration.

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Concord Light - Billing & Rates

2. What are RECs (Renewable Energy Certificates)?

1. Who do I call for information or billing questions on my Electric, Water & Sewer, and Broadband accounts?: Concord Utilities Customer Service who can be reached at 978-318-3101.

As described in the CMLP Strategic Plan, CMLP is purchasing Renewable Energy Certificates (RECs) to help green our power supply. Renewable Energy Credits (RECs) are tradable, non-tangible energy commodities that provide proof that 1 megawatt-hour (MWh) of electricity was generated from a renewable energy resource and was fed into the shared system of power lines which transport energy. Solar renewable energy certificates (SRECs) are RECs that are specifically generated by solar energy.

This YouTube video from the U.S. Environmental Protection Agency RECs: Making Green Power Possible explains why RECs make power green.

3. Have electric rates changed?

There are changes to all electric rate classes effective January 1, 2023. The changes are based on the results of CMLP’s 2020 Cost of Service Study which is conducted approximately every three years. To view the individual rate schedules, read more.

Any questions regarding these adjustments should be directed to Laura Scott, Power Supply and Rates Administrator, 978-318-3102.

Laura Scott, Power Supply & Rates Administrator

4. Do you offer discounted rates for senior citizens?: No, we do not. The Massachusetts Department of Public Utilities (DPU) determines the policy for electrical discounted rates. The policy dictates the rates should be based on the need of the customers rather than their age, and the amount of the discount is left up to the individual municipal utilities.

5. Do you offer a low-income discount rate?: Yes, we do. For eligibility requirements, please call CMLP Customer Service at 978-318-3101, or read more at Assistance Programs

6. What is the meter charge?: The meter charge covers administrative costs such as - Calculating and printing the bill - Part of the cost of the meter and the service wires connected to your home - Postage - Reading the meter

7. How is energy use calculated for my bill?: Electricity is sold in units called kilowatt-hours, with each kilowatt being equal to 1000 watts. When one kilowatt (kW) is used for an hour, the energy used is called one kilowatt-hour (kWh). For example, ten 100-watt light bulbs running for one hour equals one kWh.

8. Where can I pay my bill?

You have several options for paying your bill:

- Paying at CMLP, which is located at 1175 Elm Street.

- For payments after business hours, there is a slot to the right of the front door of the Concord Town House.

visit our online bill pay website.

9. Can I pay with a credit or debit card?: Only if you are paying online. CMLP does not accept credit or debit card payments at this time; however, we will be offering these payment methods with the implementation of our new billing system in the spring 2019. Customers will be able to access SmartHub, the new customer portal, to pay online, review their bills, usage history, and meter data.

10. Do you offer any rebates?

Yes, CMLP offers several rebate programs:

Home electric vehicle charging system installation
Electric heat weatherization
Energy efficient heat pump and central air conditioning systems
Solar photovoltaic (PV) systems
High Efficiency Lighting Program (HELP) for businesses

To learn more about our rebate programs, please visit our Energy Management Page

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Concord Light - Comm Charging Station Rebate - Eligibility Criteria

The Commercial EV Charging Station rebate is available to:
- Fleets
- Multi-dwelling unit properties with 2 or more residential units
- Educational campuses
- Workplaces with 2 or more employees
- Business establishments serving the public

Note that CMLP has chosen to make some eligibility criteria broader than the criteria used by the MassEVIP program, in order to serve more properties.

Applicants must have an active commercial electric account with CMLP. Multi-dwelling unit properties with common area electric accounts classified as residential accounts in CMLP’s billing system may be eligible for Commercial EV Charging Station Rebates at CMLP’s discretion.
Applicants are eligible to receive a rebate for one dual or two single port charging station(s) per service address. At its discretion, CMLP reserves the right to provide an applicant with rebates for more than one charging station (or pair of single port stations) if the applicant provides compelling evidence that more than one is needed.
Eligible and Non-Eligible Costs:

Eligible Costs	Non-Eligible Costs
For Charging Equipment Incentive	Land/parking space purchase or lease
A console wired into the electrical supply	Software subscription and warranty
A cable and connector to plug into the EV	Taxes
Cable management strategy (e.g., coil, retractable, etc.)	Internet connection or cell signal
Mounting, either pedestal or wall. Pedestal: hard-wired to a permanent pole or box. Wall: hard-wired to a wall and typically includes a mounting plate.	Planning or permitting for the project
Separate payment module	Bollards, curbs, wheel stops, setbacks, bumper guards
Shipping/Freight for eligible charging equipment costs	Electricity consumption, demand and meter charges
For Installation Incentive	Preventative and corrective maintenance on EV charging station
Customer electrical infrastructure: electrical make ready and branch wiring	Upgrading or adding new utility electric supply equipment, including 2^nd transformer or line extensions if needed.[1]
Labor to bring stations to electrical code	Shipping/Freight for non-eligible costs
Electrical materials: conduit, fittings, wire, electrical equipment	Others as determined by CMLP
Construction costs related to installation (including ADA EV parking space if required by MassEVIP)
Signage and pavement painting
Shipping/freight for eligible installation costs.

[1] CMLP typically pays for transformer upgrades. However, if a new transformer or new primary or secondary service cable were needed, this is typically the customer’s responsibility. Factors that influence whether or not a new transformer is needed include whether the existing transformer pad can accommodate more conduit or a larger transformer.

Note that if charging equipment costs and installation costs are not itemized separately on the project cost proposal and invoice, the rebate may be reduced up to 50%.
In order to be eligible for a rebate, you must request rebate pre-approval and receive a rebate award letter from CMLP prior to installation. See section below entitled, "How to Request Rebate Pre-Approval Before Installation."
Rebate payment requests must be received by CMLP within 90 days of the date on which CMLP has been able to verify that the station is operational.

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Concord Light - Comm Charging Station Rebate - FAQs

What does it cost to install a typical commercial-grade, Network Enabled dual port Level 2 charging station?
The cost to install a charging station can vary considerably depending on a customer’s site layout and existing electrical infrastructure. Here is a sample cost, for demonstration purposes only, of installing a pedestal mounted, dual port Level 2 charging station (~7 kW x 2) with typically preferred site work, software and support:

Itemized Estimate Example*	Net Project Cost Example
	** Rebate amounts are less than $3,000 because CMLP + MassEVIP rebates cannot exceed total eligible costs.

*Estimate for demonstration purposes only; project costs vary from site to site

Do I apply for the MassEVIP or CMLP rebate first?
CMLP recommends that customers apply for CMLP’s rebate first, so that they can report the most accurate CMLP rebate amount to MassEVIP. Customers may apply for CMLP’s rebate and the MassEVIP grant simultaneously. All applicants risk a possible reduction of CMLP’s rebate amount upon reconciliation to ensure that the awarded sum, combined with the MassEVIP grant, does not exceed the total eligible project cost.

I’m a small commercial customer who doesn’t need and can’t afford a commercial grade charging station. Can I get a rebate for installing a residential grade charging station on my commercial property?
Contact the Commercial EV Program Specialist Service here or by calling 833-443-8363 to discuss your project to see what incentives it may qualify for.

Why is the rebate lower for private charging stations versus public charging stations?
The rebate offered is lower for private stations because the owner can exclude the public from using the station, thereby offering less overall benefit. MassEVIP provides a 60% rebate for private stations instead of 80%, which is a 25% reduction. CMLP follows suit by reducing its public charging rebate amount by 25% (i.e. the private station rebate is 75% of the public station rate.)

If the charging station owner determines what to charge users of the charging stations, why must CMLP approve the owner’s pricing policy, usage accessibility and compliance enforcement plan?
The purpose of agreed-upon pricing and usage policies is to minimize peak demand, thus keeping costs down for charging station owners and users. The purpose of collecting data is to conduct research on collective EV charging patterns and their effect on the CMLP distribution system. By studying this information and incentivizing certain pricing policies for charging, CMLP seeks to refine the G-4 General Service - Electric Vehicle Charging demand fee and volumetric rates, avoid adverse economic impacts during New England peak period events, prevent overloading and damage to CMLP’s distribution equipment during local peaks while capturing the benefits that increasing EV charging and usage offers.

If my rebate is more than $750 and I prefer to receive a check from the Town rather than a credit on my electric bill, how do I request a check?
The Commercial EV Charging Rebate Payment Request Form provides an option to request a check. Note that commercial customers requesting a check must upload a copy of their company’s IRS W-9 form with their rebate payment request, and will get a 1099 from Town for the relevant tax year if required by tax code. If a customer’s account is not in good standing, CMLP reserves the right to provide a rebate fully or partially as a bill credit rather than as a check.

How does the G-4 General Service Electric Charging Tariff compare to what I’m paying for electricity for other uses?

The rate you pay for electricity for non-charging uses depends on whether you are a Small, Medium or Large General Service customer. The table below displays the rates for each of those categories, as well as for the General Service Electric Vehicle Charging Rate. Look for the meter charge on your electric bill if you are unsure which rate category applies to you for uses other than vehicle charging.

GS Rate Table

We are not sure what EV charging station equipment options are available that would meet our needs. Can CMLP advise us?
Yes, CMLP’s EV Specialist Team can help you evaluate your EV charging station equipment needs, installation and administrative challenges, understand product options, and understand the steps to procure equipment and installation services. The EV Specialist Team is funded by CMLP, is offered at no cost to you, and provides objective advice that is technology agnostic and brand neutral. You can reach our EV Specialists by requesting a consultation here or by calling 833-443-8363.

Whom can I contact if I have questions about the Commercial EV Charging Station Rebate Program?
Contact Jan Aceti, CMLP’s Energy Efficiency & Electrification Coordinator, at jaceti@concordma.gov or 978-318-3151.

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Concord Light - Comm Charging Station Rebate - How to Request Rebate Payment

In order to be eligible to receive a rebate, you must have requested rebate pre-approval and received an award letter from CMLP prior to installation.

Step 1: Once the installation is complete, your electrician must schedule an inspection by the Concord Building Department’s electrical inspector. Contact information and hours for the Building Department are here. Once the installation passes inspection, CMLP will be notified by the Building Department, and will install a meter to measure the electricity used by the charging station.

Step 2: Provide CMLP with the ability to verify that the charging station is operational by granting charging station data viewer account access to CMLP staff. Email an invitation to set up account access to CMLP's Energy Efficiency & Electrification Coordinator, Jan Aceti, at jaceti@concordma.gov. Operational status is confirmed if CMLP is able to generate a report showing that at least one charging session has occurred. Alternatively, CMLP reserves the right to verify operational status by initiating a charging session onsite at the station. CMLP will notify you by email of the date on which it verified that the station is operational.

Step 3: Assemble the following information and documentation to be ready to complete the rebate payment request:

The project number on the rebate award letter that you received from CMLP prior to installation.
The operational status verification date emailed to you by CMLP.
If MassEVIP is an additional funding source for the project, the estimated MassEVIP grant amount for which the project is eligible or the actual MassEVIP award letter. Note: Our Commercial EV Specialists can help you estimate your MassEVIP grant eligibility and apply for a MassEVIP grant from the state to supplement the charging station rebate provided by CMLP. Request a consultation with a Commercial EV Program Specialist here or by calling 833-443-8363. EV Specialist services are supported by CMLP funds and are available at no cost to you.
Photo(s) of the installed EV charging station(s). Photos should clearly show parking spaces (including ADA accessible EV parking space if required by MassEVIP) and EV designated signage.
Itemized invoices and/or receipts for charging equipment and/or installation work. Note that if charging equipment costs and installation costs are not itemized separately on these documents, the rebate amount that CMLP pays for the project may be reduced by up to 50%.
IRS W-9 form (only for CMLP commercial customers requesting a rebate of $600 or more in the form of a check)

Step 4: Click the button below to complete the rebate payment request and upload supporting documentation. Rebate payment requests must be received by CMLP within 90 days of the date on which CMLP has been able to verify that the station is operational.

Notes:

Depending on actual project costs and the estimated or actual MassEVIP grant amounts received by the applicant, the CMLP rebate amount paid may differ from the CMLP pre-approved rebate amount.
A rebate cannot be paid until a project has passed a Concord Building Department electrical inspection. Inspection approval is subject to verification by CMLP.

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Concord Light - Comm Charging Station Rebate - How to Request Rebate Pre-Approval

In order to be eligible for a rebate, you must request rebate pre-approval and receive an award letter from CMLP prior to installation.

Step 1: We strongly suggest that you work with our Commercial EV Program Specialists to develop site-specific, best practice plans for charging station usage policies and fees. They can also help you develop electrical service and charging station hardware and software options that can be used in soliciting quotes from electricians.* The EV Specialist will provide you with a 1-page recommendations report. Request a consultation with a Commercial EV Program Specialist here or by calling 833-443-8363. The EV Specialist Service is funded by CMLP, is offered at no cost to you, and provides objective advice that is technology agnostic and brand neutral.

*Electricians wishing to consult with CMLP regarding the point of utility connection and/or meter location for the charging station should contact CMLP’s Engineering Division at cmlpengineering@concordma.gov or 978-318-3116. The electrician should provide the charging station specifications to CMLP Engineering at that time.

Step 2: Assemble the following information and materials to be ready to complete the rebate pre-approval request.

an itemized project cost proposal. Note that if charging equipment costs and installation costs are not itemized separately on the proposal, the rebate amount that CMLP pre-approves for the project may be reduced by up to 50%.
the charging station specifications
details of the proposed pricing and usage policy for the charging station
a signed Commercial Charging Station Data Release Authorization.

Step 3: Click the button below to request rebate pre-approval.

Step 4: Upon review of the pre-approval request, CMLP will either:

issue an award letter stating the rebate amount that has been reserved for the project.
notify the applicant of modifications that CMLP will require before pre-approving a rebate. If modifications are required, applicants have the option of adopting the changes and re-submitting a pre-approval request.

Step 5: Proceed with the charging station installation once you have received a rebate award letter from CMLP.

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Concord Light - Comm Charging Station Rebate - Program Requirements

Applicant will apply for all necessary permits and approvals.
Applicant must sign the Commercial Charging Station Data Release Authorization, agreeing to provide or authorize their EV charging data to be provided to CMLP at no cost for three years after the rebate is received. Applicant must grant data viewer account access to CMLP staff.
The charging station(s) will be installed on a new, separate meter. The new meter must be connected line-side to CMLP’s distribution system, meaning that the new meter cannot be sub-metered to the customer’s existing meter on the load side. Electricians wishing to consult with CMLP regarding the point of utility connection and/or meter location for the EV charging station should contact CMLP’s Engineering Division at cmlpengineering@concordma.gov or 978-318-3116.
The charging station owner will pay CMLP for the electricity recorded on the new meter pursuant to the G-4 General Service - Electric Vehicle Charging tariff.
The charging station owner will determine what to charge for use of the charging stations; however, CMLP must approve the applicant’s pricing policy, as well as usage accessibility and compliance enforcement plans. CMLP’s Commercial EV Specialists can advise on best practices. Any changes to the usage policy, pricing or compliance enforcement plans must be approved by CMLP for three years after the rebate is received.
The station must be installed at or near dedicated parking space(s) with appropriate signage to indicate that it is for EV charging only.
Any electrical work needed to install a charging system must be done by a licensed electrician under an electrical permit issued by the Town and must pass inspection by the Town’s Electrical Inspector.
Applicants who previously received a commercial charging station rebate are eligible to receive subsequent rebates for additional stations if existing charging station data show greater than 50% utilization on a 24/7 basis. Station owners are responsible for driving up usage of the station outside of business hours. For example, they may promote usage of the station to nearby multi-dwelling unit (MDU) property residents who do not have on-site charging facilities.
In order to be eligible for a rebate, applicants must request rebate pre-approval and receive a rebate award letter from CMLP prior to installation. See the section below entitled, “How to Request Rebate Pre-Approval Before Installation.”
The charging station must be installed and operational within 6 months of the award letter issue date. Extensions for extenuating circumstances will be considered.

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Concord Light - Comm Charging Station Rebate - Rebate Amounts

There are two incentive categories that make up CMLP’s rebate. The Charging Equipment Incentive helps pay for the hardware. The Installation Incentive helps pay for the labor needed to install the hardware. Each incentive type has a dollar limit. The sum of payments under the two incentives make up the total rebate amount.

The rebate amount differs based on who will be allowed to use the charging station(s.) Public charging stations are for use by the general public. Examples include commercial parking areas that may be used by restaurant or retail store customers. To be eligible for the public charging station rebate, stations must be accessible to the general public 24 hours a day, 7 days a week.

