What is the difference between the Mobile App and the Web Version of SmartHub?

Our Mobile Apps are native Applications that can be downloaded and installed on your compatible mobile phone or tablet device. The Web version is internet accessible from any web-enabled device. Both the App and the Web version give you secure access to maintain your account information, view your bills, see payment history, make payments on one or more accounts, set up recurring payments and report outages. They also allow you to monitor and manage your usage by use of graphics and usage markers. The App allows you to find and get directions to office locations, payment drop boxes, and payment kiosks using the map feature on your device.

The Web version allows you to register your accounts to receive notifications for account milestones, such as an approaching or a missed due date. The Web has a Profile page available for you to maintain your personal information, password, security pass phrase and stored payment methods.

Show All Answers

1. When will SmartHub be available?
2. What is the difference between the Mobile App and the Web Version of SmartHub?
3. How current is the account information I see in the App or on the Web?
4. How do I sign up for SmartHub Web?
5. How do i get the App for my phone or tablet & do I have to buy the App?
6. Is my phone or tablet supported?
7. Is the App secure?
8. I have five accounts. Can I see them all in the App and on the Web?
9. What payment types are accepted in SmartHub?
10. Can I make a payment on multiple accounts?
11. What do the color codes represent on the mobile application My Usage screen?
12. In SmartHub web, my tab buttons are not highlighted to indicate what screen I am on and the Utility logo is centered on the page. Why is it displaying this way?
13. How do I sign up for notifications? What if I want to receive notifications for multiple accounts?