1. What is an air-source heat pump?

2. What is the advantage of installing an air-source heat pump in my home?

The majority of people who install an air-source heat pump in their home do so to obtain an improved level of comfort. For example, they may wish to add air conditioning to a home, or to better heat or cool parts of their home that weren’t adequately heated or cooled before. And, popular ductless heat pumps installed throughout a home are zone-friendly – you heat or cool only the rooms you need to.

People who currently have conventional electric resistance or propane-fueled heating systems can save 50% - 70% on energy costs by heating with an air-source heat pump instead. At current fuel prices, oil heating households can save up to 30%. At current prices, natural gas-heating households won’t cut costs by using air source heat pumps.

Concordians also install heat pumps because the systems reduce household carbon emissions due to heating by 30 – 70%. This is a result of the combined high efficiency of the heat pump technology and the relatively lower carbon content of electricity, compared to other heating fuels. Most homeowners keep their existing heating system when they install heat pumps. On extremely cold days, the existing heating system supplements the heat provided by the heat pumps. The actual percentage of carbon reduction depends on the percentage of the home’s heating needs met by heat pumps, and the heating fuel being replaced.

3. What does an air-source heat pump look like?

Cold climate air-source heat pumps come in two varieties: ductless and ducted.

Ductless heat pumps, also known as mini-splits, have outdoor compressors and indoor wall, floor, or ceiling mounted units to distribute the warm or cool air. Because ductless heat pumps do not require the presence of air ducts, they can be installed in homes currently heated with a boiler or an electric baseboard heating system. 

 

Outdoor and indoor components of a ductless ASHP system in Concord, MA

A central ducted heat pump can be installed in homes with air ducts. It looks and performs like a central air conditioning system, except that it can heat in winter as well as cool in summer. 

      

Outdoor and indoor components of a ducted heat pump system in Carlisle, MA

Whether you choose ductless or ducted heat pumps depends on the characteristics of your home.

4. Do the heating and/or cooling cost savings justify the additional upfront cost of installing heat pumps rather than conventional heating and/or cooling equipment?

At current heating oil, propane and electricity prices, the cost savings from using heat pumps pay for the additional upfront cost more quickly in some circumstances than in others. The payback period depends on whether a home currently has central AC, and if so, whether a home’s heating system and/or central AC are at end of life and need to be replaced. See the summary table below. 

At current prices, natural gas-heating households won’t cut costs by using air source heat pumps. Therefore, there are no cost savings to offset the additional upfront cost of replacing natural gas-fired heating equipment with heat pumps rather than with conventional equipment.

 

	Payback Period: Energy savings will offset the higher upfront cost of heat pumps compared to conventional equipment over time*
Current Heating Fuel	Need to replace Heating System + Central A/C	Need to replace Heating System *OR* Central A/C	Other Scenarios
Heating Oil	4 - 10 yrs	≥ 20 yrs	No current central A/C: ≥ 20 yrs
Propane	1 - 6 yrs		Need to replace heating system + want to replace window A/C: 5 - 6 yrs Heating and central AC systems in good shape: 10 - 11 yrs Heating system in good shape; no current central AC: 10 – 11 yrs
Electric Resistance	4 - 8 yrs (depends on central vs window A/C and condition of these)
ETS (Electric Thermal Storage)			CMLP recommends you replace with heat pumps at end of system life

*The estimated payback periods assume current fuel and electricity prices.

The economics of investing in heat pumps will vary based on your specific circumstances, and payback periods may or may not fall within the estimated ranges listed above. Keep in mind that many people invest in heat pumps for quality of life benefits as well as cost savings. These may include adding AC to your home, replacing inconvenient window AC units, or having more control over temperature in individual rooms.  Others also invest in heat pumps for their environmental value. 

 

5. How can I learn more about air-source heat pumps?

CMLP can put you in touch with Concord residents who have already installed heat pumps in their homes, and who would be happy to share information about their experience buying and using a heat pump. Contact Energy Specialist Pamela Cady at pcady@concordma.gov or 978-318-3149 for referrals.

6. How can I learn about the best air-source heat pump options for my home?

We suggest soliciting proposals from at least three heat pump installers. Before soliciting proposals, consider talking with Concord residents who have already installed heat pumps in their homes. CMLP’s Energy Specialist, Pamela Cady (pcady@concordma.gov or 978-318-3149), can put you in touch with Concord residents who would be happy to share information about their experience buying and using a heat pump.

CMLP strongly suggests that you seek proposals from HVAC (Heating, Ventilation and Air Conditioning) contractors who can provide a letter or certificate from the manufacturer verifying that the installer has successfully completed at least 4 hours of manufacturer training within the last 5 years for the type of products (i.e. ductless or ducted) that they install. The manufacturer training need not have been provided by the manufacturer of the same equipment brand that is being installed in your home, but it must be provided by a manufacturer of the same equipment type (i.e. ductless training if ductless equipment is installed; ducted training if ducted equipment is installed.)  CMLP highly recommends that you request the installer submit this documentation to you with their proposal. The documentation will be required if you wish to apply for a CMLP rebate for your heat pump.

The following HVAC contractors have installed air conditioning and/or heat pump systems for Concord residents who have received energy efficiency rebates from CMLP in the past. CMLP does not have any knowledge of customer experiences with these vendors, and we do not endorse, nor have we pre-qualified these companies in any way. When requesting a proposal from a contractor, CMLP recommends asking for the documentation of the manufacturer training described above.