Private charging stations are for use by employees, residents, customers, students, or for charging fleet vehicles. Examples include charging stations at commercially owned employee parking spaces, at parking spaces for residents of multi-dwelling unit properties, or charging stations for hotel guests or commercial fleet vehicles. These stations may or may not be publicly accessible, according to the owner’s discretion. For example, a commercial property owner may install charging primarily for use by its commercial tenants, and also may decide that on certain days or during certain hours, the station is also accessible to the public. This can help ensure the station gets increased usage while still allowing the station owner to retain control over the accessibility of the station in a way that best serves their needs.

	Rebate Amount for Charging Stations
Incentive Type	Public Charging Stations	Private Charging Stations
Charging Equipment Incentive The charging station must be Level 2 (208 to 240 volt), dual port (or two single port), 13 amp or above per port, commercial-grade and be Network Enabled** The incentive covers the EVSE console, cable and connector, cable management, mounting (either pedestal or wall), separate payment module and shipping/freight.	Up to $3,000	Up to $2,250
Installation Incentive Includes electrical make ready and branch wiring; labor to bring station to code; electrical materials: conduit / fittings / wire / electrical equipment; site work; signage and painting.	Up to $3,000	Up to $2,250

**Network Enabled means the charging station has the capability to connect to the Internet and/or private network and be able to transmit and receive information.

The CMLP awarded sum, combined with the MassEVIP grant, must not exceed the total eligible project costs. The CMLP award will equal the lesser of the following two amounts:

eligible charging equipment costs up to $3,000 per public station/$2,250 per private station plus eligible installation costs up to $3,000 per public station/$2,250 per private station, or
the total eligible project cost less the MassEVIP grant amount.

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Concord Light - Comm Charging Station Rebate - Receiving Your Rebate

Rebates will not be issued until projects have passed the Concord Building Department's electrical inspection. Contact information and hours for the Building Department are here.
Any rebate of $750 or less is issued as a credit on your electric bill.
Any customer in good standing may choose to receive a rebate over $750 as either a bill credit or a check from the Town. Indicate your preference on your rebate payment request.
If a customer requesting a check has been in arrears frequently in the past two years, CMLP may apply all or part of the rebate as a bill credit rather than as a check.
A rebate check will arrive in 4 – 6 weeks after rebate payment request approval.
Commercial entities receiving checks ≥$600 will get a 1099 from Town for the relevant tax year, if required by tax code.

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Concord Light - Comm EV Resources - Benefits of Onsite Charging

Employers, businesses and other commercial entities that choose to install on-site EV charging stations can benefit by:

attracting new sales from EV drivers who spend money at your business while they charge;
becoming a preferred vendor for potential customers that support the shift to driving electric;
attracting and retaining top notch employees who drive EVs;
reducing fuel and vehicle maintenance costs for your company’s fleet and for employees who drive EVs;
demonstrating your organization’s environmental leadership.

For more specific information about how your business can benefit from installing an on-site EV charging station, contact our EV Specialists at 833-443-8363, ev@concordma.gov or via the support request form.

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Concord Light - Comm EV Resources - Effectively Invest in Charging

To effectively invest in EV charging for your business, it’s important to:

Choose the right hardware, software and support plans to meet your needs and budget;
Adopt site best practices, charging policies and pricing to optimize utilization and reduce costs.
Apply for available charging station incentives in order to lower your project cost, including:
- Massachusetts Electric Vehicle Incentive Program (MassEVIP) Rebate Learn more
- CMLP’s Commercial EV Charging Station Rebate Learn more
- Federal tax credits for EV charging through 2032 Learn more

CMLP’s EV Specialists can help you complete these key tasks. Contact them at 833-443-8363, ev@concordma.gov or via the support request form. Charging station rebate programs have certain equipment standards. Contact the EV Specialists when you begin planning your charging station project in order to ensure rebate eligibility. The EV Specialist Team is funded by CMLP, is offered at no cost to you, and provides objective advice that is brand neutral and steers clear of one-size-fits-all solutions.

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Concord Light - Comm EV Resources - Find Electric Vehicles

There are a variety of types and sizes of electric vehicles that businesses can now incorporate into their fleets. In many cases, existing vehicles can be replaced by a plug-in electric model and utilized to meet the same daily function as vehicle it replaced, with little to no behavior change by the driver and the fleet manager. Key benefits to the business include savings on fuel and maintenance, a better experience for the fleet drivers, time saved by using onsite refueling, reduced maintenance time, reduced carbon emissions and improvement of local air quality.

Learn more about the types of electric vehicles available and their features.

CMLP’s EV Specialists can help you find EVs that meet your needs, and point you towards rebates that will lower your cost to purchase them. Contact the EV Specialists at 833-443-8363, ev@concordma.gov or via the support request form.

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Concord Light - Comm EV Resources - Understand the Basics

Electric Vehicles (EVs) are battery powered vehicles that are charged by plugging them into an electricity source, such as an electrical outlet or charging station. Learn more
Commercial properties often install EV charging for private and/or public use. Learn more about the basics of EV charging.
Contact a CMLP EV specialist to get answers to your specific EV or charging questions at 833-443-8363, ev@concordma.gov or via the support request form

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Concord Light - Comm HP - Eligibility Criteria for Heat Pump Projects

Energy Audits and Weatherization

CMLP encourages you to to identify and implement measures that will prepare your building for a heating system upgrade, such as sealing and insulating your ductwork and/or building. A tight, well-insulated building optimizes heat pump performance, and may allow for a smaller heat pump to be installed, saving you money upfront and on your monthly utility bills. CMLP-sponsored energy audits can help you identify appropriate, cost-effective improvements.

License Requirements

Equipment must be installed by a licensed contractor, unless completed by in-house licensed tradespeople.

Heat pump installations completed by in-house licensed tradespeople are eligible for rebates under the following conditions:

A licensed electrician obtains an electrical permit and does the wiring. The installation must pass an electrical inspection.
If the project involves sheet metal work beyond minor repairs, a tradesperson qualified to obtain a sheet metal permit must do so. The sheet metal work must pass a building department inspection.
When applicable, refrigerant lines must be charged, sealed, and tested by a licensed professional to adhere to EPA regulations (some self-install systems are pre-charged and pre-sealed). If an existing HVAC system is being decommissioned, existing refrigerant must be properly recaptured.
The rebate cannot exceed the cost of the project, which is documented by invoices and/or receipts. Therefore, in-house labor would not count towards the cost of the project.

Town Building Department Permit and Inspection Requirements

Electrical Permits and Inspections

The project electrician must apply for a Town electrical permit before work begins and schedule an electrical inspection after the work is done. CMLP will not award rebates until projects have passed an electrical inspection by Concord's Building Department.

Concord has online permitting, so the electrician does not have to go into the Building Department office in person to obtain a permit. The electrician can upload their liability insurance certificate and license and can pay online.

Electrical inspections are done on weekdays and can usually be completed within 5 to 7 days of the request. The building owner cannot schedule the inspection. The electrician schedules it by calling the Electrical Inspector at 978-318-3235 between 7am and 9am Monday through Friday with the permit number and the desired inspection date and time. Messages left for the Electrical Inspector after 9am will be returned the next morning.

Sheet Metal Permits and Inspections

If the project requires sheet metal ducting work that goes beyond minor repairs, a sheet metal permit must be obtained for the project. Examples of projects that require a sheet metal permit include installation of new ducting or replacement, significant repairs or changes to existing ducting. The Town of Concord's inspector must have inspected and approved the sheet metal work.

The process for getting sheet metal permits follows the same process as getting an electrical permit. The permit holder, typically the sheet metal contractor, must call the Building Dept. to schedule sheet metal inspections at (978) 318-3280. The Building Department's hours are here.

Electrical and sheet metal inspection approval dates must be entered in the heat pump rebate application. CMLP will verify the inspection approval dates using the Town's online permitting database.

Earliest Eligible Installation Date

The heat pump equipment must have been installed on or after January 1, 2023 to be eligible for a rebate. The installation date is the latter of the Concord Building Department's:

electrical inspection approval date or
sheet metal inspection approval date (applicable if the project requires sheet metal ducting work that goes beyond minor repairs)

Heat Load Calculation Requirement for Heat Pumps Serving a Newly Constructed Addition + Some or All of an Existing Building

If the heat pump system installed will serve some or all of an existing building plus a newly constructed addition, a heat load calculation (i.e. energy model, Manual N or Manual J report) for the entire space to be conditioned by the heat pump must be provided with the rebate application. The heating capacity of the heat pump system installed must be at least 90% of the heat load at the design temperature. Since CMLP does not provide rebates for heat pumps solely serving new construction, the heat load calculation will help CMLP verify that the heat pump system installed is sized to serve part or all of the existing building as well as the new addition.

CMLP does not require a heat load calculation for heat pumps installed solely to serve an existing building. However, to help ensure proper heat pump sizing, a heat load calculation is strongly encouraged for all whole-building applications.

Shared Savings Arrangements

At this time, CMLP does not provide rebates for heat pumps installed by a contractor under a shared savings arrangement, in which the contractor’s compensation is based on the savings achieved.

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Concord Light - Comm HP - Eligible Building Stock

CMLP's rebates are available for new heat pumps installed in existing buildings, or in major renovations of existing buildings in which oil, propane, electric resistance (e.g. electric baseboard) or a pre-existing heat pump is the current primary heating system. The new heat pumps may supplement or replace the existing heat system. Buildings primarily heated with natural gas are not eligible for CMLP’s rebates, but may apply for similar rebates through Mass Save.
CMLP's rebates are not available for heat pumps installed in newly constructed buildings.
CMLP's rebates are available for heat pumps installed in newly constructed additions only if the heat pump installed is designed to serve some or all of an existing building plus a newly constructed addition attached to the existing building.
Buildings with Small General Service (G1), Medium General Service (G2) or Large General Service (G3) electric rate accounts are eligible for CMLP's business rebates. Look at the monthly service charge on your electric bill. If it matches one of the service charges in the small table below the bill image, you are a G1, G2, or G3 customer with CMLP.
2023 Commercial Rates Small
(G1) Medium
(G2) Large
(G3)
Demand
kW used
/ month 0-20 kW 20-200 kW 200+ kW
CMLP Category
G1 G2 G3
Service Charge $ /
month $18.50 $54.60 $441.00

Buildings with residential service rate accounts are eligible for CMLP's business heat pump rebates if:
- the building is owned by a residential condominium association and is fully or partially used for non-residential purposes (e.g. fitness center, clubhouse, management office) or
- the building has a Use Code in the "Land Use" section of the property record in the Concord Assessor's database in which the first three digits are "111" or higher. This includes apartment buildings with 4 or more units, and non-transient and transient group quarters.

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Concord Light - Comm HP - Questions?

1. Click to View: Contact Jan Aceti, CMLP's Energy Efficiency & Electrification Coordinator, at jaceti@concordma.gov or 978-318-3151.

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Concord Light - Comm HP - Rebate Amounts and Equipment Eligibility Criteria

Pre-Existing Primary Fuel Type	Equipment Type	Rebate Amount (up to rebate cap below)	Special Requirements	Equipment Eligibility Criteria
Oil, Propane, Electric Resistance, Heat Pumps, or ETS*	Air-Source Heat Pump (ASHP)	$2,500 per ton**	Heat pump equipment installed must be used for some or all heating needs. If oil or propane-fired system will supplement heat pump usage, either integrated controls listed at MassSave.com/cihpqpl must be installed, or customer must certify that an existing building control system is capable of operating both the heat pump and fossil-fuel fired heating equipment in parallel, subject to the stated switchover temperature. Documentation of control sequence may be required.	Mass Save Commercial & Industrial Heat Pump Qualified Products List at MassSave.com/cihpqpl
	Air-Source Variable Refrigerant Flow Heat Pump (VRF)	$3,500 per ton**
	Ground Loop Heat Pump (GLHP) or Ground Water Heat Pump (GWHP)***	$4,500 per ton**

*Buildings primarily heated with natural gas are not eligible for CMLP’s heat pump rebates, but may apply for similar rebates through Mass Save.

**Tons are calculated based on AHRI cooling capacity divided by 12,000 BTU/hr.

***Heat pumps that use a hydronic or water loop internal to the building (i.e. not a ground loop) as a heat source/sink are not eligible for CMLP rebates at this time.

Rebate Cap:

Rebate not to exceed project cost, which is documented by invoices and/or receipts. In-house labor does not count towards the cost of the project.
A customer is eligible for a maximum of $50,000 in heat pump rebates every 3 years. A "customer" is defined by a unique customer number in CMLP's billing system. In most cases, a customer with multiple accounts will have the same customer number assigned to them. However, if a business or property owner or manager has multiple customer numbers in CMLP's billing system, CMLP can, at its sole discretion, define them as a single customer.
If the property is sold, the new account holder’s cap resets at $50,000 every three years, regardless of rebates awarded to previous account holders.

Rebate cannot be combined with a National Grid/Mass Save rebate for the same equipment.

Rebate Eligibility for Multi-Unit Properties

In addition to being available for businesses of all types, CMLP's commercial heat pump rebates are available for the following types of multi-unit properties:

Residential condominium association-owned buildings used partially or fully for non-residential purposes (e.g. management office, clubhouse, fitness center)
Apartment buildings with 4 or more units
Transient or non-transient group quarters (includes nursing homes, care & treatment facilities, residence halls & dorms)
Multi-tenant non-residential commercial buildings

The way in which CMLP applies its heat pump rebate policies to different types of multi-unit properties is based upon:

Property type classification codes known as “Use Codes,” that are displayed in the “Land Use” section of each property record in the Concord Assessor’s database.
Electric service addresses in CMLP’s billing system.

Click here to see how CMLP’s heat pump rebate policies apply to each of the multi-unit property types listed above.

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Concord Light - Comm HP - Receiving Your Rebate

Any rebate of $750 or less is issued as a credit on your electric bill.
Any customer in good standing may choose to receive a rebate over $750 as either a bill credit or a check from the Town. Indicate your preference on your rebate application.
If a customer requesting a check has been in arrears frequently in the past two years, CMLP may apply all or part of the rebate as a bill credit rather than as a check.
A rebate check will arrive in 4 – 6 weeks after rebate payment request approval.
Commercial entities receiving checks for $600 or more will get a 1099 from Town for the relevant tax year, if required by tax code.

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Concord Light - Contacts & Staff

1. Who do I call for outages, downed lines, or other utility emergency after hours?

Please call 844-723-1287 to report a power outage or other utility emergency after hours, weekends, and holidays. The on-call crew will be dispatched.

For Broadband support, call Broadband Help Desk 978-318-3199 24 hours a day.

2. Who should I call for new service or to disconnect an existing utility service (Electric, Water & Sewer, or Broadband)?

You can contact Concord Utility Customer Service at 978-318-3101 or concordlight@concordma.gov for customer service and billing questions on any of your Concord utilities — whether it’s Water & Sewer, Electric or Broadband.

3. What are CMLP's office hours?: The CMLP Operations Center lobby is open to the public Monday - Friday, from 8:00 AM - 4:00 PM.

4. What is your Fax number?: Concord Light’s fax number is 978-318-3105.

5. Who is in charge at CMLP?: The Director,
David Wood.

6. Who is in charge of customer service?: The Customer Service Administrator,
Carole Hilton.

7. Do you have any job openings?: All questions concerning job openings should be referred to Human Resources. You can learn more about positions for which the Town is currently hiring by calling the job line at 978-318-3026 or visiting our Employment Opportunities page.

8. Who can I speak with regarding purchasing?: Rhonda Buscemi, Project and Procurement Coordinator at 978-318-3196 or rbuscemi@concordma.gov

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Concord Light - Electric Panel Usage Guidance for ETS Customers

If you currently use ETS (Electric Thermal Storage) heating, and plan to switch partially or fully to heat pump heating, you will want to choose among the following electric panel configuration/electric rate options:

If you wish to continue using ETS heating on the ETS rate, you must ensure that the breaker for your new heat pump system is not installed in the electric panel that feeds your ETS equipment.
If you plan to stop using ETS heating altogether, you may repurpose the electric panel feeding your ETS equipment to supply electricity to your heat pump system instead. However, you must notify CMLP's meter division supervisor, Ann Breitenwischer (abreitenwischer@concordma.gov) so that the ETS switch can be removed. You may request that the meter division assign the R-7 “Electric Resistance & Heat Pump Heating Systems/DHW” rate to the meter that formerly measured your ETS electricity usage and now will measure your heat pump electricity usage. This special winter rate is designed to prevent an unintended spike in electricity charges for electric heating customers as a result of CMLP’s tiered rate structure.
You may install the heat pump breaker in the ETS electric panel and continue using your ETS heating system as well, but not at the ETS rate. CMLP will remove the ETS switch, and change the rate on the meter measuring electricity use by that electric panel to the R-7 Electric Resistance & Heat Pump Heating Systems/DHW rate, which will be applied to both your ETS and heat pump usage.

