Project Eligibility Criteria

1. The installed air-source heat pump (ASHP) must be used for heating consistently throughout the winter during the months the building is occupied. Customers who spend some or all of the winter months elsewhere are still eligible for rebates. 

2. The person installing your equipment must have received at least 4 hours of manufacturer training within the last five years. The manufacturer training need not have been provided by the manufacturer of the same brand of equipment that is being installed in your building, but it must be provided by a manufacturer of the same type of equipment (i.e. ductless training if ductless equipment is installed; ducted training if ducted equipment is installed.) 

All installers’ technicians on our Participating Contractor List (PCL) have received the appropriate manufacturer training.

Customers are not required to use an installer from the Participating Contractor List to receive CMLP’s air source heat pump rebate. If you use an installer that is not on the PCL, ask for a training certificate/letter for the installing technician before signing a contract.  

3. Equipment eligibility criteria: Single and multi-head ductless (aka non-ducted) and ducted systems must be on the Northeast Energy Efficiency Partnership’s (NEEP’s) current Cold Climate ASHP List.

4. An electrical permit must have been issued for the project, and the Town of Concord's electrical inspector must have inspected and approved the installation. CMLP will verify that the project has passed inspection. 

5. If the project requires sheet metal ducting work that goes beyond minor repairs, a sheet metal permit must have been issued for the project. Examples of projects that require a sheet metal permit include installation of new ducting or replacement, significant repairs or changes to existing ducting. the Town of Concord's inspector must have inspected and approved the installation. CMLP will verify that the project has passed inspection. 

6. A home energy assessment within the last three years or scheduled within six months of project completion is required for our residential customers. New homes, multi-family residences with more than four units and commercial customers are exempted.