HVAC Contractors with experience in Concord	City, State, Zip
A Fagundes	Lowell, MA 01851
Absolute Mechanical Systems	Brookline, NH 03033
Achieve Renewable Energy	Woburn, MA 01915
Acton Refrigeration	Littleton, MA 01460-2015
Advanced Mechanical Systems	Stow, MA 01775
Airco Home Comfort Svcs.	Watertown, MA 02472
Ayotte Plumbing Heating AC	North Chelmsford, MA 01863
Basnett Plumbing and Heating, Inc.	Littleton, MA 01460
Bedford Mechanical	Bedford, MA 01730
Bill Wenzel Heating & Air Conditioning	Merrimack, NH 03054
Boucher Energy Systems, Inc.	Mendon, MA 01756
Bursaw Gas & Oil, Inc.	Acton, MA 01720
Central Cooling and Heating, Inc.	Woburn, MA 01801
Chaves Heating and Air Conditioning	Hudson, MA 01749
Climate Engineering LLC	Abington, MA 02351
Concord Heating & Air Conditioning, Inc.	Concord, MA 01742
CoolAir Company	Dracut, MA 01826
Cranney Home Services	Danvers, MA 01923
Druziako HVAC	N. Chelmsford, MA 01863
East Coast Metals	Pepperell, MA  01463
Eric C. Foster Plumb., Htg, Cool	Chelmsford, MA 01824
Genove Oil & Air Company, Inc.	Waltham, MA  02453-4113
George Akhian HVAC	Lexington, MA 02421
HillCO Heating and Cooling, Inc.	Littleton, MA  01460
I-One, inc	Framingham, MA
J & J Heating and Air Conditioning, Inc.	Dracut, MA  01826
Jay Moody LLC	Leominster, MA 01453
Joseph Morris HVAC	Fitchburg, MA
Keyes North Atlantic	Newton, MA 02460-1451
Lamco Systems	Tyngsboro, MA  01879
MacCormack Plumbing	Billerica, MA  01821
Mancini Heating and Cooling	Billerica, Ma  01821
Mass Mechanical Co. Inc.	Framingham, MA 01701
Melendy and Sons, Inc.	Pepperell, MA 01463
Muirfield Mechanical Services, LLC	Boxborough, MA 01719
Nashoba Sheet Metal Inc.	Westford, MA 01886
NETR, LLC	North Andover, MA
New England Ductless	Milton Village, MA
Obie Comfort Solutions	Framingham, MA 01702
Papalia Plumbing and Heating	Acton, MA  01720
RER Fuel Service, Inc.	Billerica, MA 01862
Rodenhiser Heating and Cooling	Holliston, MA  01746
Royal Air Systems, Inc	North Reading, MA
S C Mechanical Services	Hollis, NH 03049
S.G. Torrice	Wilmington, MA 01887
Suburban Sheet Metal, Inc.	Norwood, MA  02062
Tag Heating and Cooling	Ayer, MA 01432
The Fisher-Churchill Co.	Dedham, MA  02026
Thermoil, Inc.	Watertown, MA 02471-0042
Total Comfort Mechanical	Burlington, MA
Total Temperature Control Inc.	Wakefield, MA 01880
Unique Indoor Comfort Heating & Cooling	Woburn, MA 01801
Wilson Brothers HVAC, Inc.	Pepperell, MA 01463
Winters Company Plumbing and Heating	Cambridge, MA 02138
Wrightway Heating and Cooling Corp	Ayer, MA 01432

7. What questions should I ask potential air-source heat pump installers?

Consider asking potential installers the following questions:

Experience

1. Can you provide references from previous customers with similar systems?
2. Can you provide a letter or certificate verifying that your installation staff has participated in at least 4 hours of manufacturer training in the last 5 years for the type of systems you would install in my home?  The manufacturer training need not have been provided by the manufacturer of the same equipment brand that is being installed in my home, but it must be provided by a manufacturer of the same equipment type (i.e. ductless training if ductless equipment is installed; ducted training if ducted equipment is installed.)

Rebate

1. Ductless heat pumps that qualify for a MassCEC rebate in communities served by investor-owned utilities will qualify for a CMLP rebate (but not a MassCEC rebate) here in Concord.  Do you install systems that qualify for MassCEC rebates in other towns?
2. Centrally ducted heat pumps on NEEP’s (Northeast Energy Efficiency Partnership’s) Cold Climate Air Source Heat Pump Specification Listing qualify for a CMLP rebate. Do you install centrally ducted systems that are on NEEP’s Cold Climate Air Source Heat Pump Specification Listing? (Note: A centrally ducted heat pump is an option only in homes that have existing air ducts, or in new homes that will have air ducts once constructed. This question is not relevant to homes that do not or will not have air ducts.)
3. Are you familiar with the application process for CMLP’s air source heat pump rebate and are you willing to complete the process for me?

Installation Process

1. When would you be able to perform the installation and how long will it take to complete?
2. Will you hire subcontractors to complete portions of the project? If so, what firms and what will they do?
3. Will you provide training for me on how to properly operate and maintain the system?
4. Do you provide a warranty for the systems you install?