You are not required to choose one of these options in order to be eligible for a rebate. The information above is provided so that you may make an informed choice among your electric panel configuration and electric rate options.

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Concord Light - Electric Rate for Heat Pump Users

CMLP offers the R-7 “Electric Resistance & Heat Pump Heating Systems/DHW” rate for heat pump users. This special winter rate is designed to prevent an unintended spike in electricity charges for electric heating customers as a result of CMLP’s tiered rate structure. This rate may benefit you if you already use more than 657 kilowatt-hours in some winter months, or if you expect to do so once your heat pump is installed.

However, in order to take advantage of this rate, you must request that a separate meter be installed by CMLP. This meter will record the electric usage of your heat pump. Electricity use recorded on this meter from October 1st through April 30th will be billed exclusively at the lowest (tier 1) rate of at $0.19120 per kWh. From May 1st through September 30th, the use through this meter will be billed under the regular R-1 Rate, which ranges from the tier 1 rate of $0.19120 to the tier 3 rate of $0.22719 per kWh, depending on how much electricity your household has used that month.

CMLP will supply and install the separate meter at no cost to you. However, you will need to pay an electrician to install a meter socket for the new meter. An additional electrical panel is typically needed as well. Costs for a meter socket/electrical panel can range from $1,000 to $4,000. The time it will take you to recoup the cost of the new meter socket/panel through electricity cost savings depends on several factors:

- the socket/panel installation cost;

- the extent to which your electric usage exceeds 657 kWh per month once your heat pump is installed and

- how long the tiered rate structure and the Electric Resistance & Heat Pump Heating Systems/DHW rate remain in effect. CMLP plans to upgrade all meters beginning in 2023. The CMLP Light Board intends to replace tiered rates with a time of use rate structure once these meters are installed. At that point, the Electric Resistance & Heat Pump Heating Systems / DHW rate may be discontinued. In that case, it is unlikely that you would recoup your investment in a new meter socket and electrical panel through electricity cost savings.

Please note also that customers who have a solar array usually expect that solar electricity will lower the portion of their electric bill attributable to the electricity needed to power their heat pump during the winter. However, if a heat pump is separately metered so that a customer can receive the Electric Resistance & Heat Pump Heating Systems/DHW rate for winter usage, CMLP is unable to offset the winter usage measured by the separate meter with solar electricity generated by the array. Therefore, having a solar array will not lower a customer’s winter bill for heat pump electricity usage if the Resistance & Heat Pump Heating Systems/DHW rate is in effect. However, during the summer, when the Resistance & Heat Pump Heating Systems/DHW rate does not apply, solar electricity will offset the portion of an electricity bill due to a heat pump being used for air conditioning, even if the heat pump is separately metered.

In addition, heat pump customers with solar would need to locate the second meter on the line (street) side of the existing house meter in order for the solar electricity powering the heat pump to be accounted for properly. This can require longer wire runs that increase the cost of the meter socket installation.

Please consider these factors when deciding whether to invest in a separate meter/electric panel. If you have further questions about the Electric Resistance & Heat Pump Heating Systems/DHW rate, please contact Laura Scott, Power Supply and Rates Administrator, at (978) 318-3102 or LScott@concordma.gov.

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Concord Light - Eligibility Criteria for All Heat Pump Projects

Air-Source Heat Pump Optional Pre-Approval Form

Applicable Building Stock

CMLP’s heat pump rebates are available for heat pumps installed in existing buildings, and/or newly constructed additions to existing buildings. They are not available for heat pumps installed before the date a Permanent Certificate of Occupancy was issued for a newly constructed home or before the date a building inspection approval was issued for a newly constructed outbuilding.

Equipment must be used to supplement or replace oil, propane, electric baseboard (resistance) or pre-existing heat pumps as the primary heating system. Households whose primary heating fuel is natural gas are not eligible for CMLP’s heat pump rebates, but may apply for similar rebates through Mass Save.

Home Energy Assessment Requirement

If a home was built before 2008, a no-cost home energy assessment within the last three years or scheduled within six months after project completion is required. Outbuildings listed in the “Outbuildings” section of the property record in the Town of Concord’s online assessment database are exempt from the home energy assessment requirement.

Completed Home Energy Assessment: If you believe you had an assessment in the last three years through CMLP, but do not know the date, contact Energy New England, CMLP’s assessment provider, at 1-888-772-4242 or hea@ene.org for assistance.

Scheduling a No-Cost Home Energy Assessment: Visit our Home Energy Assessments webpage for instructions on scheduling an assessment.

CMLP strongly recommends that priority weatherization recommendations from the home energy assessment be implemented before, or in coordination with, the installation of the heat pump. A tight, well-insulated home optimizes heat pump performance, and may allow for a smaller heat pump to be installed, saving you money upfront and on your monthly utility bills. CMLP’s weatherization rebates help you increase your home’s efficiency and prepare for a new heating system.

Optional Project Pre-Approval

Homeowners and contractors who wish to verify rebate eligibility prior to system installation may opt into submitting an optional rebate pre-approval form. CMLP strongly suggests taking advantage of this opportunity to verify a project's rebate eligibility, preferably before a contract is signed, and especially if the customer is expecting a whole home heat pump rebate. Contractors can submit the optional pre-approval form online with details on the proposed equipment at the links below for air-source or for ground-source heat pump projects. Abode Energy Management will review the project to verify whether it qualifies for CMLP's rebates, and whether a whole home or a partial home heat pump rebate applies. Both the customer and contractor will receive an email confirmation once pre-approved. If equipment changes from pre-approval to installation, Abode and CMLP cannot guarantee rebate eligibility. The optional pre-approval does not exempt the project from the required post-installation quality assurance review described in the following paragraph.

Ground-Source Heat Pump Optional Pre-Approval Form

Quality Assurance Review Requirement

Once installation is complete, contractors must submit an online post-installation quality assurance form to Abode Energy Management at the links below for air-source or for ground-source heat pump projects. The form requires photos of all exterior and interior units, outlines installation best practices and requests that the installer confirm that best practices were followed. Abode Energy Management will review the completed form, follow up with the contractor regarding any deficiencies, conduct an on-site inspection if necessary, and notify CMLP when the quality assurance process is complete. The contractor and customer will also receive an email confirmation once the installed heat pump project is reviewed and approved.

Air-Source Heat Pump Installation Quality Assurance (QA) Form

Ground-Source Heat Pump Installation Quality Assurance (QA) Form

Town Building Department Permit and Inspection Requirements

CMLP will verify that the project has passed the necessary inspections. Find out more details about permits and inspections in the Quality Assurance section on this page. The Building Department's contact information and hours are here.

Do-It-Yourself Heat Pump Installations

Do-it-yourself (DIY) heat pump installations are eligible for rebates under the following conditions:

-- A licensed electrician obtains an electrical permit and does the wiring. The installation must pass a Concord Building Department electrical inspection.

-- If the project involves sheet metal work beyond minor repairs, a tradesperson qualified to obtain a sheet metal permit must do so. The sheet metal work must pass a Concord Building Department inspection.

-- When applicable, refrigerant lines must be charged, sealed, and tested by a licensed professional to adhere to EPA regulations (some self-install systems are pre-charged and pre-sealed). If an existing HVAC system is being decommissioned, existing refrigerant must be properly recaptured.

-- The rebate cannot exceed the cost of the project, which is documented by invoices and/or receipts. Therefore DIY labor does not count towards the cost of the project.

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Concord Light - Eligibility Criteria for Partial Home Heat Pump Projects

In addition to the requirements for all heat pump projects:

- new heat pumps sized to meet less than 90% of the total home heating load at the outdoor design temperature, per ASHRAE 2017 Design Conditions, are eligible for partial home heat pump rebates if they are supplementing or replacing oil, propane, electric resistance, ETS or existing heat pumps, or if they are replacing natural gas as a secondary source of heating.

- integrated controls must be installed in homes with oil or propane backup to qualify for rebates on partial-home air-source or air-to-water heat pumps.

- Integrated controls are not required if the backup heating system is heat pumps, electric resistance or ETS.

- Integrated controls are not required if the heat pump meets 100% of the heating needs for a distinct zone in a home, meaning that there is no other heating equipment serving that zone with which to integrate the heat pump.

- Integrated controls are not required for partial-home ground-source heat pumps.

- Integrated controls are not required in condo units in residential 5+ unit complexes, including 1-4 unit buildings that are part of larger complexes, which are not eligible for whole-home rebates but are eligible for the partial-home rebate amounts, as long as the heat pumps are sized to meet 90% - 120% of the total home heating load at the outdoor design temperature, per ASHRAE 2017 Design Conditions throughout 100% of the conditioned space.

- integrated controls must be set at or below these maximum switchover temperatures:

Pre-Existing Heating Fuel	Maximum Switch-Over Temperature
Propane	≤ 15°F
Oil	≤ 30°F

- A heat pump sized for whole home AC, but inadequate for whole home heating is eligible for a partial-home heat pump rebate. Integrated controls are required for air-source or air-to-water heat pumps, and installers must design the system to be able to meet the home's heating needs at the defined maximum switch-over temperature above, so that the new heat pump system is heating-ready.

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Concord Light - Eligibility for Whole Home Heat Pump Projects

CMLP highly recommends submission of the Optional Pre-Approval Form to confirm whole home rebate eligibility before an installation contract is signed. See the "Eligibility Criteria for All Heat Pump Projects" section above for links to pre-approval forms for air-source heat pump projects and for ground-source heat pumps projects.

In addition to the requirements for all heat pump projects, the following are requirements for CMLP's whole home heat pump rebate:

- Heat pumps must be new and sized to be capable of being the sole source of heating in the home (i.e. sized to meet 90 - 120% of the total heating load at an 8°F outdoor design temperature, per ASHRAE 2017 Design Conditions, throughout 100% of the conditioned space. Each condenser must be able to heat its zone down to 8°F. Conditioned space is defined as the space designated as living area in the Assessor’s database.).

- Homes may maintain emergency heating capacity from a wood or pellet stove, an existing fossil fuel system or an electrical resistance heating strip installed in the heat pump. Homes may use supplemental heat from electric baseboard (resistance) units, electric thermal storage (ETS) or existing heat pumps, as long as the new heat pump is sized to meet 90% - 120% of the home's heat load.

- CMLP reserves the right to issue rebates for heat pumps sized to meet more than 120% of the total heating load, at its discretion.

- Project must either include the removal or disconnection of the pre-existing heating system, or the homeowner must not use the pre-existing heating system unless there is an emergency or unless the pre-existing heating system is the source of hot water for domestic uses. An emergency is defined as heat pump maintenance down-time or if the heat pump is not able to heat the home during an extreme weather event.

- A customer and their installer must sign the whole home heat pump verification form and submit it with the heat pump rebate application.

- The installer must submit a Manual J heat load calculation with the online post-installation quality assurance (QA) form to Abode Energy Management for heat pump projects. Click for the air-source heat pump QA form or for the ground-source heat pump QA form.

- Because the heat pump system for which the rebate is being sought must be sized to be capable of being the sole source of heat in the home:

- a customer installing more heat pumps to supplement existing heat pumps is eligible for a partial home heat pump rebate, not a whole home heat pump rebate, if the new heat pumps are sized to meet less than 90% of the heating load.

- a heat pump sized for whole home AC but inadequate for whole home heating is eligible for a partial home heat pump rebate but not for a whole home heat pump rebate.

- A customer installing a new heat pump system to replace existing heat pumps is eligible for a whole home heat pump rebate if the new heat pump system is sized to be capable of being the sole source of heating in the home, as defined above.

Whole Home Rebate Eligibility for Multi-Unit Properties

Multi-unit properties include:

residential condominium complexes
single family homes with informal apartments
2 or 3 family homes
Multiple houses on one parcel
Properties with outbuildings, where heat pump is to be installed in the outbuilding
Apartment buildings with 4 or more units
Transient or non-transient group quarters

The way in which CMLP applies its whole home heat pump rebate policy to different types of multi-unit properties is based upon:

Property type classification codes known as “Use Codes,” that are displayed in the “Land Use” section of each property record in the Concord Assessor’s database.
Electric service addresses in CMLP’s billing system.

Click here to see how CMLP’s whole home heat pump rebate policies apply to each of the multi-unit property types listed above.

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Concord Light - Hardware Questions

2. Do you sell LED bulbs at CMLP?

1. Do you recycle refrigerators?: No, Concord Light does not recycle refrigerators. However, Concord Public Works accepts them at 100 Keyes Road during their drop-off days which occur twice each year, typically in October and May.

You can call Concord Public Works at 978-318-3240 for more information about recycling.

No, we don’t sell LED bulbs at CMLP. You can purchase them at hardware, home outlet stores, and other retailers.

CMLP customers are eligible to get free LEDs installed during a home energy audit. Read more information about our free home energy audit program,

For residential customers, we will credit your account up to $3 (or price of bulb if less than $3) for each LED bulb you purchase, up to 50 bulbs per home per year ($150 maximum per year), when you forward us a completed rebate form, sales receipt, and a proof of purchase for each bulb.

For business customers, we will credit up to $3 (or price of bulb if less than $3), up to 60 bulbs per business per year ($180 maximum per year).

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Concord Light - Heat Pump Rebate Amounts and Equipment Eligibility Criteria

Pre-Existing Primary Fuel Type	Equipment Type	Rebate Type	Rebate Amount	Special Requirements	Equipment Eligibility Criteria
Oil, Propane, Electric Resistance, Heat Pumps, or ETS	Ground Source Heat Pumps (GSHPs)	Partial Home	$2,000 per ton* up to $15,000 per home per year		Must be on both ENERGY STAR and AHRI-Certified Lists
	Ground Source Heat Pumps (GSHPs)	Whole Home	$15,000 per home	See Note below**	Must be on both ENERGY STAR and AHRI-Certified Lists

	Air Source Heat Pumps (ASHPs)	Partial Home	$1,250 per ton* up to $10,000 per home per year	Integrated controls required if supplemental heating system uses oil or propane. Refer to Mass Save Integrated Controls Product List at MassSave.com/ICPQL	Mass Save Heat Pump Qualified Product List at MassSave.com/HPQPL
		Whole Home	$10,000 per home	See Note below**
		Outbuilding	$1,250 per ton* up to $2,500 per outbuilding per year

Oil, Propane, Heat Pumps, or ETS	Air to Water Heat Pumps (AWHPs)	Whole Home	$10,000 per home	See Note below**

* Tons are calculated based on AHRI cooling capacity divided by 12,000 BTUs.

**Heat pumps must be capable of being the sole source of heating for the residence. Whole-home heat pump verification form must be signed and submitted with rebate application.

Rebate Caps:

Rebate not to exceed project cost.

A customer is eligible for the following maximum rebate per service address per calendar year for equipment installed in that calendar year. A service address is the physical address at which electricity is provided.

- $10,000 in air source heat pump or air-to-water heat pump rebates or

- $15,000 in ground source heat pump rebates or

- $15,000 in rebates if a combination of air source and ground source heat pumps are installed

If a property is sold, the new account holder’s cap resets at $10,000 (ASHP or AWHP) or $15,000 (GSHP) per service address per calendar year, regardless of rebates awarded to previous account holders.

Rebate cannot be combined with a National Grid/Mass Save rebate for the same equipment.

Rebate Eligibility for Multi-Unit Properties

Multi-unit properties include:

residential condominium complexes
single family homes with informal apartments
2 or 3 family homes
Multiple houses on one parcel
Properties with outbuildings, where heat pump is to be installed in the outbuilding
Apartment buildings with 4 or more units
Transient or non-transient group quarters

The way in which CMLP applies its heat pump rebate policy to different types of multi-unit properties is based upon:

Property type classification codes known as “Use Codes,” that are displayed in the “Land Use” section of each property record in the Concord Assessor’s database.
Electric service addresses in CMLP’s billing system.

Click here to see how CMLP’s heat pump rebate policies apply to each of the multi-unit property types listed above.

Rebate Eligibility for New Construction

See the next section: "Eligibility Criteria for All Heat Pump Projects," for information on rebate eligibility for new construction.

Rebate Eligibility for Ground Source Heat Pumps that Share a Geothermal Well

A ground source heat pump sharing a geothermal well with another ground source heat pump serving a different building is not eligible for a rebate from CMLP.

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Concord Light - Home Equity Loans and Credit Lines

1. Click to View: Home improvements can be financed by leveraging the equity in your home. There are different ways of doing this. The Federal Trade Commission describes the pros and cons of loans and lines of credit in this article. It also explains how to watch for disreputable service.

