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1. When will SmartHub be available?

Starting Monday May 13, 2019.

2. What is the difference between the Mobile App and the Web Version of SmartHub?

Our Mobile Apps are native Applications that can be downloaded and installed on your compatible mobile phone or tablet device. The Web version is internet accessible from any web-enabled device. Both the App and the Web version give you secure access to maintain your account information, view your bills, see payment history, make payments on one or more accounts, set up recurring payments and report outages. They also allow you to monitor and manage your usage by use of graphics and usage markers. The App allows you to find and get directions to office locations, payment drop boxes, and payment kiosks using the map feature on your device.

The Web version allows you to register your accounts to receive notifications for account milestones, such as an approaching or a missed due date. The Web has a Profile page available for you to maintain your personal information, password, security pass phrase and stored payment methods.

3. How current is the account information I see in the App or on the Web?

The information you see in the App and on the Web is shown in real-time, so it's always accurate. However, if you keep your App or the Web version open for an extended period of time, you should refresh the page by selecting a new option in order to ensure the information is still current. 

4. How do I sign up for SmartHub Web?

Using your browser, enter the URL: SmartHub Web: https://concord.smarthub.coop

Click the First Time User? Sign up to access our Self Service site link. You will be able to log in using your existing account number to register for SmartHub. The system will then provide you with the new account number once you have created a SmartHub Account.

5. How do i get the App for my phone or tablet & do I have to buy the App?

Simply look for our name in the Apple Store^® or in the Android^® Market.

Search: SmartHub (not case sensitive, but must be all one word). If duplicates appear, the correct App is provided by our partner, National Information Solutions Cooperative.

No. Our App is free to download and install.

6. Is my phone or tablet supported?

Our Apps are supported on the following platforms:

• IOS 3.1 and above (iPhone and/or iPad)
• Android 2.1 and above (Smartphone or tablets)

7. Is the App secure?

Yes! All critical information is encrypted in every transaction run and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for Apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account. 

8. I have five accounts. Can I see them all in the App and on the Web?

Yes. The Web home page shows all of your accounts with the amounts due and hyperlinks to other detailed information. On the App, tap the Bill and Pay icon. The total due of all accounts shows and below it you can select different information by account, such as partial payment option, billing history and payment history. 

9. What payment types are accepted in SmartHub?

You can set up one-time or recurring bank draft payments through the SmartHub account.

Credit card payments are not accepted at this time within SmartHub.

• However, credit card payments are accepted through our SmartHub PayNow secure payment web portal: https://concord.smarthub.coop/PayNow.html. This is a separate site from SmartHub that is strictly for paying your bill. There is no billing or payment history on this site, and you don't even need to register for a SmartHub account. You will need your current account number, and there is a $3.95 fee associated with this transaction applied to your credit card.

eCheck payments are not accepted at this time within Smart Hub. 

• However, eCheck payments are accepted through our SmartHub PayNow secure payment web portal: https://concord.smarthub.coop/PayNow.html. This is a separate site from SmartHub that is strictly for paying your bill. There is no billing or payment history on this site, and you don't even need to register for a SmartHub account. You will need your current account number, and there is a $3.95 fee associated with this transaction applied to the bank charge.

10. Can I make a payment on multiple accounts?

Web: Yes. You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payments button. It will allow you to check the accounts to be paid and change the amount for each account by clicking on Other Amount. After entering the amounts to be paid, click the Pay Now button. 

App: Tap the Bill & Pay gadget. If paying the total amount due, tap the Pay button. If paying a partial payment, tap the Pay Partial Amount, tap on the account and adjust the Pay Amount.

11. What do the color codes represent on the mobile application My Usage screen?

The colors represent a visual indication of your usage. Red indicates the highest usage for the range of days displayed, brown is the second highest, etc. Green indicates average usage. 

12. In SmartHub web, my tab buttons are not highlighted to indicate what screen I am on and the Utility logo is centered on the page. Why is it displaying this way?

Even though you may be running Internet Explorer 8 or later, some of your websites could be displayed in version 7 compatibility mode. To check this, open Internet Explorer, select Page and click Compatibility View Settings. Any websites that are listed will display in version 7 compatibility mode. Remove the SmartHub web site from this list. 

13. How do I sign up for notifications? What if I want to receive notifications for multiple accounts?

You must log into the SmartHub Web and click on Notifications. Select preferred notification method (Text, Mobile Push, Email or Phone) and fill out the appropriate notification information based on your selection. Click Next to continue, verify the notification parameters and confirm. If you have multiple accounts, while you are setting the notification it will prompt you to indicate which account the notification is for.