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Concord Light - How to Apply

Air-Source Heat Pump Installation Quality Assurance (QA) Form

Preliminary Step 1: To be eligible for a rebate, heat pump projects require a quality assurance (QA) check by Abode Energy Management. After the installation is complete, your contractor must submit the online Installation Quality Assurance (QA) Form to Abode, found at the following links for air-source or ground-source heat pumps. The quality assurance check may include an on-site inspection, if necessary. Once the project has received its quality assurance approval, Abode will submit the QA documentation to CMLP on your behalf, and will send an email confirmation to you and your contractor.

Ground-Source Heat Pump Installation Quality Assurance (QA) Form

Preliminary Step 2: CMLP’s rebate application requires you to provide the date that the heat pump installation has passed a Town of Concord Building Department electrical inspection and, if applicable, a sheet meal inspection. Ensure that the following steps have been taken before you apply for a heat pump rebate.

- The project electrician must apply for a Town electrical permit before work begins, and schedule an electrical inspection after the work is done. The Town of Concord electrical inspector must have inspected and approved the heat pump installation.

- If the project requires sheet metal ducting work that goes beyond minor repairs, a sheet metal permit must be obtained for the project. Examples of projects that require a sheet metal permit include installation of new ducting or replacement, significant repairs or changes to existing ducting. The Town of Concord's inspector must have inspected and approved the sheet metal work.

Payment of rebates is contingent upon verification by CMLP that Town records show the appropriate inspection approvals for the project. Find out more about permits and inspections in the Quality Assurance section on this page. The Building Department's contact information and hours are here.

Rebate Application Step: Access the rebate application at the button below, and complete it with assistance from your installer or CMLP Energy Specialist Pamela Cady (pcady@concordma.gov or 978-318-3149). If you are working with a heating/cooling coach, they may be able to help you as well. Upload the following documents with the rebate application.

- invoice from a heat pump installer showing:

- installation address

- installer company name

- outdoor and indoor equipment model numbers

- integrated control model numbers, if applicable.

- Whole-home heat pump verification form signed by you and your installer, if the heat pump system is sized to be the sole source of heating in the residence and there are fewer than 5 living units on the property. Note that individual living units in residential 5+ unit complexes on common property, including 1-4 unit buildings that are part of larger complexes on common property, are not eligible for whole home rebates, but are eligible for partial home rebates. The whole-home heat pump verification form is not required for partial home rebate applications.

CMLP's 90-day rebate application window begins on the latest of the Concord Building Department's:

electrical inspection approval date or
sheet metal inspection approval date (applicable if the project requires sheet metal ducting work that goes beyond minor repairs)

Projects for which CMLP does not receive a rebate application within the 90-day window are not eligible for a rebate.

If an application received by CMLP is incomplete or has not met all of the rebate requirements (e.g. scheduled home energy assessment, approved quality assurance form, approved electrical inspection and (if needed) approved sheet metal inspection), CMLP will reach out once to the installer and to the customer by both phone and email. If outstanding issues are not resolved within 30 days of the communication, the project will no longer be eligible for a rebate. If a quality assurance form needs to be completed, it must be submitted to Abode Energy Management within 25 days of the communication, to ensure that Abode has time to review it and to notify CMLP before the 30 day deadline as to whether it is approved.

The Town of Concord assumes no liability for any equipment, installation or damages.

The Town may inspect equipment to verify the above information up to 1 year after receiving the rebate application.

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Concord Light - Learn More About Ground-Source Heat Pumps

1. What is a ground-source (aka geothermal or geoexchange) heat pump and how does it work?

Heat naturally moves from warmer places to cooler places. Heat pumps use electricity to move heat from cooler places to warmer places, making the cool space cooler and the warm space warmer. Your refrigerator is a heat pump, moving heat from inside the refrigerated cabinet into your kitchen. An air conditioner is a heat pump, moving heat from inside your home to the hot outside summer air.

Heat pumps are also used to heat homes and businesses. While air-source heat pumps extract heat from the outdoor air, a ground-source heat pump (GSHP) takes advantage of the fact that a few feet below the earth's surface the ground remains at a relatively constant temperature. Depending on latitude, ground temperatures range from 45°F to 75°F. Like a cave, this ground temperature is warmer than the air above it during the winter and cooler than the air in the summer. This leads to the exceptionally high efficiency of GSHPs.

GSHP systems consist of three parts: the ground-loop heat exchanger, the heat pump unit, and the air or water (hydronic) delivery system (ductwork or piping throughout a home or building). The ground-loop heat exchanger is a system of tubes called a loop, which is buried in the ground near the building. A fluid (usually a mixture of water and environmentally friendly antifreeze) circulates through the tubing to absorb or relinquish heat within the ground.

In the winter, the heat pump unit extracts heat from the heat exchanger and pumps it into the indoor air or hot water delivery system, moving heat from the ground to the building's interior. In the summer, the process is reversed, and the heat pump moves heat from the indoor air into the heat exchanger, effectively moving the heat from indoors into the ground.

2. What types of ground-source heat pumps and configurations are available?

There are different types of GSHPs, based on variations in the ground loop and indoor unit configuration.

Ground-loop heat exchanger. The ground loop is the heat exchange surface for your heat pump. A home will typically need several hundred to thousand feet of piping in the ground loop to provide enough heat in the coldest part of the year. Ground loops are divided into “closed” and “open” loops:

Closed- loop systems use a continuous loop of buried piping, typically made out of high density polyethylene. A closed-loop system will circulate a mixture of water and antifreeze that is not directly exposed to the environment. In New England, most closed-loop systems are installed in vertical configurations, in which the ground loop is run through multiple boreholes that are drilled several hundred feet deep (see below).

closedVerticalloop

Some closed-loop systems are installed in horizontal configurations, in which the ground loop is run through multiple trenches approximately 5 ft. deep and around 300-400 feet long (see below).

closedhorizontalloop

2. Open-loop systems can be used where there is a source of groundwater available on the property from a well. Instead of circulating an antifreeze mixture, an open-loop system pumps groundwater into the indoor unit for heat extraction before returning the water to the ground. Open-loop systems are typically cheaper to install and more efficient (due to the more consistent year-round temperature of groundwater), though they require a readily-available source of clean groundwater and may require additional permitting or environmental review.

openloop

The configuration of the indoor unit will also vary depending on whether you use ductwork (forced air) or a water (hydronic) distribution system:

A water-to-air system connects your indoor heat pump to a central air handler and uses your home’s existing ductwork to distribute heating and cooling throughout the home. Some modifications to your ductwork may be necessary to make it suitable for a ground-source heat pump.
A water-to-water system connects your heat pump to your existing hydronic distribution system to provide heating. One or more air handlers (and perhaps some ductwork) is necessary to provide air conditioning.

3. What are the benefits of using ground-source heat pumps?

There are numerous benefits to using GSHPs:

Highest energy savings potential. GSHPs are the most efficient heating and cooling system available - even more efficient than air-source heat pumps. If you heat with oil, propane, or electric-resistance heat, you could save hundreds to thousands of dollars per year on your heating bill by installing a ground-source heat pump. No need to pay thousands of dollars just to get a gas connection to your home: a cleaner, more efficient alternative is already available.
Greatly reduce your carbon footprint. As the most efficient clean heating & cooling technology available, GSHPs will greatly reduce your carbon footprint. Using solar PV or other renewable electricity sources can further offset emissions from the electricity powering your heat pump. If you’re looking for the most environmentally-friendly heating and cooling system, look no further.
A clean, whole-home solution. Ground-source systems can offer a clean whole-home heating and cooling solution without requiring backup heating. Eliminate fossil fuel combustion and associated risks from your home entirely. Ground-source can also heat 40-50% of your home’s domestic hot water at no additional operating cost with an add-on.
No exposed outdoor components. Unlike central air conditioners and air-source heat pumps, GSHPs have no visible outdoor components, for a more aesthetically pleasing appearance.
Remote monitoring. GSHPs often come with remote monitoring systems. These allow the installer to receive alerts, diagnose problems and verify performance, only needing to come out to your home when hands-on maintenance is required.

4. Are there drawbacks to ground-source heat pumps?

While GSHPs can be a great fit for many homes and businesses, there are some potential drawbacks:

High upfront costs. GSHPs are very expensive to install, with most residential systems in Concord costing at least $31,000 after incentives. It can be a number of years before energy savings pay back the difference compared to traditional fossil fuel or central AC systems.
Landscaping considerations. GSHP systems require drilling or excavation in your yard or lot. Vertical-loop systems require less disruption to your property, though there will still be disturbance associated with the drilling process and moving drilling equipment around. Ask installers about options for minimizing disruptions and restoring landscaping after installation.
Installation time. As system design and drilling/excavation is required, the ground-source installation process will typically take 2-3 months to complete from when you sign a contract. A GSHP system may not be well-suited for an emergency replacement.
Ductwork installation or modification may be required. GSHPs can offer both heating and cooling, but may require modifications to existing ductwork, which may be impractical in some situations. While GSHPs can work with hydronic (hot water) distribution systems, they are not compatible with steam heating systems. Ductwork and/or air-handling units are required for your ground-source system to provide air conditioning.

5. Is a ground-source heat pump right for me?

GSHP retrofits can work in most homes. If you answer “Yes” to any of the questions below, a ground-source heat pump may be a good fit for you:

Do you heat with oil, propane or electric resistance?
Do you want whole-home central air conditioning and heating in one system?
Are you concerned about the aesthetics of air-source heat pumps?
Do you want the most efficient, environmentally-friendly system available?
Is your boiler/furnace or central AC system 15+ years old?

6. Why are ground-source heat pumps considered to be a clean heating and cooling technology?: Ground-source heat pumps are considered to be clean heating and cooling systems because they do not create heat, but rather they move existing heat from the ground into your building. This process is powered by electricity, which one can purchase or generate from carbon-free sources like solar, wind, or hydro. Electricity supplied by the Concord Municipal Light Plant was 54% carbon-free in 2018. That percentage will be even higher in 2019!

7. Can ground-source heat pumps provide domestic hot water?: Yes. Ground-source systems can be installed with desuperheaters that can provide you with about half of a typical home’s annual hot-water needs. A ground-source heat pump operating in cooling mode will typically store unwanted heat in the ground. A desuperheater will use that waste heat to pre-heat your hot water before it enters your hot water tank. A desuperheater add-on will cost around $1,800 but will cost virtually nothing extra to operate.

8. How do the annual maintenance costs of ground-source heat pumps compare to other heating systems?: Ground-source systems require relatively little maintenance. The ground loop is designed to last for up to 50 years or more, and no other components are exposed to the elements. Periodic checkups and filter changes are the most common maintenance requirements. Some adjustments to the system’s performance can be done remotely if a monitoring system is installed, without your GSHP contractor needing to come out to your home or business.

9. How long do ground-source heat pumps last?: The ground loop piping is designed to last for up to 50 years or more. The indoor heat-pump unit has a life expectancy of around 20 years, similar to conventional heating and cooling systems. Some pumps, controls, or other components may require replacement sooner than the indoor unit.

10. How complicated is installing a ground-source heat pump and how much time will it take?

A ground-source installation will typically take 2-3 months to complete from when you sign a contract. This includes:

Rebate pre-approval (1-3 weeks). Your installer will submit your application to the Concord Municipal Light Plant (CMLP) for rebate pre-approval prior to commencing work.
Equipment ordering (1-2 weeks). Once the rebate is approved, your installer will order the equipment for your home.
Drilling/excavation, installation, and commissioning (4-5 weeks). Over this period of time, your installer will drill/excavate and install your system. After the installation is complete, the installer will commission your system and educate you on how to use your new ground-source system.
Inspections (~2 weeks). This will depend on when tradespeople schedule the inspections and when inspectors are available to come out to your home.

11. What if I don’t have a lot of yard space?: While horizontal ground-loop installations require more space, a vertical ground-loop system may require as little space as your driveway. A qualified installer will generally offer to assess your lot at no charge.

12. How much will a ground-source heat pump cost?: The cost of a GSHP system will range due to the customization needed for your home. For Concord homes, most ground-source systems installed have ranged from $31,000 to $36,000 after all rebates, state incentives and federal tax credits.

13. Are there any state or federal incentives available for GSHP installations?: See our Guide to Heat Pump Incentives for a complete list of state and federal incentives available for GSHP installations.

14. Are rebates available for ground-source heat pump installations?

The Concord Municipal Light Plant (CMLP) offers rebates of $625 per heating ton, up to $3,125, to its residential and small business customers in Concord when they install a GSHP that meets the program criteria. Residential GSHP installations in Concord are averaging 4 tons of heating capacity. Learn more here.

Note: CMLP customers are not eligible for Massachusetts Clean Energy Center or Mass Save rebates.

15. How can I find a GSHP installer?

The Massachusetts Clean Energy Center maintains a list of ground-source heat pump installers that participated in their former ground-source heat pump rebate program, which was available to electricity customers in communities served by Eversource and National Grid. CMLP customers are free to use installers that have participated in the MassCEC program.

The International Ground-Source Heat Pump Association and the New England Geothermal Professional Association maintain directories of GSHP professionals, including installers.

We suggest soliciting proposals from at least three ground-source heat-pump installers.

Keep in mind that for any type of home heating or cooling system to work well, it must be selected, sized, and installed properly. The low-cost installer may not be your best option.

16. What questions should I ask potential GSHP installers?

Consider asking the following questions:

Equipment

Will you determine my building’s heating and cooling design loads using ACCA Manual J for residential or Manual N for commercial, and size the equipment accordingly?

Qualifications and Experience

Can you provide documentation that you hold one of the following credentials?

International Ground-Source Heat Pump Association (IGSHPA) Accreditation;
Certification as a GeoExchange Designer (CGD) from IGSHPA; or
Professional Engineer (“PE”) License from the National Society of Professional Engineers

Can you provide references from previous customers with similar systems in my area?

Rebate

Are you familiar with the application process for CMLP’s ground-source heat pump rebate and are you willing to complete the process for me?

Installation Process

When would you be able to perform the installation and how long will it take to complete?
Will you hire subcontractors to complete portions of the project? If so, what firms and what will they do?
How much advance notice will we receive before contractors arrive to do work?
Will you provide training for me on how to properly operate and maintain the system?
What warranty do you provide for the systems you install?

17. Who can I contact if I have a question not answered in these FAQs?: Contact Jan Aceti, the Concord Municipal Light Plant’s Energy Conservation Coordinator, at jaceti@concordma.gov or 978-318-3151.

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Concord Light - Quality Assurance

Air-Source Heat Pump Installation Quality Assurance (QA) Form

All projects must go through a post-installation quality assurance process overseen by Abode Energy Management to qualify for a rebate. Once the installation is complete, your installer must submit Abode's Quality Assurance (QA) Form, found at the following links for air-source or ground-source heat pumps. The form requires photos of all exterior and interior units, outlines installation best practices and requests that the installer confirm that best practices were followed. Abode Energy Management will review the completed form, follow up with the installer regarding any deficiencies, conduct an on-site inspection if necessary, and notify CMLP when the quality assurance process is complete.

Ground-Source Heat Pump Installation Quality Assurance (QA) Form

Town of Concord Building Department Permits and Inspections

In addition, the project's electrician must obtain a Town electrical permit and schedule an electrical inspection. CMLP will not award rebates until projects have passed electrical inspection by Concord's Building Department. If sheet metal duct work beyond minor repairs is also part of your installation, your installer must also obtain a sheet metal permit. Contact information and hours for the Building Department are here.

Getting an Electrical Permit

The permit should be obtained before work begins. Concord has online permitting, so the electrician does not have to go into the Building Department office in person to obtain a permit. The electrician can upload their liability insurance certificate and license and can pay online.

Getting an Electrical Inspection

Electrical inspections are done on weekdays and can usually be completed within 5 to 7 days of the request. The homeowner cannot schedule the inspection. The electrician schedules it by calling the Electrical Inspector at 978-318-3235 between 7am and 9am Monday through Friday with the permit number and the desired inspection date and time. Messages left for the Electrical Inspector after 9am will be returned the next morning. An adult (who does not need to be the electrician – a homeowner, family member, or builder is fine) needs to be there to let the inspector into the house. The inspector knows what to look for once he is in the house and can phone the electrician if there is a question about the project while he’s on site.

The electrical inspector notifies CMLP of all approved electrical inspections on the next business day.

Sheet Metal Permits and Inspections

Sheet metal permits and inspections are required whenever duct work beyond minor repairs are part of an ASHP installation, such as installing new ducts or re-routing existing ducts. The process for getting permits follows the same process outlined above. The sheet metal contractor or the homeowner may call the Building Dept. to schedule sheet metal inspections at (978) 318-3280.

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Concord Light - Questions? Contact CMLP Staff

Contact Pamela Cady, CMLP’s Energy Specialist, at pcady@concordma.gov or 978-318-3149.

The heat pump project electrician must apply for a Town electrical permit and schedule an inspection. CMLP will not award rebates until projects have passed electrical inspection by Concord's Building Department. If sheet metal duct work beyond minor repairs is also part of your installation, your installer must also obtain a sheet metal permit and the sheet metal work must pass a Building Department inspection. Contact information and hours for the Building Department are here.

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Concord Light - Receiving Your Rebate

Rebates will not be issued until projects have passed the Concord Building Department's electrical inspection. If sheet metal duct work beyond minor repairs was also part of the project, it must also have passed a sheet metal inspection. Find out more details about permits and inspections in the Quality Assurance section on this page. Contact information and hours for the Building Department are here.

All rebates of $750 or less are issued as a credit on your electric bill.

Any customer in good standing may choose to receive a rebate over $750 as either a bill credit or a check from the Town. Indicate your preference on your rebate application. If a customer requesting a check has been in arrears frequently in the past two years, CMLP may apply all or part of the rebate as a bill credit rather than as a check.

A rebate check will arrive 4 to 6 weeks after rebate approval.

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Concord Light- Comm HP - How to Apply

Preliminary Step: Ensure that the heat pump installation has passed a Town of Concord Building Department electrical inspection and, if applicable, a sheet meal inspection in the rebate application. You will need to enter the inspection approval date(s) in the rebate application. Find out more about permits and inspections in the "Eligibility Criteria for Heat Pump Projects" section on this page. The Building Department's contact information and hours are here.

Rebate Application Step: Click the "Apply" button below for the rebate application, and complete it with assistance from your installer or from Jan Aceti, CMLP's Energy Efficiency and Electrification Coordinator (jaceti@concordma.gov or 978-318-3151). Upload the following documents with the rebate application.

- if heat pump was installed by an outside contractor, invoice from the heat pump installer showing:

- installation company/contractor information

- installation address

- equipment model numbers (including indoor model numbers, where appropriate)

- integrated control model numbers, if required.

- if installed by in-house tradespeople, receipt(s) for heat pump equipment and materials used in installation, showing;

- delivery address

- equipment model numbers (including indoor model numbers, where appropriate)

- integrated control model numbers, if required.

- energy model, Manual N or Manual J heat load report, if heat pump is designed to serve some or all of an existing building plus a newly constructed addition attached to the existing building.

- a copy of your W-9 form, if the rebate requested is $600 or more and in the form of a check.

CMLP's 90-day rebate application window begins on the latter of the Concord Building Department's:

electrical inspection approval date or
sheet metal inspection approval date (applicable if the project requires sheet metal ducting work that goes beyond minor repairs)

Projects for which CMLP does not receive a rebate application within the 90-day window are not eligible for a rebate.

If an application received by CMLP is incomplete or has not met all of the rebate requirements, CMLP will reach out once to the installer and to the customer by both phone and email. If outstanding issues are not resolved within 30 days of the communication, the project will no longer be eligible for a rebate.

The Town of Concord assumes no liability for any equipment, installation or damages.

The Town may inspect equipment to verify the above information up to 1 year after receiving the rebate application.

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Domestic Violence Services Network

1. What is domestic violence?: Domestic violence or family violence is the abuse of power or control. It is behavior used by one person to control another through force or threats. A batterer makes a choice to strike, hit, kick, punch or threaten the victim.

Domestic violence includes physical and sexual attacks and threats. These violent acts are criminal And batter can be prosecuted for committing them. The acts are a means of controlling the victim's thoughts, feelings and behavior. The threats and / or beatings generally happen more often with time, last long and cause greater physical injuries.

Emotional abuse and insulting words are almost always part of the abuse pattern, but are not considered criminal acts. The wounds from these injuries, however, may be more difficult to heal. Domestic violence is not caused by or provoked by the actions or in actions of the victim. Domestic violence is not directly caused by alcohol or drug abuse, depression, lack of money, lack of a job, mental illness or abuse as a child. However, existing problems often create additional stress in a relationship and may increase the risk of violence. Many abusers blame the victim or other things for their violent acts and do not take responsibility for the abusive behavior. There is never an excuse for violence.

2. What is the legal definition of abuse?: Chapter 209A, the Massachusetts Abuse Prevention Act, defines abuse as:
- Actual physical abuse, or
- An attempt to harm another, or
- Placing another in fear of serious physical harm, or
- Causing another to engage in sexual relations by force, threat of force or duress

3. What is a 209A Restraining Order?: An Abuse Prevention Order, called a "209A Order", or a "protective order", "or restraining order", is a civil court order intended to provide protection from physical or sexual harm caused by force or threat of harm from a family or household member.

You can obtain an order against:
- A spouse or former spouse
- A present or former household member
- A relative by blood or a present or former relative by marriage
- The parent of your minor child
- A person with whom you have or had a substantial dating relationship

4. Where can I get a 209A order?: A 209A Order can be obtained in any District Court, Superior Court, or Probate and Family Court in Massachusetts. An emergency 209A Order can be obtained through any police department after court hours, on weekends and holidays.

You do not need a lawyer to file for a 209A Order and there is no fee for filing.

5. How can I get an order in district court?: Should you decide to go to a District Court for a 209A Order, you may go to the District Court in the area where you live or, if you have fled to another area to avoid abuse, you may go to the District Court in the area where you now live. Go to the Clerk's Office in the court and ask for a "protective order" or a "209A Order". You will receive a packet of forms to complete as an application for a protective order.

In some courts, there may be a Court Advocate from a local battered women's service agency to help you with the form. A Victim/Witness Advocate from the District Attorney's Office is also usually available for assistance and to discuss the option of filing criminal charges against your abuser. Ask someone at the Clerk's Office to direct you to the District Attorney's Victim / Witness Office for help.

You do not have to file criminal charges in order to obtain a 209A Order. However, criminal charges can be helpful in holding a batterer responsible for criminal acts committed against you. If there is a criminal violation, the Court can also require a batterer to obtain counseling or other treatment.

6. What questions are asked on the form?: On the application or complaint forms for a 209A order, you need to make a sworn statement (affidavit) describing the facts of any recent or past incidents of abuse. It is important to provide as much information about the abuser as possible.

You must also disclose any other existing 209A Orders from any court or any Probate Court action you are involved in, including any divorce or child custody proceedings.

7. What relief can I ask for on the application?: You may request the judge to order that the abuser:
- Stop or refrain from abusing you
- Have no contact with you or a child in your custody
- Vacate or move out of the house or apartment where you live

You may also request the judge to order that you receive support and temporary custody of your children, if the abuser has a legal duty to support or shares custody. You may request payment for medical costs incurred due to injuries caused by the abuser and related loss of wages. You may ask that the abuser not contact you at work or at a relative's home, and that your new address be kept confidential from the abuser for your safety.

8. What about child custody and visitation?: A 209A Order from a District Court can provide you with temporary support and custody of your minor children. Only the Probate and Family Court, however, can decide child visitation rights.

A 209A Order from that court may be more helpful in dealing with abuse protection that also involves divorce, long term financial support, child custody and visitation issues.

You may want to speak with a private attorney for Probate Court or call one of the legal services or victim's services listed on this brochure for an attorney referral list. Pro bono (free) or reduced fee legal services may be available.

9. What happens after I have completed the 209A forms?: After you have completed the 209A complaint or application forms, return them to the Clerk's Office and ask when the judge will hear the applications for protective orders. The Clerk's Office will tell you the time and courtroom location for your hearing.

At your hearing, the judge will ask why you need a protective order and will review your complaint or application forms and affidavit. The judge will be deciding whether it appears there is a substantial likelihood of immediate danger of abuse. He or she will probably ask you some clarifying questions.

In some courts, a "209A Briefing Session" is held before the hearing and a Court Advocate or a District Attorney's Victim / Witness Advocate will explain the hearing process and be with you in the courtroom.

10. What will the judge do after speaking with you?: The judge may grant or deny the 209A Order after speaking with you. If the judge grants the Order, you will receive a Temporary Order for up to ten days. A court date will be scheduled within 10 court days for you to return to court for a Permanent Order, which lasts for a year and can be renewed. Keep your copy of the Order with you at all times. The judge will also order the abuser to surrender all guns and gun permits he or she possesses.

The police will deliver (serve) a copy of the Order to your abuser and will keep a copy on file at the police station. It is important to provide the abuser's home, work, or other likely addresses so that the police can serve the Order as quickly as possible and provide the required notice of the next court date.

A violation of certain terms of a 209A Order (orders to vacate the premises, refrain from abuse and have no contact with you) requires that the police arrest your abuser. A violation of a 209A Order, once the abuser has notice of the Order, is a criminal offense.

11. What is a ten day hearing?: The ten day hearing requires that you return to the court on the date given on the Order. If you do not return to court, the Order will not be in effect after that date.

The hearing offers the chance for both parties, you and the abuser, to come before the judge and offer information (evidence) as to why a permanent 209A Order, which lasts for one year, should or should not be granted. Bring any hospital records, photographs or police reports you may have for the judge to review. You may also bring a support person with you. The abuser may be present at the ten day hearing and may oppose the 209A Order.

If the abuser is not present and has been served with the Order, the judge can still grant the Order for one year period.

12. What happens at the end of a year or the end of the effective date?: If a 209A Order is issued by the judge for a year, you must return to the court for an extension of the Order at the end of that year or the Order will expire.

13. What should you do if you want to change the terms of the order?: Any changes in the Order before that date must be made with both you and the abuser appearing in the same court where the Order was first given.

A request to change or amend the Order can be made at the Clerk's Office, and a hearing will be arranged before a judge.

14. Can a minor obtain a 209A order?: A minor under 18 years old can obtain a 209A Order with some restrictions.

Generally, a parent or guardian needs to be present, but the judge can decide to issue a 209A Order without a parent present if the minor appears to be in danger. In some cases, the Department of Social Services may offer assistance in gaining help for a minor. Many high schools and colleges also offer support groups for students in violent relationships.

A parent may also obtain a protective order for his or her child.

15. What happens if the order is violated?: Once a 209A Order is issued, violation of certain terms of the Order is a criminal offense. Violations of orders to refrain from abuse, to have no contact, and to vacate a household, multiple family dwelling or workplace, can be prosecuted criminally under chapter 209A.

If the abuser violates the order, call the police immediately. Show the Order to the police and explain how it was violated (a punch, slap, threat; entering your house or apartment or refusing to vacate; or, any contact with you at home or your workplace, either in person, by telephone or mail). The police must arrest the abuser if they believe or can see that the terms of the Order were violated.

If you do not call the police, you may be able to file an application for a criminal complaint on your own at the Clerk's Office in the District Court. A Victim / Witness Advocate can assist you with that process.

If you put yourself in contact with the abuser, they are vulnerable to arrest. Therefore, if you want any terms of the order to no longer apply, you should return to court and ask that the order be modified or vacated.

16. What happens if an arrest is made?: If the abuser is arrested, seek assistance from the Victim / Witness Advocate in the District Attorney's Office the next morning after a nighttime arrest, or at any time during the day at the courthouse. A Victim / Witness Advocate will explain what the charges mean and what will happen next. The Advocate will also offer ongoing information, referral for services and cases updates throughout the time the case is in court.

17. What are some of the criminal charges that an abuser can be charged with?: In addition to the crime of violating a 209A Order, an abuser can be charged with a number of other crimes committed at or near the time of the violation.

18. What happens after an arrest?: Once a criminal complaint has been issued or an arrest made, the abuser will be charged with the crime or crimes at an arraignment proceeding in the District Court. A bail hearing will be held to determine whether the defendant / abuser will be released from custody, the court must make a reasonable effort to notify you of the release, even if you are not present in court.

19. What happens at the arraignment?: It is important to provide information to the Assistant District Attorney before the arraignment and bail hearing regarding the history of the abuse and a description of the most recent abuse, including any pictures or hospital records of injuries. You should also mention the location of any guns or other weapons that you believe the abuser has in his or her possession.

The Assistant District Attorney ill bring this information to the attention of the judge, along with your safety concerns and fears at this time. The judge may also consider whether the defendant / abuser should be jailed until trial; or, if the defendant / abuser is to be released, what the bail and conditions of bail will be.

The Assistant District Attorney represents the Commonwealth of Massachusetts in prosecuting the case, and works with the Victim / Witness Advocate to address your interests and assist you during trial.

20. What happens after the arraignment?: Interviews will be held with you before the trial, to gather information and evidence for prosecution. Every effort will be made to consider your needs and safety in going forward with the case. The safety of your children will also be priority.

Prosecution may provide the means to gain batterers intervention services for the defendant / abuser as part of a sentence recommendation. Very few batterers seek or stay with these services on their own, without court orders and probation supervision.

An Assistant District will speak with you about different sentences that can be imposed if the defendant / abuser is found guilty by a judge or jury or pleads guilty. The sentence asked for may include drug or alcohol counseling, required attendance at a batterers intervention program, supervised probation and / or jail time.

21. What is a certified batterers intervention program?: Certified batterers intervention programs provide services in very strict group settings to try to help batterers learn to accept responsibility for their violence, as well as understand and change their controlling and abusive behavior.

The groups are led by certified batterers intervention counselors trained in dealing with domestic violence offenders. The programs work with the courts and victim services to help make sure that partners of batterers remain safe. The programs may involve weekly sessions of 1 to 2 hours in length.

The batterer must participate in the program for a minimum of 80 hours. Group leaders feel your safety is a priority concern and will keep ongoing contact with you.

22. Will the intervention stop the abuse?: There are no guarantees that the violence will stop because the abuser attends a certified batterers intervention program. Many abusers drop out of programs or do not comply with the requirements, or only reduce their abuse temporarily. If the judge requires attendance as part of a sentence, dropping out may mean the defendant / abuser may have to serve jail time.

The abuser must want to change the abusive behavior and work hard at making those changes. Promises to change, flowers and apologies are not enough. You deserve to be safe and free from abuse.

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Engineering

1. Where is your office and what are your hours?: Monday - Friday
8 a.m. - 4:30 p.m.
133 Keyes Road
2nd floor
Concord, MA 01742

2. What information do you have?: We have all types of maps, plans and reports. Most relate to roadways or other public works projects. The originals for the Assessors maps are updated and stored here.

3. Can I get a map of my property?: We may have your plan on file, particularly if it has been filed at the Registry of Deeds. It may or may not show your house or other features. Contact the Building Department at 978-318-3280 as they are also an excellent source for these maps.

4. How do you decide to pave a road?: A comprehensive database is connected to a detailed pavement management system. The overall condition of any street is calculated and ranked in comparison with all other streets in Town. Based upon the potential benefit gained from repairs and the available funding, a repair program is scheduled each year. Minor repairs such as potholes, and more are handled through the Highway Division, contact the Highway Division at 978-318-3220.

5. Where does my property end?: While many people assume that they own up to the pavement edge, the Town owns a strip of land called a Right of Way within which the roadway lies. The actual boundary offset varies from street to street.

6. Can I plant flowers or put up a fence near the roadway?: Any work within the public Right of Way is regulated by Public Works and must be permitted through the Engineering Division.

7. Can I get a lower speed limit on my street?: In order for a speed limit to be changed, a speed study must be performed. Speed studies take into account geometry of the roadway, physical characteristics of the area, and the speed of which the majority of the vehicles currently travel. In many cases, a study concludes that the speed limit should be raised.

8. Can I get stop signs erected to slow traffic?: Certain conditions must be met in order for a Stop sign to be erected. These conditions, or warrants, are set forth in the Manual for Uniform Traffic Control Devices (MUTCD). The MUTCD is a national code for traffic signage/regulation. Slowing or discouraging traffic is not a warrant for posting stop signs.

9. Can I get a different house number?: House numbers are based upon the location of a structure in relation to the stationing (measurement) of a given street's center line. The house number corresponds to the approximate distance from the start of the street and aids emergency respondents in determining location under any circumstances.

The odd/even designation denotes left-side/right-side respectively from start of street. Further information can be obtained by contacting the Building Department at 978-318-3280.

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Fire Department

1. Why do you send a fire engine when I called for an ambulance?: All Concord Fire Department members are trained Emergency Medical Technicians (EMT). During a medical emergency minutes, in fact seconds, count! The response of the closest fire engine to your emergency brings trained Firefighter/EMTs to your home or office within minutes.

Emergency life saving equipment such as oxygen, semi-automatic defibrillator and other medical equipment are carried on the fire engine for use by these trained firefighters. Additional staff on a fire engine also provide supervision and it is necessary to have additional trained personnel to assist in moving stretchers through buildings, carrying patients down stairways or when slippery conditions are encountered; this helps to reduce back injuries to personnel handling unwieldy stretchers and heavy patients.

It is also necessary to have more than two people perform certain treatments such as cardiopulmonary resuscitation while moving a patient. At traffic accidents, the fire engine personnel extricating the person from the wreckage and keep the area safe if there are fuel spills, fire or other hazards present.

2. I'm selling or refinancing my house; how do I have my smoke and carbon monoxide detectors inspected?: Call the fire prevention office at 978-318-3451 for more information on smoke and carbon monoxide detector inspections, or visit our Smoke and Carbon Monoxide Inspection Page.

3. Where do my smoke and carbon monoxide detectors need to be installed?: We have provided a useful Guide (PDF).

4. Why is the Maltese Cross the symbol for the fire service?: The insignia of the fire service is the Cross Pattee-Nowy, otherwise known as the Maltese Cross. The cross represents the fire service ideals of saving lives and extinguishing fires. The fire service borrows the emblem of the cross from the Knights of St. John of Jerusalem (Knights Hospitallers), a charitable, non-military, organization that existed during the 11th and 12th centuries that helped the sick and poor in setting up hospices and hospitals. Later, they assisted the Knights of the Crusades through their goodwill and also through military assistance in an effort to the Island of Malta, the island for which the Maltese Cross was named.

The need for an identifiable emblem for the knights had become crucial. Due to the extensive armor which covered their entire bodies and faces, the knights were unable to distinguish friend from foe in battle. They chose the cross of Calvary as their symbol, since they fought their battles as a holy cause. The cross was later called the "Maltese Cross" and represented the principles of charity, loyalty, chivalry, gallantry, generosity to friend and foe, protection of the weak and dexterity in service.

During the Crusades, many knights became fire fighters out of necessity. Their enemies had resorted to throwing glass bombs containing naptha and sailing their war vessels containing naptha, rosin, sulfur, and flaming oil into the vessels of the knights. Many knights were called to perform heroic deeds by rescuing fellow knights and extinguishing fires. In acknowledgement of these feats, the cross worn by these knights was decorated and inscribed. This was considered a most honorable acclaim.

5. Why are Dalmatians considered firehouse dogs?: Dalmatians have shared the barns and the hunt courses with horses for centuries. When fire-apparatus was horse-drawn, nearly every firehouse had its resident Dalmatian to help direct the horses, keep the horses company and guard the firehouse. The horses are gone from fire stations today, but the Dalmatians aren't! Firehouse dogs were nearly always called "Sparky" so Sparky was the obvious name for National Fire Protection Association's (NFPA) fire prevention symbol.

For more information on Sparky, the NFPA's fire prevention symbol, visit Sparky the Fire Dog's website.

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Food Program - Commercial Food License

1. Is a culinary incubator right for you?: Culinary incubators work great for some food businesses and not for others. The types of businesses that can most benefit from culinary incubators are those that are small enough that they do not need, nor could they afford a full-time space. They are perfect for start-ups that do not have the capital to invest in building their own kitchen. They allow on-going small food businesses to survive without the enormous overhead of managing and maintaining a licensed commercial kitchen.

Culinary Incubators are perfect during tougher economic times, as they allow businesses to cut back on hours of kitchen use, but still stay in businesses with reduced costs to meet reduced demand.

2. Is a Health Department License necessary?: Preparing your product in a licensed kitchen is imperative if you want to legally sell your products.

3. What does HACCP - compliant mean?: HACCP stands for Hazard Analysis and Critical Control Points and is an internationally adopted systematic approach to preventing food-born illness. In the food industry this system has been designed for and applies to chefs, cooks, equipment, processing, packaging and transportation of food.

4. How do HACCP rules affect me?: In order for you to become fluent in the sanitary handling of the food products you cook most Health Departments require you to become familiar with effective approaches to food safety. There are short courses available throughout the country as well as online. You will then take an exam which should lead to a Food Handler’s Certificate. Increasingly, in most states the Health Department requires someone who is a Certified Food Handler to be on premise in your commercial kitchen whenever you are cooking.

5. Is there a difference between wholesale and retail food processing and can this affect the kitchen I use?: Though the actual cooking process may be the same, where and how you sell your product may affect the type of license you work under. Some Health Departments differentiate between the 2 types of licenses and maintain that you need wholesale versus retail or visa versa. Other departments let the line blur, or do not enforce this differentiation in licenses. You should check this out when you are looking for a culinary incubator, make sure that they carry the correct Health Department Licenses for your own particular needs, and if you do both wholesales and retail that it is allowed in that particular facility.

6. Could I use a church kitchen instead of a culinary incubator?: The idea of renting one of the nice large kitchens that exist in many churches and synagogues and even schools, sounds at first like a perfect place for you to cook. However, upon second thought it is not. The problems are 2-fold.

First, these facilities are not usually licensed, thereby they do not receive regular health department inspections, and may not meet the department’s specifications for commercial food production. Second, and equally important, is that these are non-profit organizations and therefore cannot legally rent out kitchen space for a for-profit business.

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Food Program - Risk Based Inspection Program

1. How will Risk Based Inspections change the inspection process in my facility?: Conducting a risk-based inspection requires an inspector to focus on evaluating the degree of active control that an operator has over risk factors. In order to properly assess active managerial control, the inspector will need to spend the majority of their time observing the practices and procedures that are likely to lead to out-of-control risk factors and asking food workers questions to assess a process.

2. What can I do as a food establishment to ensure I’m in compliance with the risk factors?: - Keep an open dialogue with your inspector and ask questions.
- Get into the habit of continually monitoring all critical risk factors and take corrective action when needed.
- Identify your high-risk foods and their preparation processes. Ensure processes are in place to prevent cross contamination. Take food temperatures to insure food product temperatures are maintained during production.
- Stress and practice hand washing for all employees when changing activities.
- Make certain that employees with symptoms such as diarrhea, fever and vomiting are restricted from food handling.

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Highway Operations

1. How do I report a pothole?: Call the Highway Division at 978-318-3220 or contact us by email.

2. What are your hours?: The Highway crew works from 7 a.m. to 3:30 p.m. After hour calls are forwarded to the Police Department who can contact the Highway crew in emergency situations.

3. What work do you do on private streets?: The Town is not authorized to do any maintenance on private roads. However, we do plow snow on some private roads as authorized by the Board of Selectmen.

4. I would like to install a granite post for the mailbox in front of my property, is there any problem with that?: The type and location of mailboxes deserve attention. Stone posts can cause serious damage for pedestrians, bicyclists and motorists if they are inadvertently struck. Mailboxes can also be damaged if hit by a vehicle or snow and ice plowed from streets and sidewalks.

It is the Town's policy to replace mailboxes with standard aluminum boxes with wood posts. Please call the Engineering Division at 978-318-3210 if you have any questions about the type or placement of mailboxes.

5. Will the town remove snow from in front of my driveway?: Due to limited resources and the importance of opening all streets as soon as possible, the Town cannot take the time to remove snow from in front of individual driveways.

6. What can I do if my street floods during a heavy rain?: Most flooding situations are caused by leaves covering the grates on the drain systems catch basins. You can best help out by removing the leaves that block them. If that doesn't work or if there is too much water over them the highway crew can check for blockages in the drain line.

7. When is the landfill open and what do you accept there?: The landfill is open on Saturdays from 9 a.m. to 3 p.m. from April 1 through mid-December (weather permitting), and the first 2 Fridays and Saturdays in January for Christmas Tree collection. You may bring yard-waste. There is a $5 fee for brush (checks only please). We also have a paint recycling center where you may bring or take usable latex or oil-based paints.

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Homepage FAQs

1. Where are the Town Offices?

The Town has many office locations depending on the Department and/or Division you are looking for. Assessor-

24 Court Lane (978)318-3070

Beede Swim & Fitness Center- 498 Walden St. (978) 287-1000

Building & Inspections- 141 Keyes Road (978)318-3280

Council On Aging- 1276 Main Street (978)318-3020

Community Services- 55 Church Street (978)318-3034

Finance- 22 Monument Sq (978)318-3090

Fire Department- 209 Walden Street (978)318-3488

Health Department- 141 Keyes Road (978)318-3275

Housing Development Corporation- 37 Knox Trail (978)318-3299

Human Resources- 22 Monument Sq (978)318-3025

Information Technology- 1175 Elm Street (978)318-3171

Library 129 Main Street- (978)318-3301

Light Plant 1175 Elm Street- (978)318-3101

Natural Resources- 141 Keyes Road (978)318-3285

Planning- 141 Keyes Road (978)318-3290

Police- 219 Walden Street (978) 318-3400

Public Works- 133 Keyes Road (978)318-3206

Recreation- 90 Stow Street (978)369-6460

Town Clerk- 22 Monument Sq (978)318-3080

Town Manager- 22 Monument Sq (978)318-3000

Treasurer/Collector- 22 Monument Sq (978)318-3050

Veteran Services- 55 Church Street (978)318-3038

2. How do I register to vote?: You may register to vote online at your convenience or at the Town Clerk's office any time they are open. Please note that certain deadlines regarding voter eligibility may apply. You may also register to vote via mail by completing the attached form and mailing it to the Town Clerk's Office at PO Box 535 Concord, MA 01742 Mail-In Voter Registration Form
Mail-In Voter Registration Form

3. How may I reach the Select Board?

You may write to them:
Select Board
22 Monument Square
PO Box 535
Concord, MA 01742

You may also contact the office directly at 978-318-3000.

Each of the Select Board meetings includes an agenda item entitled “Public Comments.” During this time, any resident of Town may come forward to discuss a concern or problem with the Board which they feel is important or may require their assistance.

4. Where do I find information about Town Meeting?: Town Meeting documents and items are updated as information becomes available. Town Meeting Information

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Hugh Cargill Trust

1. What is the Hugh Cargill Trust?: The Hugh Cargill Trust was established over 200 years ago by Concordian Hugh Cargill. The trust’s purpose is to provide short-term, emergency assistance to residents of the Town in times of financial need. The Hugh Cargill Trust Committee acts on behalf of the Board of Selectmen in receiving and reviewing requests for assistance and in distributing funds in accordance with the provisions of the Trust. Concord residents may request aid by leaving a phone message at the Town House, call 978-318-3100, extension 2030. Calls are returned within 24 hours. All requests are kept confidential.

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Interactive Mapping Tool

1. What do all these mapping acronyms and terms mean?: Learn about the acronyms and terms through our informational brochure (PDF).

2. What data was used in determining the FEMA FIRM maps?: For many flooding sources throughout the Concord River Watershed, the Special Flood Hazard Areas (SFHAs) and Base Flood Elevations (BFEs) were produced using new hydrologic and hydraulic analyses as well as 2-foot topographic data obtained through Light Detection and Ranging (LiDAR). In areas where there were no new studies or information, the current effective digital SFHA was incorporated into the new base map.

3. What does this mean for property owners?: The hard copy maps are also available in the Planning or Natural Resources Division offices at
141 Keyes Road
Concord, MA 01742

The office hours are 8:30 a.m. to 4:30 p.m. Monday through Friday, and staff will be available to help you interpret the maps as needed. Impacts to property owners will vary. The best way to determine whether your property and/or structure is in a SFHA, and if there has been a change to the SFHA or BFE in your area, is to consult the Town of Concord's Interactive Mapping Program.

4. What if I disagree with the maps?: FEMA applies rigorous standards to develop Flood Insurance Rate Maps (FIRMs) and uses the most accurate hazard information available. However, limitations in the scale or topographic detail of the source maps used to prepare a FIRM may cause small elevated areas to be included in a Special Flood Hazard Area (SFHA). SFHAs are high-risk areas subject to inundation by the base (1-percent-annual-chance) flood. They are also known as 1-percent-annual-chance floodplains, base floodplains, or 100-year floodplains.

To change the flood hazard designation for properties in these areas, FEMA has established the Letter Of Map Amendment (LOMA) process for properties on naturally high ground and the Letter Of Map Revision-Fill (LOMR-F) process for properties elevated by the placement of fill. LOMAs and LOMR-Fs are letter determinations that officially amend an effective FIRM. They can establish that a property is not in an SFHA and, by doing so, remove the Federal flood insurance requirement. For more information, please see the LOMA and LOMR-F Fact Sheet (PDF).

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Invasive Species

1. What is an invasive species?: An invasive species is an organism, usually non-native, that threatens the biodiversity of an ecosystem. In other words, an invasive is a species that has the ability to take over an area and decrease the variety of other species. Invasive species can be animals, plants, or fungi but this site will focus only on the invasive plants in Concord. Invasives can cause more than problems with biodiversity. Many invasives change the quality of the soil, can be harmful for native animals, and even interfere with public works.

2. What problems do invasive species pose?: Not all non-native plants are harmful. About one third of the vascular plant taxa in Massachusetts are non-native, but only about 7% of these plants are considered invasive. The 22 species listed on this site are those of highest priority due to their frequency in Concord, aggressive nature, and other factors. There are, however, more problematic plants in the bay-area then listed on this site. In an effort to decrease the spread and possible introduction of invasive plants, Massachusetts passed the Prohibited Plants List. Effective since 2009, it is a ban on the trading, selling, and distribution of certain invasive plants. For more information on the law and plants view the links page.

3. What are the advantages of native species?: Native species, that have existed in this area for thousands of years have many benefits compared to invasives. Native species have co-evolved with natural predators and other checks that keep them from spreading out of control. They have also formed many symbiotic relationships with local species that are beneficial for both parties. In short, they help to maintain the ecosystems they are a part of and keep Concord's wildlife healthy, diverse, and thriving.

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Marriage Licenses - General

1. Where are you located?: The Concord Town House is located in:
22 Monument Square (Concord Center)
Corner of Route 62 and Monument Square
Concord, MA 01742

The Town Clerk’s Office is on the first floor. On-street parking is available.

2. Do I have to apply where I live?: If the marriage is to take place in Massachusetts, you may apply for your license at any City or Town Clerk's Office in Massachusetts regardless of where you live. Fees and hours vary from office to office.

If your marriage is going to take place outside of Massachusetts, you must contact the local officials in the jurisdiction where the marriage will take place. Marriage laws vary from state to state. Information on offices in other cities and towns can be obtained from the Commonwealth Communities page on the State of Massachusetts website.

3. Is a blood test required before a license can be issued?: On October 29, 2004, the Governor signed a law eliminating the premarital medical certificate requirement in Massachusetts. This law went into effect on January 28, 2005.

4. What is the fee for obtaining a marriage license in Concord?: The fee is $50. This fee includes the license and 1 certified copy of the marriage certificate after the wedding.

5. How do I find a Justice of the Peace?: View a list of Concord Justices of the Peace.

6. Can a friend be authorized to perform my marriage ceremony?: The Governor's Office may issue a certificate authorizing a citizen to solemnize a specified marriage on a specified day. For information and an application, visit the State's website.

7. Is Massachusetts residency required to obtain a marriage license in Massachusetts?: Residence is not a requirement for marriage in Massachusetts.

8. Are same-sex couples who reside outside of Massachusetts allowed to be married in Massachusetts?: Yes. As of July 31, 2008, the former requirement that same-sex couples either reside in Massachusetts, or intend to move to Massachusetts, is no longer valid.

9. What if one or both of us has been divorced?: You are not required to present a divorce certificate when filing intentions to marry. However, it is extremely important that an individual who has been divorced be certain that his/her divorce is absolute. In Massachusetts, a divorce does not become absolute until 90 days after the divorce has been granted, regardless of the grounds for divorce.

10. Are witnesses required to be present at the ceremony?: Massachusetts statute does not require that witnesses be present at your ceremony. The officiant serves as the witness.

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Marriage Licenses - Scheduling

1. When are you open?: Summer Hours
July and August
- Monday through Thursday
- 8:30 a.m. to 5 p.m.
- Friday
- 8:30 a.m. to Noon

September through June Hours
- Monday through Friday
- 8:30 a.m. to 4:30 p.m.

Closed Saturdays and Sundays

2. What if I have further questions?: You may contact the Town Clerk’s Office by telephone during office hours at 978-318-3080. Our mailing address is
Town Clerk
P.O. Box 535
Concord, MA 01742

You can also contact us via email at townclerk@concordma.gov.

3. When should we apply?: The marriage license is valid for 60 days from the day you apply (after the 3-day waiting period.) Apply for your license no sooner than 60 days before your planned wedding date.

4. Do I need an appointment to apply for a marriage license?: Due to the COVID-19 Pandemic, an appointment is necessary at this time. Please call or email the Town Clerk’s Office to schedule an appointment. A couple must appear at the Town Clerk’s Office together, in person, to file a "Notice of Intention to Marry." Please allow approximately 15 minutes for completion of your application. This can be done any time during regular office hours, please note that Town Offices are currently closed to the Public and an appointment is necessary.
our regular office hours.

5. Is there a waiting period from the date of application to the date the license is issued?: Yes, there is a 3-day waiting period. Your license will be available on the third calendar day after the day that you apply. For example, if you apply on a Friday, your license can be issued on or after Monday. Please note that licenses are not issued on Saturday or Sunday (when we are closed) unless special arrangements are made with the Town Clerk.

6. Is a waiver of the 3-day waiting period available?: If there is reason to dispense with the 3 day waiting period, a couple may apply to the judge of a Massachusetts Probate or District Court to have the license issued without delay. Applicants can proceed to the courthouse after filing the "Notice of Intention to Marry" with the Town Clerk.

The Concord District Court is located on:
Walden Street (Route 126)
Concord, MA 01742

They can be reached at 978-369-0500. Courthouse hours are 8:30 a.m. to 4:30 p.m., Monday through Friday. The fee for the waiver at District Courts in Massachusetts is currently $195, payable by either cash or check. The Courthouse staff recommends that applicants for waivers arrive at the Courthouse no later than 3 p.m. to assure ample time for consideration of the waiver prior to closing time.

The Middlesex County Probate Court is located at:
208 Cambridge Street
Cambridge, MA 02141

They can be reached at 617-768-5800. Courthouse hours are 8 a.m. to 4:30 p.m., Monday Through Friday. The fee for the waiver at Probate Courts in Massachusetts is currently $85.

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Open Burning

1. Is brush burning allowed in The Town of Concord?: Open burning is strictly controlled according to state law. Open burning season starts on January 15 and ends on May 1. Burn permits are available beginning the first week in January on the Fire Departments website. On the day when you wish to burn, you must call the Concord Fire Department between 9 a.m. and noon to obtain permission to burn for the day. Permits are issued 7 days a week, when atmospheric and wind conditions allow. Burning is allowed only between the hours of 10 a.m. and 4 p.m. All material must be completely extinguished by 4 p.m.

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Park & Tree Operations

1. Does the town take down trees from private residences?: We are responsible for the care and maintenance, including removal, of all trees that are in the public way. The Right of Way varies according to the street - please contact Concord Public Works if you have any questions at 978-318-3220.

2. Who should I contact if I would like to have a public shade tree planted?: Any Town of Concord homeowner that would like a public shade tree planted should contact Concord Public Works Highway & Grounds Division at 978-318-3220, to have their name placed on a list. As long as a good location exists and funds are available a tree can be planted. The vast majority of our trees are planted in the springtime.

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Protecting Electronic Public Records

1. How does the Town protects its electronic public records?: For e-mail and e-mail attachments, the Town has installed (and has been using continuously since early 2007) an e-mail archival system named “Compliance Vault”, provided by Intradyne, Incorporated. For e-mail generated prior to implementation of the Compliance Vault system, and for all documents generated in electronic form, the Town mandates that the keepers of such records properly store and back up their files on the appropriate, supplied Town property, including “local” hard drives in various office locations and on back-up servers at off-site locations. Information on this product is available at Intradyne's website.

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Select Board & Town Manager's Office

1. How do I obtain a liquor license in Town of Concord?: Ask Andrew!

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SmartHub

2. What is the difference between the Mobile App and the Web Version of SmartHub?

1. When will SmartHub be available?: Starting Monday May 13, 2019.

Our Mobile Apps are native Applications that can be downloaded and installed on your compatible mobile phone or tablet device. The Web version is internet accessible from any web-enabled device. Both the App and the Web version give you secure access to maintain your account information, view your bills, see payment history, make payments on one or more accounts, set up recurring payments and report outages. They also allow you to monitor and manage your usage by use of graphics and usage markers. The App allows you to find and get directions to office locations, payment drop boxes, and payment kiosks using the map feature on your device.

The Web version allows you to register your accounts to receive notifications for account milestones, such as an approaching or a missed due date. The Web has a Profile page available for you to maintain your personal information, password, security pass phrase and stored payment methods.

3. How current is the account information I see in the App or on the Web?: The information you see in the App and on the Web is shown in real-time, so it's always accurate. However, if you keep your App or the Web version open for an extended period of time, you should refresh the page by selecting a new option in order to ensure the information is still current.

4. How do I sign up for SmartHub Web?

Using your browser, enter the URL: SmartHub Web: https://concord.smarthub.coop

Click the First Time User? Sign up to access our Self Service site link. You will be able to log in using your existing account number to register for SmartHub. The system will then provide you with the new account number once you have created a SmartHub Account.

5. How do i get the App for my phone or tablet & do I have to buy the App?

Simply look for our name in the Apple Store^® or in the Android^® Market.

Search: SmartHub (not case sensitive, but must be all one word). If duplicates appear, the correct App is provided by our partner, National Information Solutions Cooperative.

No. Our App is free to download and install.

6. Is my phone or tablet supported?

Our Apps are supported on the following platforms:

IOS 3.1 and above (iPhone and/or iPad)
Android 2.1 and above (Smartphone or tablets)

7. Is the App secure?: Yes! All critical information is encrypted in every transaction run and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for Apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

8. I have five accounts. Can I see them all in the App and on the Web?: Yes. The Web home page shows all of your accounts with the amounts due and hyperlinks to other detailed information. On the App, tap the Bill and Pay icon. The total due of all accounts shows and below it you can select different information by account, such as partial payment option, billing history and payment history.

9. What payment types are accepted in SmartHub?

You can set up one-time or recurring bank draft payments through the SmartHub account.

Credit card payments are not accepted at this time within SmartHub.

However, credit card payments are accepted through our SmartHub PayNow secure payment web portal: https://concord.smarthub.coop/PayNow.html. This is a separate site from SmartHub that is strictly for paying your bill. There is no billing or payment history on this site, and you don't even need to register for a SmartHub account. You will need your current account number, and there is a $3.95 fee associated with this transaction applied to your credit card.

eCheck payments are not accepted at this time within Smart Hub.

However, eCheck payments are accepted through our SmartHub PayNow secure payment web portal: https://concord.smarthub.coop/PayNow.html. This is a separate site from SmartHub that is strictly for paying your bill. There is no billing or payment history on this site, and you don't even need to register for a SmartHub account. You will need your current account number, and there is a $3.95 fee associated with this transaction applied to the bank charge.

10. Can I make a payment on multiple accounts?

Web: Yes. You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payments button. It will allow you to check the accounts to be paid and change the amount for each account by clicking on Other Amount. After entering the amounts to be paid, click the Pay Now button.

App: Tap the Bill & Pay gadget. If paying the total amount due, tap the Pay button. If paying a partial payment, tap the Pay Partial Amount, tap on the account and adjust the Pay Amount.

11. What do the color codes represent on the mobile application My Usage screen?: The colors represent a visual indication of your usage. Red indicates the highest usage for the range of days displayed, brown is the second highest, etc. Green indicates average usage.

12. In SmartHub web, my tab buttons are not highlighted to indicate what screen I am on and the Utility logo is centered on the page. Why is it displaying this way?: Even though you may be running Internet Explorer 8 or later, some of your websites could be displayed in version 7 compatibility mode. To check this, open Internet Explorer, select Page and click Compatibility View Settings. Any websites that are listed will display in version 7 compatibility mode. Remove the SmartHub web site from this list.

13. How do I sign up for notifications? What if I want to receive notifications for multiple accounts?: You must log into the SmartHub Web and click on Notifications. Select preferred notification method (Text, Mobile Push, Email or Phone) and fill out the appropriate notification information based on your selection. Click Next to continue, verify the notification parameters and confirm. If you have multiple accounts, while you are setting the notification it will prompt you to indicate which account the notification is for.

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Tax Abatements

1. How do I file for a tax abatement?: Obtain an abatement request form from the Assessors’ Department by calling 978-318-3070. The forms must be received by the Assessors’ Office no later than February 1 of each year. The Board of Assessors will review and respond to your abatement request within 90 days of your filing.

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Trash & Recycling - Miscellaneous

4. How do I safely dispose of items that contain mercury?

1. Does Concord have a dump where I can take my trash?: No, Concord closed its landfill in 1993. To receive trash and recycling collection, residents can subscribe to the Town's municipal curbside collection program. To dispose of large items residents may contact Concord Public Works for additional options at 978-318-3240 or bring items to Concord's semi-annual Drop-Off Days.

2. Is there a place where I can drop off recyclable materials?: Mixed paper, glass bottles and jars, metal cans, and plastic containers are only collected at curbside. Residents must sign up for the municipal collection program to recycle these items.

3. How do I dispose of hazardous materials?: Subscribers to the municipal curbside collection program receive a pass to 1 event per year as part of their subscription to the curbside program. To attend an event, subscribers must first contact Concord Public Works at 978-318-3240 and fill out a registration form.

Residents that do not subscribe to the curbside program can attend the event for a fee. 10-gallons or less typically cost about $35, 25-gallons or less will cost about $60. Bring identification and a check, as cash and credit cards are not accepted. If you have any questions please contact Concord Public Works at 978-318-3240. View more details on the Household Hazardous Waste Facility page.

All of the rivers and ponds in Concord are contaminated with mercury, and residents are warned not to eat the fish because of the high levels of mercury in the fish that live in the water. The source of this contamination is mercury in rainwater. The mercury in rainwater is thought to come from coal-burning power plants in the mid west (50%), local medical incinerators (25%), and local solid waste incinerators (25%). Mercury in local solid waste incinerators comes from fluorescent bulbs, mercury fever thermometers, thermostats, button batteries, and similar mercury-containing devices. The best way to prevent mercury from ending up in our lakes and streams is to keep it out of our incinerators. Residents can recycle many mercury-containing devices at locations in Concord.

Fluorescent bulbs: All fluorescent bulbs, straight, U, circular, and compact contain mercury may be recycled at Concord Public Works located at 133 Keyes Road, Monday-Thursday 9:00 AM to 3 PM. In addition items may be recycled at Vanderhoof Hardware.

Button Batteries: Small button batteries used in watches, hearing aids, laser pointers, and more still contain small amounts of mercury and other heavy metals. These batteries may be recycled at Concord Public Works, Monday-Thursday 9:00 AM to 3 PM.

Intact mercury-containing devices, such as thermostats and fever thermometers, may be recycled at Concord Public Works located at 133 Keyes Road, Monday-Thursday 9 AM to 3 PM.

Mercury that is not contained in a manufactured device, such as mercury from a broken fever thermometer, a jar of elemental mercury, and more should be taken to the Minuteman Regional Household Hazardous Waste Facility. Contact Concord Public Works at 978-318-3240 for more information on hazardous waste disposal.

5. What should I do with my Styrofoam?: The market for used Styrofoam in New England is very limited at this time and no curbside program collects it. Styrofoam packaging peanuts are quite expensive to purchase, and the best way to recycle clean and dry peanuts is to take them to a business that will reuse them, such as UPS Store on Thoreau Street. If you do throw them away, they must be placed in a securely tied bag, or they may end up all over your neighborhood.

Styrofoam block that comes with new products, such as computers and small household appliances, can be recycled at the Drop-off Days sponsored by ReUsIt and Concord Public Works each spring and fall if it is clean and dry. For information and Drop-off dates call Concord Public Works at 978-318-3240. Clean Styrofoam cups, trays, and takeout clam shells will also be accepted on DropOff Days.

6. How can I recycle plastic flowerpots?: Clean plastic flowerpots can be recycled at curbside.

7. How do I dispose of my old fire extinguisher?: Because fire extinguishers are under pressure they should not be disposed of with your regular trash. To recycle them take them to the Fire Department or bring them to ReUsIt and Concord Public Works’ spring or fall DropOff Day.

8. What happens to the bottle deposit when I put deposit bottles and cans in my recycling bin?: When deposit containers are recycled at curbside or thrown in the trash instead of returned for deposit, the unclaimed deposit goes into the Massachusetts General fund. Until 2002 the unclaimed bottle deposits went to a special fund, the Clean Environment Fund, which was used to support recycling programs, hazardous waste cleanups, and more but this fund was abolished during the state budget crisis. Since then the unclaimed deposits have gone directly into the Commonwealth of Massachusetts General Fund.

9. What should I do with my old cell phone?: Working and non-working cell phones may be brought to the ReUsIt and Concord Public Works spring and fall DropOff Days.

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Trash & Recycling – Household Recycling

1. What happens to the materials I place in my recycling bin?

Concord’s recyclables are processed at materials recovery facilities (a.k.a. MRFs) owned by Waste Management, located in Avon, Billerica, and Springfield. Mixed paper is sorted to specifications and baled. The same is true for commingled recyclables (i.e. plastic, glass and metal containers).

Cardboard (a.k.a. OCC) is converted into linerboard, medium for corrugated layer, boxboard, and cardboard cores. Mixed paper is converted into newsprint, medium, and duplex board. This material is primarily sent to regional mills: Rand Whitney, Caraustar, & Sunoco.

Glass goes almost exclusively to Patriot Recycling in Raynham, MA, where it is crushed and screened to remove contaminants like bottle caps and shredded paper; then mixed with ground asphalt and concrete for road base material. Less than one-quarter of the glass is shipped to New Hampshire and used for constructing roads in a landfill. Some recovered clear glass goes to Strategic materials in Connecticut.

Aluminum goes back into aluminum sheet used to manufacture cans. Companies like Constellium headquartered in the Netherlands and Schupan in Wixom, MI purchase this material. Tin is sent to domestic densifiers and then on to steel mills where steel is repurposed into low-grade (non-construction/automotive) products like appliances and rebar.

Plastic PET goes to Mohawk Industries in GA & PP and HDPE goes to KW Plastics in NC, and is utilized for the manufacturing of plastic bottles, plastic decking, carpeting, other plastic products, and even clothing.

Click here for additional information

2. Are pizza boxes recyclable?: Yes, but only if the pizza box is really clean – no oil or any other food waste at all. Turn it inside out so it looks like any other piece of cardboard and place it with your other paper for recycling. Cut out any soiled sections.

3. Can old pots and pan be recycled at curbside?: Old pots and pans and other metal items can not be recycled at curbside. The only metal items that can be placed in your recycling bin are metal food cans and beverage containers, metal can and jar lids. Any other mostly metal item, such as pots and pans, nuts and screws, drain pipes, old bicycles, lawn mowers, washing machines, and more may be recycled at the spring and fall recycling and oversized waste DropOff Day sponsored by ReUsIt and Concord Public Works.

4. What materials can I recycle in my green bins?

The recycling truck for the municipal collection program has 2 compartments: 1 for mixed paper and 1 for commingled containers. Materials must be separated into these 2 categories when setting materials out for collection.

Materials that go in the mixed paper compartment include any kind of clean paper item:
- Newspaper
- Magazines
- Catalogs
- Junk mail
- Envelopes
- White and colored paper
- Fax paper
- Phone books
- Paperback books
- Spiral notebooks
- Clasp envelopes
- Manila folders
- Shoe boxes
- Cereal boxes
- Poster board
- Corrugated cardboard, and more.

Plastic windows, self-stick labels, and staples are accepted. Cardboard must be flattened and smaller than 36 inches by 36 inches in order to fit in the compartment. Household product containers include 4 types of containers: glass, metal, plastic, and aseptic cartons. All these containers may be mixed together in a single bin.

Glass containers include clear and colored bottles and jars with lids removed (you do not need to remove metal collars). Metal containers include deposit and non-deposit beverage cans, metal food cans, and metal jar and can lids. Plastic containers include any plastic bottle or jar except those used for motor oil or other chemicals. It also includes other plastic containers, such as plastic take out food containers (except those made from styrofoam). Aseptic cartons include paper milk and juice cartons as well as empty juice boxes that have had the straws removed. Please remember that all containers must be rinsed clean.

Please do not recycle the following items:
- Plastic bags
- Styrofoam (cups, trays, block, or packaging peanuts, even if marked #6)
- Plastic containers for motor oil or other hazardous chemicals, or soiled paper (such as paper plates, cups, towels, napkins, tissue, or paper with paint or glue).

Pizza boxes can only be recycled when they have absolutely no grease or other food waste and are turned inside out so they look like a regular piece of cardboard.

5. Is there any place where I can recycle my plastic bags?: Plastic bags cannot be recycled at curbside because they get caught in the conveyor belt at the material sorting facility. Many of the larger grocery store chains accept bags for recycling, such as Whole Foods, Star Market, Shaw’s, Stop and Shop, Roche Brothers, and more. In addition to shopping bags, these stores often accept other plastic bags, such as clean, dry produce bags, bread bags, sandwich bags, and more.

Better than recycling bags, of course, is reusing bags or using reusable shopping bags. It is notoriously difficult, even for those with the best of intentions, to remember to bring reusable bags on a shopping trip. Here are some tips to help you remember:
- Write on your shopping list "remember to bring bags."
- Hang cloth bags on your kitchen door.
- Hang your purse on the same hook where you hang cloth bags.
- Use a cloth bag to hold deposit bottles and cans, that way you will have at least 1 cloth bag with you when you get to the store.
- Tape a reminder on your dashboard.
- Don’t get discouraged when you keep forgetting your bags. Keep trying.

6. How do I recycle corrugated cardboard?: Corrugated cardboard can be recycled in the municipal collection program, but the compartment in the truck is only 3 foot wide by 15 inches deep. To guarantee there will be no problem, we request that pieces or bundles be no larger than 30 inches square foot by 1 foot. If you have large pieces or quantities of cardboard you may find it easier to take it to one of our two drop-off locations that are open to subscribers to the municipal collection program.

Cardboard may be recycled at the Composting Site on Walden Street (just across Route 2) on Saturdays between 9 a.m. to 3 p.m., April through November, and in the dumpsters at the public parking area at the Public Works facility, 133 Keyes Road, which is open 24 hours a day. Please flatten boxes and remove all non-cardboard materials, such as styrofoam, wood, plastic, and other packaging. Please do not recycle pizza boxes and other types of paperboard at this location.

7. What do I do with old paint?

Concord Public Works runs the paint reuse, recycling, and disposal shed at the Composting Site (on Walden Street, just across route 2), every Saturday from 9 a.m. to 3 p.m., April through October. The shed is set up as a swap shed and is open to all Concord residents. Residents bring paint materials they no longer want, and may take away excellent quality materials for reuse at no cost. Residents are encouraged to visit the paint shed before beginning a painting project to see what materials are available for free. There are usually large quantities of primer, sealer, off-white semi-gloss (excellent for moldings and trim), off-white flat paint, wood stain, deck sealer, paint thinner, and more.

Latex paint is not a hazardous product, so the only latex paint the shed will accept is latex paint in good enough condition that you can imagine using it in your own home. If there is very little paint in the can, or the paint is dried out, throw the can away with your regular rubbish. If there is more than ¼ can but it is not in good condition, or if the paint has been frozen, you must dry it out, then dispose of it with your regular trash. To dry it out, add kitty litter or a latex paint hardener typically available at Concord Lumber, Vanderhoof Hardware or other paint suppliers, then dispose of the can with your regular trash.

Oil and alkyd-based paints and stains are hazardous products. If the can is empty you may throw it away with your regular trash. If the can is more than ¼ full, no matter what condition, bring the can to the paint shed for reuse, recycling, or proper disposal. Other paint products, such as primer and sealer, polyurethane, shellac, wood and deck preservatives, paint remover, unused paint thinner, and unused mineral spirits, are also accepted for reuse, recycling, or proper disposal at the paint shed. These items are flammable and should never be disposed of with your regular trash unless the can is empty or the materials are dried out. Paint thinner or mineral spirits that have been used to clean brushes should be taken to the Minuteman Hazardous Waste Facility for proper disposal.

The Paint Shed does not accept any other hazardous material. Other hazardous products, such as epoxy, floor finish, and more must be taken to the Minuteman Regional Household Hazardous Waste Facility in Lexington, which is open to Concord residents 1 Saturday per month April through November. For more information on disposing of hazardous materials call Concord Public Works at 978-318-3240.

8. How do I dispose of my old smoke/fire detector?: Contact the manufacturer (usually listed on the back of the detector) and find out if they have a recycling program.

9. How do I get rid of furniture and household items I no longer want?

Furniture in good, usable condition may be donated to a charitable organization. These pieces must have no stains, rips, or broken parts and still be in good condition. There are no organizations that will accept furniture that needs to be reupholstered or which require a slipcover.

Many charitable organizations will pick up furniture, household items, and clothing at your home if you have sufficient quantities. Look in the yellow pages or contact Concord Public Works at 978-318-3240 for a list of charitable organizations that pick up at homes.

Household items and clothing may be dropped off at the Goodwill trailer at Crosby ’s Supermarket daily between 8 a.m. to 4 p.m. Clothing may also be dropped off at the Red Cross drop boxes located at Papa Razzi and the West Concord Train Depot and at the Salvation Army clothing drop box at the West Concord train depot. All items should be clean and in good, usable condition. Household Goods in Acton is the closest organization that accepts furniture. They also accept household goods. Call Household Goods in Action at 978-635-1710 or visit the Household Goods website.

10. How do I get rid of my old TV or computer?: Concord Public Works and ReUsIt sponsor a DropOff Day each spring and fall when residents can bring TVs, computer monitors, and other electronics for recycling.

If you cannot wait until 1 of the Drop-off Days, contact the manufacturer or retail outlet. Best Buy and Staples are the retailers that have electronics recycling programs. Many computer companies now have programs in place where computers can be shipped back for proper disposal. There are also electronics recycling companies that will accept electronics for a fee. Call Concord Public Works at 978-318-3240 for more information.

11. How do I dispose of my trash and recyclables?: To receive trash and recyclable materials collection, Concord residents must either subscribe to the Town’s curbside collection program or contract with a private hauler. The Town does not have a drop-off location for trash or recyclable materials. Concord’s municipal collection program is fully user-fee funded – a “Pay-As-You-Throw” program.

Subscribers to the program pay only for the trash that they discard. Residents save money and protect our environment by recycling and reducing their disposable trash. For further information about subscribing visit the Trash and Recycling page.

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Water & Sewer

5. Where can I pay my water and sewer bill and who should I call with questions about my bill?

1. I bought a new dishwasher and the manufacturer wants to know what the hardness of the water is?: With a system-wide average for hardness ranging between 2 and 5 grains per gallon (a unit of measure commonly used by dishwasher manufacturers) or 15-90 milligrams per liter (mg/l), Concord’s water is considered to be relatively soft. For more information on the hardness of Concord’s water, please view the Water Quality page.

2. What is the pH of my water?: On average, the pH of Concord’s water ranges from 7.0 to 7.5 units. For water treatment purposes, we strive to keep the pH between 7.0 and 7.8 units. This adjustment is done primarily to prevent the water from becoming corrosive and leaching metals into your water from household plumbing structures. For more information on the pH of Concord’s water, please view the Water Quality page.

3. What do I do if my water bill seems high?: First, you want to check for leaks. The “usual suspects” for leaks are toilets and in-ground irrigation systems. If no leaks are detected, then you can do some sleuthing by using your water meter. Most water meters are located in basements near the wall closest to the street. They can also be in a utility closet, mechanical room or outside in a pit in the ground. In Concord, the meters measure water use in cubic feet (CF). One cubic foot equals 7.48 gallons. You can use your meter to track water usage throughout the day or week to determine when a lot of water is being used. Are evening baths the culprit? Daily loads of laundry? Or morning lawn watering? Still baffled? CPW offers free water use audits to residential customers. Call 978-318-3250 to schedule an audit.

4. How can I check to see if I have leaks in my house?: Make sure all water using appliances in your home are shut off. Most water meters have a low-flow detector, often displayed as a small red or black triangle. You have a leak if you see this triangle move. Also, Concord Public Works (CPW) has dye tablets available to determine if your toilet is leaking.

Payments can be mailed to: Town House P.O. Box 535 Concord, MA 01742-0535.

Payments can also be made in person at the Town House, located in Monument Square. Any questions regarding your water and sewer bill should be directed to Utility Customer Service at 978-318-3101.

We cannot accept payment at the Water and Sewer Division office.

6. Why is my hot water brown and not my cold water?: This is caused by sediment buildup in your hot water system. Currently, iron and manganese are treated chemically to sequester the particles and keep your cold water running clear. When heated, especially in large tanks and at temperatures above 125° fahrenheit, the chemical bonds break down and particles settle out.

Over time a layer of sediment will buildup in the tank and when high demand is placed on your hot water the sediment becomes stirred up. This situation can typically be remedied by turning down your hot water tank temperature if it is high and flushing out your tank twice a year. Manufacturers suggest doing this once year for general maintenance but twice a year (when you switch your clocks) will keep it nice and clean.

7. How do I schedule a final water meter reading?: Call Utility Customer Service 978-318-3101 to schedule your final water meter reading. At that time, we will also set up the billing information for the new owner.

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Water & Sewer - Lead

2. What can I do to reduce the risks of lead in my drinking water?

1. What is a residential water service?: Most residential water service lines are small diameter, underground pipes that carry water from a large diameter water main in the street to your private residence. Concord Public Works is generally responsible for maintaining the section of your service between the water main and your private property. The homeowner is generally responsible for maintaining the section of the service within the private property.

If you know lead is present in your drinking water (from a water test), if you have pipes or plumbing fixtures that contain lead, or if you don’t know the material type, you can take steps to minimize potential lead exposure until all sources of lead have been removed.

Use only cold water for drinking and cooking. Before drinking, flush the water system by running the tap until the water is cold to the touch, especially if you have not used the water for a few hours. The longer water remains standing in a lead pipe, the greater the chance lead can leach into the water.
Flush the pipes: Let the water run to bring in fresh water that has not been standing in the pipes. Flushing times can vary based on the internal plumbing configuration. Once fresh water has been obtained, bottle it and stick it in your refrigerator for ready use later on.
Put a bottle of water in the refrigerator at night for early morning use.
Regularly clean your faucet aerator: Particles containing lead from solder or household plumbing can become trapped in your faucet aerator. Regularly cleaning aerators every few months will remove these particles and reduce your exposure to lead. https://www.youtube.com/watch?v=LbJGwQIWhBM
Replace faucets and fixtures containing lead (maunfactured prior to 2014).
Replace your private lead water service.

3. Do faucets contain lead?: Most faucets purchased prior to 1997 were constructed of brass or chrome-plated brass, which contain up to 8 percent lead (the main metals in brass are copper and zinc). Water sitting for several hours or overnight in a brass faucet can leach lead from the brass faucet interior which may produce high lead levels in the first draw of drinking water. Later regulations mandated that most faucets purchased after 1997 contain less lead than previously used thereby reducing the possible leaching of lead. However, the most recent legislation, called “Get the Lead Out,” mandates that after January 4, 2014, all faucets purchased will contain no more than a weighted average of 0.25 percent lead in relation to wetted surface.

4. Are there any faucets with no lead at all?: Some faucet manufactures produce plastic faucets that have virtually zero lead. Other manufactures are substituting other metals for the lead in the brass, inserting copper tubes inside the brass faucets, or applying special coatings on the inside of the faucets in order to minimize or eliminate lead leaching. With the recent legislation, more and more faucet manufacturers are advertising faucets that adhere to the new “lead-free” definition allowing a maximum of 0.25 percent lead.

5. Does it really matter if I have an ultra-low lead faucet?: In extreme cases, older faucets can contribute up to one-third of the lead in water that has been sitting in the pipes for several hours, with the remainder coming from other plumbing such as pre-1988 lead solder joints in copper pipes or a lead service line. Residents who let the water run at the tap in the morning for one minute and use cold water for cooking should have little concern with respect to lead in the drinking water. If residents are still concerned, they can have their water tested.

6. Do some new plumbing fixtures still contain lead?

Federal and State lead regulations do not cover any pipes, pipe fittings, plumbing fittings, or fixtures, that are used exclusively for nonpotable services like manufacturing, industrial processing, irrigation, outdoor watering (hoses), or other uses where the water is not anticipated to be used for human consumption. This includes toilets, bidets, urinals, fill valves, flushometer valves, tub fillers, shower valves, service saddles, or water distribution main gate valves that are two inches in diameter or larger.

Be sure that only valves and filters intended for drinking water supply are used in any home plumbing project.

7. How does Concord Public Works determine the material of my water service?: Service line material information is based upon historical permit or service installation records, water main installation/replacement records, meter records, and/or misc. maintenance, repair and replacement work. If existing records are incomplete or unclear, a visible inspection of the water service entering your home can provide valuable information. As the effort to investigate this information can take appreciable time, Concord staff have already begun While much effort Division staff have begun If this information is inconclusive, it may be necessary to expose the service using conventional excavation/digging equipment.

8. I’m interested in purchasing a property in Concord, can you tell me if it has a lead water service?: Concord water is willing to share any information we have regarding this service. Yes, just give us a call at 978-318-3250. If you are leaving a message please make sure to leave your name, number and the location of interest so we can respond (and log the inquiry) accordingly.

9. Can I get my water tested?

Yes, just give us a call at 978-318-3250 and we will walk you through all the details on sample collection, trusted labs and available programs.

You can use any Massachusetts Certified Drinking Water Laboratory http://www.mass.gov/eea/agencies/massdep/water/drinking/certified-laboratories.html

We recommend you use a certified lab that processes water samples from both private (homeowners/commercial) and municipal customers as we have found some that take only private customers provide misleading information and upsell testing.

10. What material are water service lines typically made out of?: The composition of water service lines are generally related to the age of the service. Prior to the mid 1930’s, typical residential water service lines were made of lead or galvanized iron pipe. In the mid 1930’s the industry began changing over to using copper service lines. Beginning in the 1990’s, the industry began to use plastic or high density polyethylene.

11. Where Can I Get More Information About My Drinking Water?: Read Concord’s Water's most recent annual water quality report at www.concordma.gov.wqreport.pdf, which provides an general overview of drinking water quality in Concord, from the source to your tap.

12. Why Replace my Lead Service?: Lead is not present in measurable quantities at the Town’s source of supplies. Lead that is detected is introduced into your tap water through corrosion of a lead service lines or building plumbing materials. In Concord prior to the 1930’s, lead was used for exterior plumbing connections and can be found in older buildings. If the service line at your property is made of lead, you are encouraged to replace it or take steps to reduce the risk from lead in drinking water.

13. Which type of filter removes lead?: The National Sanitation Foundation (NSF) advises that filters certified as NSF-053 effectively reduce lead in water. The NSF certification logo should be visible on the packaging. These filters can remove up to 99 per cent of the lead.

14. How can I tell if my faucet is "lead free"?: In response to recent regulatory changes, faucet manufacturers have decreased or eliminated the use of lead in residential kitchen faucets, bathroom faucets, bar faucets, drinking fountains, and icemakers. Since January 4, 2014, all faucets must be produced with no more than a weighted average of 0.25 percent lead with respect to the wetted surface. The national standard for certifying plumbing fixtures "lead free" status is determined by the National Sanitary Foundation (NSF) - the standard is International Standard 61-Section 9. New faucets meeting the NSF 61 standard will have NSF 61/9 stamped on the new faucet’s cardboard box. For more information on lead-free fixtures including catalogs and website directories, contact NSF at 1-800-NSF-MARK or www.nsf.org.

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Water & Sewer - Water Quality

1. Sometimes my water smells like a pool, what causes this?: Concord adds a small amount of liquid chlorine to its groundwater supplies. This prevents bacterial re-growth once water is put into the distribution system. Showers and warm weather can bring out the odor more easily.

2. Why does my water appear cloudy or milky?: Tiny air bubbles much like the ones found in carbonated beverages cause this appearance. These bubbles do not make the water unsafe to drink. In fact, they will rise to the top within a few minutes and your glass of water will be clear again. This tends to happen more in cold weather months or after service has been performed on the water system.

3. Does my water contain fluoride?: Fluoride can be found in nearly all naturally occurring water sources at varying levels, and has been added to public drinking water supplies throughout the United States since 1945 to promote dental health. After a 1969 Town meeting vote, Concord Health Department was authorized to order the upward adjustment of fluoride in Concord’s drinking water. Since that time, the Water and Sewer department has been adding fluoride to the Town’s drinking water supply in accordance with state and federal recommendations.

For treated drinking water, the U.S. Public Health Service and the U.S. Centers for Disease Control and Prevention (CDC) recommend between 0.7 and 1.2 parts fluoride per million parts of water. Concord water strives to achieve and maintain a fluoride concentration of 1.0 parts per million (ppm) in its municipal drinking water supply. For more information on the content of Concord water, please

4. Where are the wells located, and from which well does my water come?: Concord’s water system consists of 6 groundwater supply wells located in Concord and one surface water supply located on the Acton and Littleton town line. In addition, it has associated pumping stations, 2 storage reservoirs with a 7.5 million gallon total capacity, and approximately 130 miles of water main.

A number of factors impact which sources are being run at any given time, such as time of year, system demand, pump station maintenance/upgrades, and source quality. Water from each individual source is treated to the same overall standards, so regardless of which well(s) may be running at any given time, the water is clean and safe for consumption. View a map on the

5. Is my drinking water clean?: When water is either pumped from a well or withdrawn from Concord’s surface water supply, the water contains small amounts of impurities like salts, metals, pesticides, herbicides, viruses, and bacteria. Prior to being delivered to homes and businesses in the community, Concord treats all of its drinking water to ensure that the water that is being delivered is clean, good tasting, and safe for consumption. For more information on Concord’s water quality,

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Water & Sewer - Water Use Restrictions